Patient Care Medical Reviews 

138
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I feel fortunate to have made a completely random call to your company and reaching Chase . I explained my situation to him and he told me “no problem” , we’ll be glad to be your new catheter company”... See more

Rated 5 out of 5 stars

Cynthia is a most caring professional. Always attentive to my the patient's needs. She strives to deliver confidence that all will be taken care. Everything she promises, happens. I have never been ou... See more

Company replied

Rated 5 out of 5 stars

Lara knows her industry so well that after a phone conversation she immediately knew which catheters would work for my dad and she was 100% right. She’s the first person in two years that explained w... See more

Rated 5 out of 5 stars

I have always said that I appreciate this company and the last few months have been so much better! Keeping in touch via email is easier for me and I still like having a record of any conversatio... See more

Company details

  1. Home Health Care Service
  2. Pharmacy

Written by the company

Patient Care Medical provides catheters with the latest technology. Catheters designed and engineered for greater comfort and ease of use. Our Catheter program is designed to ensure that your catheter needs will always be accommodated. Products shipped directly to you! Features of the program include: “No hassle” ordering and monthly or quarterly auto-ship re-orders Your own personal Customer Care Representative Free and discreet shipping We work with your physician to ensure you’re receiving the right product for your needs We handle everything including billing to your insurance Is your co-pay causing a financial burden? We may be able to eliminate it Overnight shipping of emergency catheters


Contact info

4.9

Excellent

TrustScore 5 out of 5

138 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(138)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had the BEST experience!!!!

We had the BEST experience with Patrick! He was so very helpful and nice. He is extremely knowledgeable about the different catheters and made me feel at ease about which one to choose for my son. He even taught me about a chemical that was in our old ones we used and helped me better understand the risk our son was in. I can’t wait to start our journey here with y’all as our new DME provider. Great job! It’s nice to know great customer service still exists!

August 16, 2019
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

Anthony Aurecchione provided me with detailed information about the product and how to use it properly as well as excellent advice that helped me decide which variant of the product would best suit my needs and lifestyle. I couldn't be more pleased with my experience with Patient Care Medical and with the outstanding customer service that Anthony provided..

August 16, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Lara Stewart provided excellent customer service throughout all the calls I had with her. She's attentive, professional, caring and listened to my concerns and needs. Her follow through is exceptional. Thanks Lara for all your help!

August 16, 2019
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

Lara Stewart at Patient Care Medical provided exceptional customer service during my initial contact with her and ongoing communication as I learned to adapt to daily catheter use. Her kindness, knowledge and compassion helped me adjust to my new normal. Thanks for everything.

August 16, 2019
Unprompted review
Rated 5 out of 5 stars

Laura Stewart

Laura Stewart ,,,,wow,,,
This woman kicks butt and takes names,,,
Getting the job done
Thank you for hiring such a great person...
Sincerely William Haller

August 16, 2019
Unprompted review
Rated 5 out of 5 stars

Can not give Cynthia Fitzpatrick…

Can not give Cynthia Fitzpatrick anything less than 5 stars. She is a very caring person. She has giving me moral support when I really needed it. I know I can always count on her to follow through.Thank you Cynthia from the bottom of my Heart.

August 16, 2019
Unprompted review
Rated 5 out of 5 stars

Thank you Bryan

Thank you to Bryan for giving me all the information I needed so I could make the best decision on my catheter needs. He was patient, very knowledgeable and made me feel so comfortable. Thanks Bryan!

August 16, 2019
Unprompted review
Rated 5 out of 5 stars

Best company with the best employees

AJ has always been professional, helpful and courteous. I’m so thankful to get my medical supplies from Patient Care medical and to have such wonderful employees. AJ make sure I have everything I need.

August 15, 2019
Unprompted review
Rated 5 out of 5 stars

Chase has been helping me out for the…

Chase has been helping me out for the past year. This was all new to me and intimidating. I had to start catheterizing on my own because I had terrible treatments from local urologists. Chase is professional, patient and caring. He gave me a lot of information and helped me get through it all. There was immediate delivery of product and excellent follow-up. I wish other corporations had more employees like Chase and the world would be a better place.

August 15, 2019
Unprompted review
Rated 5 out of 5 stars

Thanks So Much!

I have always said that I appreciate this company and the last few months have been so much better! Keeping in touch via email is easier for me and I still like having a record of any conversation with folks who work there.
I also very much appreciate the man who reached out to me.

I am so thankful to have an opportunity to get my catheter supplies and to finally being infection free since I started using this company's products!
Thanks,
Teresa Freeman

August 15, 2019
Unprompted review
Rated 5 out of 5 stars

Lara at Patient Care Medical truly took the stress out of ordering catheters

Lara knows her industry so well that after a phone conversation she immediately knew which catheters would work for my dad and she was 100% right. She’s the first person in two years that explained why our current catheters aren't working for us. She’s a pleasure to communicate with in writing and over the phone. Patient Care Medical shines with gems like her on their staff . Thanks again!

August 14, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look