Party On Balloons Reviews 

155
•
TrustScore 3.5 out of 5

3.7

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Rated 3 out of 5 stars

Balloons arrived on time. The message printed in the large balloon wasn’t applied correctly and was puckered. After two days one of the balloons in a bouquet popped at the seam, so not great quality.... See more

Rated 5 out of 5 stars

If you're after beautiful balloons with impact, look no further than Party On Balloons. Ours arrived packaged carefully and exactly as the photo showed on the site. I hesitated at first because it se... See more

Company replied

Rated 1 out of 5 stars

Save your money and go somewhere else! Balloons came earlier than the date it was due for, one balloon came flat already and balloons were upside down. Company take no responsibility and have an excus... See more

Rated 5 out of 5 stars

Thank you so much for my daughter’s balloons ! They are absolutely perfect ! The colours are gorgeous- the writing spot on. All 3 arrived beautifully packaged - could see the care and attention gone i... See more

Company details

  1. Balloon Artist

Written by the company

Party On Balloons - The UK's favourite online balloon shop for bespoke, personalised high quality balloons covering individuals and businesses. For over 20 years we have been providing the very best balloons to celebrate special occasions, make an impact or simply let a loved one know you care. Visit us today to see what creations you can make; www.partyonballoons.co.uk


Contact info

3.7

Average

TrustScore 3.5 out of 5

155 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(155)

11 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not waste your money

Do not waste your money! £30 for a ballon that lasts 24 hours before deflating (not in a warm house or weather conditions). Awful, tried to call to complain aand phoenlines are closed!

June 21, 2021
Unprompted review
Party On Balloons logo

Reply from Party On Balloons

Thank you for your review, at present we are operating a quick repsonse email service as opposed to phone lines as our staff continue to work remotely, can I ask you to send your concerns to: info@partyonballoons.co.uk so we can look to assist you with the issues you have had? Obviously no business enjoys the thought that a customer is not entirely happy with their purchase so we will seek to help where possible when we are made aware. We look forward to receveing your email with the details.
Kind Regards
Party On Balloons

Rated 1 out of 5 stars

Poor Quality Balloon and Bad customer Service

After 2 days of receiving the Balloon it deflated. I contacted customer service to explain what happened and took pictures of the balloon. Their reply was very passive aggressive and told me to refer to the “balloon aftercare process”. On their website it says their balloons stay inflated for 2-3weeks. Their excuse was the balloon cannot be kept in a warm environment however I cannot control the weather and it’s been very warm the last few days. No aftercare instructions were sent with the balloon either. Last year I ordered a Balloon before from a different company and it lasted 3 weeks during the middle of August!!

June 14, 2021
Unprompted review
Party On Balloons logo

Reply from Party On Balloons

Good Evening, Thank you for your review and I am sorry that there has been an issue with the balloon. The balloon care form that we have mentioned is attached to your email confirmations and highlights the best practices for perishable products, the heat was only referring to the fact that this was pictured in a window which of course is a very hot area with this beautiful weather we are all experiencing. Balloons are fragile items and the typical float time is 2-3 weeks as is experienced by virtually all of our customers however we do not control the environments to which they are kept after delivery so when they suddenly deflate after 4 days that you mentioned in your email to us then it points towards a factor that we cannot forecast nor control. I hope this helps to clarify the situation and we are truly sorry that there has been this issue.
Kind Regards
Party On Balloons

Rated 5 out of 5 stars

Thank you for my beautiful balloon

Thank you for my beautiful balloon. I was really pleased to take it to my Niece's birthday and the personalised message was a lovely touch.
I was conscious that balloons aren't the most environmentally friendly option for decoration so, finding your note offering to recycle in the box if posted back to you deflated was very nice surprise.
Very satisfied.

June 4, 2021
Unprompted review
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Reply from Party On Balloons

Thank you for your kind words and order Abi, we hope your Niece is still enjoying it and that she had a great birthday !
- The Party On Team

Rated 5 out of 5 stars

Excellent Service

Excellent Service
I ordered a balloon in a box for my friends 60th birthday, it arrived on the date and the recipient was overwhelmed with it. I've used them before and they never disappoint. I highly recommend these for all occasions the prices are better than most I viewed. 👍

May 20, 2021
Unprompted review
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Reply from Party On Balloons

Thank you for the review and kind words, we hope your friend had a lovely birthday!

Rated 5 out of 5 stars

Great company and superb quality.

Ordered a Mickey balloon in a box to surprise the family with a trip to Disneyland. It was delivered on the day I asked and is brilliant quality. The kids love it and it didn't disappoint, Infact its still fully inflated over a week later! Will definitely use this company again.

May 1, 2021
Unprompted review
Rated 5 out of 5 stars

Great balloons

This is the third time this year we have ordered balloons for birthdays and every time they have been such a lovely surprise for family members that we could not see due to COVID restrictions. Always arriving when due

April 28, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant balloons

I’ve used this service a few times and I’ve never been disappointed, every balloon I’ve ordered has been exactly has I’ve specified , beautiful balloons well packaged and very easy to design your own balloon . Customer service is brilliant they always get back to you very quickly . Delivery on the day you ask for is always spot on . Highly recommended.

April 28, 2021
Unprompted review
Rated 5 out of 5 stars

Great company and service

I have used this company now a couple of times, how there balloon arrangements are made is top quality and always spot on with delivery I will always use these in the future and recommend the company to anyone

April 14, 2021
Unprompted review
Rated 5 out of 5 stars

I would give it 10 * fabulous!!!

I would give it 10 *
Easy website to navigate. I did think a bit higher price point but don't let that put you off.
Arrived on day I choose with DPD giving you hour time slot. Balloon just as picture neon with personalisation. In floated out of box as per video.
Glad we paid extra for gift card and white box.
Company so professional and Benjamin replied to my e-mail so quickly. Definately will be using them again.

April 10, 2021
Unprompted review
Rated 5 out of 5 stars

If you're after beautiful balloons with…

If you're after beautiful balloons with impact, look no further than Party On Balloons. Ours arrived packaged carefully and exactly as the photo showed on the site. I hesitated at first because it seemed like a big pay out but I wouldn't hesitate again. All the larger metallic and bespoke balloons are still going strong one week later and our 10 year old was delighted with them. Order now! You won't regret it.

April 7, 2021
Unprompted review
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Reply from Party On Balloons

Thank you for the review, we never get tired of knowing that our wonderful customers are happy with the effort! We're glad your 10yr old is still smiling - very important in these times.

Rated 5 out of 5 stars

Excellent service

Excellent service. Came exactly as depicted on website. Customisable features were great. Really added to a lockdown celebration and a week later is still looking fantastic!

April 7, 2021
Unprompted review
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Reply from Party On Balloons

Thank you for your review, we appreciate you taking the time to share these words, lockdown life can so often be difficult but we are glad our balloon creations added a little smile to your life!

Rated 5 out of 5 stars

Balloons inside a Balloon

The balloons inside a balloon, I ordered for my grandson’s 1st birthday, arrived earlier than advised. My grandson’s face lit up when he saw it. I can definitely recommend Party on Balloons for any special occasion.

April 6, 2021
Unprompted review
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Reply from Party On Balloons

Thank you for your kind words, we hope your Grandson had a fantastic birthday!

Rated 5 out of 5 stars

Great Service

Ordered the Hollywood Collection balloons for my son’s 21st birthday last week. They arrived on time as promised and extremely well packaged. Almost a week later, the balloons have not deflated and still look amazing! I cannot understand the negative comments other customers have made. I can fully appreciate their frustrations, but this is something out of the senders hands.

I also placed a second order for a friend at work, and cannot wait for her collection of balloons in rose gold to arrive next week for her 50th. She will be so surprised!

I have already highly recommended this company to my friends and colleagues, and I will continue to use them for future orders.

April 1, 2021
Unprompted review
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Reply from Party On Balloons

Thank you Zarna, we truly appreciate you taking the time to write some positive words to reflect our hard work in creating these designs, we hope your son had a great birthday and we will endeavour to create something equally as wonderful for your friend!

Rated 5 out of 5 stars

Lovely balloon, highly recommend

Order arrived on the date requested. Balloon was lovely and exactly as described . Love the feature on the website that allows you to fully customise your balloon. Daughter loved it.

April 1, 2021
Unprompted review
Rated 1 out of 5 stars

Very Poor Delivery Service

25th March its was confirmed a 11am delivery 31st March for my girlfriends birthday. At 10.30am on the 31st they advised it will be delivered on 1st April to her place of work. She has the day off. The email also stated this change was at my request!!!! You joking!!!

I contacted DPD and Party on Ballons stating this is unacceptable. Especially when I received confirmation on 30th March that the delivery would be 31st.

The balloon has Happy Birthday on it. What, you think I want that a day late do you????

Shocking... outsource to make sure its delivered on time. Why have I paid for a delivery that wont/can't happen. Its pissed me off as it makes the gift redundant. The point was to open it at work in front of people, so it's fun. Not open it a day late at home alone.

March 31, 2021
Unprompted review
Rated 1 out of 5 stars

AVOID!

AVOID!

The balloon deflated within a matter of hours of me opening the box. The website (in their FAQ’s) clearly state the shelf life of the balloon is approximately 2 weeks. However the quality of the balloon was not as stated and it deflated rapidly. Absolutely shocking quality.

The company does not guarantee the quality of the product beyond delivery which is absolutely bizarre. In fact the owner of the company and also the customer service representative had the audacity to suggest I had deliberately or indirectly caused the balloon to deflate rapidly. POOR POOR customer service.

Reply to the below: the balloon was opened 24 hours after the delivery date. A further 12 hours later the balloon had deflated.

The balloon essentially had a shelf life of less than 36 hours. This is unacceptable, clearly.

The company is refusing to stand behind its poor quality balloons as you can see from the reply.

I Recommend anyone in the same position and reading this review to raise a dispute with your banks or PayPal as hopefully they will see past this nonsense!

March 28, 2021
Unprompted review
Party On Balloons logo

Reply from Party On Balloons

Thank you for your reply. As noted in our private correspondance we ask that all balloons (being fragile) are checked upon delivery to ensure they have traveled well and we communicate this very clearly at every step. This guidence was not followed, the balloon opened a number of days later and at this point it was still in perfect condition. We, like all creators of bespoke, fragile goods, cannot refund items that are reported to us well outside of the times specified and after they have been unboxed in perfect condition as we cannot control how they are kept thereafter. We appreciate the order and all customer feedback however the terms are clear and set out to help everyone use and enjoy our creations fairly.

Rated 5 out of 5 stars

Mother’s Day

My mum was over the moon with the balloons I sent her. Easy to order, no complications. Her surprise came on the day I requested. Would definitely use this company again.

March 17, 2021
Unprompted review
Rated 5 out of 5 stars

PERFECT

Amazing delivery and even more amazing product!!!!!!

March 11, 2021
Unprompted review

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