Party Stock Reviews 128

TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

Due to COVID couldn’t find where to buy inflated balloons. Every website told me 5 working days. Ordered from partystock super late, Friday afternoon, for my son’s birthday on Saturday. Next day they... See more

Rated 1 out of 5 stars

Dreadful. Paid for balloons to be delivered on Sunday, they arrived on Saturday. Paid for 3 helium balloons only received 2. Contacted by email as the phone number disconnects as soon as you select a... See more

Rated 1 out of 5 stars

Ordered 2 helium balloons for my son's birthday, both arrived a bit deflated, inflated using the straw included, no good one didn't even stand up. Very disappointed. Emailed on the day. Not heard ba... See more

Rated 5 out of 5 stars

Called up the customer service team because I got let down with the other company I'd used for my daughters birthday. Girl on the phone spoke me through some options with patience, ended up calling ba... See more

Company replied

Company details

  1. Party Store

Written by the company

At Party Stock it is our mission to provide a user-friendly shopping experience with exciting and unique products that will liven up and make any party, birthday or special occasion memorable for everyone. We understand the importance of making it easier, quicker and safer to purchase products online and also provide an easy returns process to ensure everyone has a peace of mind when a return is required.


Contact info

3.3

Average

TrustScore 3.5 out of 5

128 reviews

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Rated 4 out of 5 stars

Very happy with the service I received

Very happy with the service I received. They were out of stock of the balloon I picked after I ordered but that was due to a bad batch and this was quickly resolved with a phone call. I did pick a delivery day but the order came alot quicker which ideally I didn't want as I had a helium balloon but the balloon lasted at least 10 days.

May 18, 2021
Rated 5 out of 5 stars

Fab!!!

Fab!!!! - great quality, nicely arranged & arrived the next day :)

May 14, 2021
Rated 5 out of 5 stars

Helium balloons

Fab service. Prompt and good quality products. Would definitely use again.
We ordered helium party balloons. They lasted ages!!!

May 11, 2021
Rated 3 out of 5 stars

Quick service which was appreciated

Quick service which was appreciated, although the helium canister did not blow up the amount of balloons it states and a third of the balloons purchased popped within 30 mins of blowing up. We were careful not to over fill for this reason but made no difference.

May 11, 2021
Rated 1 out of 5 stars

Awful

Awful. Ordered a balloon for my son’s birthday. I had specified Sunday delivery so he could open it but it came a day early in a battered box. The balloon was flat and had to go straight in the bin. I emailed and asked for a refund but have yet to receive one. Do not use this company.

April 27, 2021
Rated 2 out of 5 stars

Ordered balloons for my Sisters 40th…

Ordered balloons for my Sisters 40th Birthday, When arrived It was one single balloon. They advertise it as a "Bundle" Luckily I had brought an Extra balloon thinking there would be 4 in total ( Cost an extra £5.99!!)
2 stars as my next day delivery came but very misleading product as not sold as advertised and very small compared to Card Factory for the Price!

April 27, 2021
Rated 1 out of 5 stars

Birthday balloons need to arrive ON time !

Ordered helium balloon for a birthday, received notification from DPD on the very day of the Birthday that it would be delivered in 3 days time... well, yes, who doesn’t want a Happy Birthday balloon 3 days after their Birthday ??!! Rang company, they stated there had been a delay in dispatch but had no idea why. Only plus point was the lady who answered phone, she was so very lovely and organised an immediate refund, however that does not make up for the disappointment & lack of communication that should have occurred when they realised there was a delay. Would not recommend sadly.

Edited to add - partystock asked for more details, happily gave them all including order number etc. Now they have asked trustpilot for more info from me as they ‘don’t believe it’s a genuine review’. Luckily I can prove my order was placed and the refund was made by partystock but am not happy to have my character & integrity thrust into doubt!!

April 16, 2021
Rated 1 out of 5 stars

Don't bother!

Ordered 2 helium balloons for my son's birthday, both arrived a bit deflated, inflated using the straw included, no good one didn't even stand up. Very disappointed. Emailed on the day. Not heard back!

Edit: I was asked to send more details so they can look into the matter, still haven't had a reply. Bad customer service 😡

April 15, 2021
Rated 1 out of 5 stars

Ordered a helium canister and it…

Ordered a helium canister and it arrived empty. Contacted them and they refused to deal with my complaint telling me they don’t do returns or refunds! Had one disappointed little boy without balloons on his birthday! Bad customer service!

April 13, 2021
Rated 1 out of 5 stars

Do not use

Do not use ! I ordered 2 helium balloons for my sons birthday which turned up deflated,they will only refund me for one !! I paid for a Sunday delivery too. Shop elsewhere

April 13, 2021
Rated 1 out of 5 stars

Beware you may just be wasting your money!

Ordered balloons for 90th birthday...paid for tracked next day delivery ...but no updates re tracking the next day and never arrived.

So disappointing...90 is such a milestone!!

I have emailed twice now so will see if they respond. Unfortunately no response to the emails I sent. Shame I received Item one day too late.
If time didn't matter I would not have paid extra for postage and it would have been good value for the money.

April 1, 2021
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. Received original order with one item faulty. Contacted Clementine who immediately issued a replacement which was delivered the next day and in time for my celebration! Thank you 🙏

March 31, 2021
Unprompted review
Rated 1 out of 5 stars

They cancelled the order with 2 days notice

Ordered with 3 weeks notice, they cancelled the other with 2 working day’s notice, and with no time left to arrange another delivery given lockdown, I’m now left explaining to my young daughter that it’ll be the first year for her and out of all her siblings that there won’t be a balloon. Utterly disappointed and poor service. Avoid.

March 30, 2021

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