Passportvisarush Reviews 

105
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, most reviewers were unhappy with their experience overall. Many customers felt misled by the website, believing it was an official government site for passport applications. Reviewers frequently reported paying significant fees for services that simply involved filling out forms available for free elsewhere, or for document preparation that they still had to submit themselves. This led to frustration, with some feeling they wasted money on services that did not process their actual passport applications. However, some customers also noted the company's service was efficient, fast, and professional, especially for urgent requests. They appreciated the staff's knowledge and politeness, and that the company provided transparent updates and clear information regarding fees and timelines. Some found the pricing reasonable for the convenience and stress reduction offered.

What people talk about most

Service

Customers had positive experiences with service, often praising the company for handling logistical hassles... See more

Website

Reviewers mention ambiguous feedback about the website, with many expressing significant dissatisfaction and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism and... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers expressing dissatisfaction, stating they... See more

Payment

People report negative experiences with payment, often feeling misled about what they are paying for. Many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

An emergency in the family abroad struck me when my passport had expired and I was very distressed. This team handled my urgent case with amazing speed and such warmth .They processed my application-... See more

Rated 3 out of 5 stars

I was once very reluctant about going to the-government offices and standing in line for hours just for getting my travel papers.This company takes care of all the paperwork without any hassle while... See more

Rated 3 out of 5 stars

Totally saved my trip! Was stressed about my visa but they handled everything fast. Professional and worth the fee for the peace of mind.

Rated 3 out of 5 stars

This is the first time that I realized that I required a transit visa due to a long stopover during my journey to Asia. Luckily, I turned to this company, and they got me the appropriate permission i... See more



Contact info

2.6

Poor

TrustScore 2.5 out of 5

105 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 1 week

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2.6

All reviews

(105)

104 reviews in the last 12 months

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Rated 1 out of 5 stars

FEE IS A RIP OFF

I thought I was renewing a minors passport on travel.gov site but got through here, all I did was type the name and hit submit and it charged me A HUNDRED DOLLARS. TO PUT A NAME ON A FORM. And because its a minor that is all they could do, and when I contacted support saying the purchase was unintentional as still had to go into the office in person they said that the services had already been used and could therefore not be refunded. Again, the ONLY THING THEY DID was type the name in their form.

PLEASE PLEASE learn from my mistake that you absolutely do not need to spend your money here, and hopefully I can save you the $100.

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!!!!!!!

This is a scam website. They do not process your passport application but pretend they do by charging the almost identical $130 processing fee required by the government. They charge $99 (or $124.98 if you choose priority service) to send you a pdf file that is both free and instant on Travel.State.Gov. DO NOT USE THIS WEBSITE IT IS A COMPLETE AND TOTAL SCAM! Go to Travel.State.Gov and never a third-party website.

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

I searched for ann online application…

I searched for ann online application for renewal of my passport. The company mimics a government agency with a logo that mimics US government sites, does ask same questions as US gov site, charges $130 ( not stated an extra fee on top of US government charges to renew)and then sends you an application you just filled out with instructions to mail it in with a cashiers check for the fees for renewal. A rip off and fake. I have disputed the charges and cancelled through my credit card.
Don’t fall for this scam. Go to Official US gov site and do it yourself.

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

Do Not Trust This Company

This was the first result that came up when I was seeking forms online to renew my passport. I thought I was on a US government website. The fees collected DO NOT apply toward the official US passport renewal fees. I emailed requesting to close my account with this website and received a refund and received a curt and frankly rude response back. DO NOT USE THIS SERVICE. BE SURE YOU ARE ON AN OFFICIAL US GOVERNMENT WEBSITE ENDING IN .GOV

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

This is a borderline scam and deceptive…

This is a borderline scam and deceptive website! Do not use them. Waste of time and money. The passport application form that they generate does not have the official digital code, that you get when you fill it out at the official gov site! They collect sensitive personal data as well! Very risky! AVOID AT ALL COST!!!!

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use for renewals. They only fill out paperwork which you don’t need.

This website did everything it could to make you think you were filling out to renew your passport online when that is absolutely not the case they are just filling out paperwork for you that you have to then print and mail yourself and pay all of the passport renewal fee fees. You can easily go to the government website and file online without having to print and mail any documents. This company is a total scam for renewals.

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

One of many passport help sites :)

1. No disclaimer on the home that they are NOT the official government website.
2. They went out of their way to make their site look very official.

They are just trying to charge $99 + the actually passport fees.

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

I wasted $130

I wasted $130. The website gives the appearance of the goverment passport office and payment is the exact amout it costs for a renewal. I thought I was paying for a passport renewal when in fact I paid for the application filled out with the information I provided. Made me feel sick to my stomach.

February 28, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM - change your credit card info and freeze credit

This is a SCAM. All of the positive reviews are fake as well, note how they are all recent.

If you fell for this like I did unfortunately, time to change your credit card number and freeze your credit. The first two cards I put in said "declined", so they actually got multiple of my cards, and I am having to change them all now.

February 24, 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam website

This is a scam website. They do not process your passport application but pretend they do by charging the almost identical $130 processing fee required by the government. They charge $99 (or $124.98 if you choose priority service) to send you a pdf file that is both free and instant on Travel.State.Gov. DO NOT USE THIS WEBSITE IT IS A COMPLETE AND TOTAL SCAM! Go to Travel.State.Gov and never a third-party website.

February 9, 2026
Unprompted review
Passportvisarush logo

Reply from Passportvisarush

Ashley, we’re sorry you feel this way.
PassportVisaRush.com is a private passport document preparation and support service. We are not affiliated with the U.S. government, and we do not issue passports. This is clearly stated throughout our website and during the application process.
Our service provides professionally prepared application forms, review for accuracy, and detailed submission instructions. Government passport fees are always paid separately to the U.S. Department of State.
We understand that some applicants prefer to complete forms directly through Travel.State.Gov, and that option is always available. For customers who choose guided preparation and support, we provide that service transparently.
If you would like us to review your specific case, we are happy to assist directly.

Rated 1 out of 5 stars

Bad Experience - No Refund

We went to this site without initially realizing that it was not the correct route for obtaining an online passport renewal. In retrospect, we blew through some red flags and even had issues with payment. We foolishly continued. We asked for a refund and am ever hopeful that we did not put our information onto the dark web. They rejected our refund request but vowed that our data was deleted. DO NOT USE THIS SITE! 100% Scam.

February 15, 2026
Unprompted review
Passportvisarush logo

Reply from Passportvisarush

We’re sorry to hear you feel this way and understand your concerns.
PassportVisaRush.com is a private passport document preparation and support service, and this is clearly disclosed throughout our website and during the application process.
Your order was fully processed, and the requested application forms were completed and delivered as part of the service purchased. Once documents are prepared and provided, the service has been fulfilled.
As requested, we have deleted your personal information from our system. We do not sell or distribute customer data, and we take privacy and security seriously.
If you would like us to review anything further regarding your order, we are available to assist directly.

Rated 1 out of 5 stars

Very misleading an did absolutely…

Very misleading an did absolutely nothing for me that I couldn’t do at my local post office. Please just go somewhere in person

February 8, 2026
Unprompted review
Passportvisarush logo

Reply from Passportvisarush

Andrew, we are sorry to hear that this was your experience.
You are correct that passport applications can be completed directly through the post office or the government website. Our service is designed for individuals who prefer assistance with preparing their forms, reviewing their information for accuracy, and receiving structured submission guidance before they file with the government.
We clearly disclose throughout our website and during the application process that we are a private passport document preparation service and not a government agency.
While our service may not be necessary for everyone, many customers value the added review and support. If you would like us to look into your specific order, we are available to assist.

Rated 1 out of 5 stars

They charged me for a child’s passport…

They charged me for a child’s passport claiming that they processed it. They can not, child passports have to be done in person. Other than the response saying that they processed my request and they consider the matter closed, there has been no response. Their phone number is only a voicemail that directs you to email them. -- My reply to your reply. How many times do you want me to email you? As I stated, there has been no response. Tell me what you did. Tell me what you prepared, I filled out some paperwork, you did nothing, as I asked in my email, tell me what you did. Who did you deliver it to? It wasn't me, it wasn't to the State Department, so what do you mean by it was delivered? and Lastly you do not respond to all emails. You responded once and then never again.

February 10, 2026
Unprompted review
Passportvisarush logo

Reply from Passportvisarush

We’re sorry to hear about your frustration.
To clarify, child passport applications are required by the U.S. Department of State to be submitted in person. Our service does not replace that requirement. What we provide is document preparation, form completion, and detailed submission instructions prior to your in-person appointment. This is clearly stated throughout our website and during the application process.
Your application package was prepared and delivered as part of the service purchased. Processing on our end refers to document preparation, not government submission.
We do respond to all customer inquiries via email, as noted in our contact information. If you would like us to review your order again, please contact our support team with your reference number and we will assist further.

Rated 1 out of 5 stars

they don't submit passport paperwork…

they don't submit passport paperwork for you. They just ask the same questions that are on the government website for passport renewal and enter that info into a document that you need to print and mail in. Over $100 to enter info into a form... Chat GPT can tell you what to say in the government forms or you can just read the instructions for free.

This company relies on people hoping that they'll get their passport faster by using their document prep service which is not the case

February 8, 2026
Unprompted review
Passportvisarush logo

Reply from Passportvisarush

Ryan, we understand your concerns and appreciate you sharing your perspective.
PassportVisaRush.com is a private passport document preparation and support service. We do not submit applications to the government on a customer’s behalf, and this is clearly disclosed throughout our website and during the application process.
Our service provides structured form preparation, accuracy review, and step by step submission guidance. While the government forms are publicly available, many customers choose to use our service for added review and support.
We do not represent that using our service results in faster government processing. Official processing times are determined solely by the U.S. Department of State.
If you would like us to review your order specifically, we are available to assist directly.

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