Patio Black Spot Removal Co LTD  Reviews 3,422

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 285 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its effectiveness in removing black spots and restoring surfaces to their original condition, often exceeding expectations. People also highlight the high quality of the products and the excellent delivery service, noting quick arrivals and clear instructions. The service provided by the company is frequently described as exceptional, with many consumers appreciating the professionalism and efficiency of the staff. However, some customers were dissatisfied with the delivery service, reporting issues with items not arriving or being redirected without notification. A few people also felt the product did not fully remove black spots in all cases, or that it smelled strongly of bleach.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers found the product effective, with some... See more

Quality

Consumers generally express high satisfaction with the product's quality, noting its effectiveness in... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed and... See more

User experience

Users describe positive interactions with the product's user experience. Many reviewers highlight the ease of... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Black Spot Removal Company has a great range of products available for the horrible 'blackspot' which blights our patios, terraces and steps. We have always used the Remover for natural stone, w... See more

Rated 5 out of 5 stars

Product arrived quickly. It's easy to apply with a Hozelok 5l sprayer but it ruins shoes and trousers so wear ones you don't care about. It works very quickly but some algae or white spots need a blas... See more

Company replied

Rated 5 out of 5 stars

Really awful patio which l thought l would have to replace. Black spot removal used, hey presto back to its original condition. After first application l could see the stones changing colour in the fi... See more

Company replied

Rated 5 out of 5 stars

This product does what it says on the carton and removes Black Spot more effectively than any of other products tried. Easy to use and easy to repeat on very difficult stains. Easy to order and effect... See more


Company details

  1. Cleaning Products Supplier

Information provided by various external sources

The Patio Black Spot Removal Company Ltd was established to provide a specific answer to a specific question... “How do you remove those hideous black spots from your garden patios and pathways?” Answer: Use our two-part Patio Black Spot Removal system! With 35 years of experience in the stone cleaning and restoration industry, The Patio Black Spot Removal Co Ltd specifically formulated the 'Patio Black Spot Remover' to restore the original colour of your stonework, resolving this problem once and for all.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Good but needs a few coats to shift…

Good but needs a few coats to shift heavy black spot. Overall this product is good, the fast delivery is great, the price is high!
Beware wear throw away clothes as this stuff will destroy anything it comes into contact with. Highly recommend wearing a mask as it is an ultra strong chemical smell.
It doesn’t seem to destroy plants which is good.
Does need a few coats on heavily affected slabs which just works out silly expensive in the end however I am dealing with a patio that has been ignored for 7 years or so by the previous owner.
To summarise it’s good stuff but not as good as expected for the price and pretty brutal to work with. 3.5/5 in reality.

March 12, 2026
Patio Black Spot Removal Co LTD  logo

Reply from Patio Black Spot Removal Co LTD

Dear Mark

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

Excellent product

Excellent product and the results are fantastic, worth every penny and highly recommended

March 12, 2026
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Reply from Patio Black Spot Removal Co LTD

Dear Steve

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

Great stuff

Great stuff, it makes a time consuming job, a lot easier

February 13, 2026
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Reply from Patio Black Spot Removal Co LTD

Dear Customer

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

The sped of delivery

March 27, 2026
Unprompted review
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Reply from Patio Black Spot Removal Co LTD

Dear Michael

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the service.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 2 out of 5 stars

Disappointed .

I was disappointed with this cleaner. I followed the instructions (spraying slabs, leaving 2 hours and then jet washing) and although it worked and made the actual jet washing easier, I ran out of product before I had finished the patio, so some of it has had jet washing only, and to be honest I cannot see any difference. Yes, it made jet washing easier but with persistence the untreated slabs look just the same.

March 27, 2026
Unprompted review
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Reply from Patio Black Spot Removal Co LTD

Hi Pam,

Thank you for taking the time to leave us a review. We're sorry to hear you're disappointed. The coverage of each product is stated on the container. We recommend customers measure their patio to ensure they have enough product for the area being treated. If you can send some photos to info@pbsr.co.uk we can advise you on the size of the area, how much product you need, and what results you can achieve from using the product. We look forward to hearing from you.

Regards,
The Patio Black Spot Removal CO LTD

Rated 5 out of 5 stars

The best patio cleaner I have ever used.

Initial cleaning a few years ago was very successful and carried out in a professional and timely manner by friendly staff. The annual preventer product is equally worthy and keeps our patio in fine condition.
A brilliant product that I am happy to recommend .

March 27, 2026
Unprompted review
Patio Black Spot Removal Co LTD  logo

Reply from Patio Black Spot Removal Co LTD

Dear David

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results. Thank you for your continued custom.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 4 out of 5 stars

The Black Spot Remover and Preventer

The Black Spot Remover and Preventer do the job well in as much as black spots go, and by and large all the green algae is removed too which is great.

The only other point I wish to make is that the (black) dirt on the flagsrones is not removed so the flagstones don't appear really clean. Other than that the products are very good.

March 5, 2026
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Reply from Patio Black Spot Removal Co LTD

Hi Richard

Thank you for taking the time to leave us a review.
The Patio Black Spot Remover will remove all organic matter.
Please send some photos of the black dirt to info@pbsr.co.uk so we can try and advise you further.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

VERY VERY fast delivery within 48…

VERY VERY fast delivery within 48 hours. It does what it said on the bottle. Be carful not to get it on your skin.

March 3, 2026
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Reply from Patio Black Spot Removal Co LTD

Dear Nick

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

This is a good product

Patio Black spot remover works really well. Probably more cost effective for smaller drives but overall a good product. Good to use near garage doors back doors etc where you don’t want the mess a pressure washer will give you.

February 27, 2026
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Reply from Patio Black Spot Removal Co LTD

Dear Bernard

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

Quick delivery & it works !

Quick delivery & it works !

March 1, 2026
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Reply from Patio Black Spot Removal Co LTD

Dear Ms Hill

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

I've seen the light!

Turned the patio from grey muddy dark to beautiful coloured paving slabs.

March 16, 2026
Unprompted review
Patio Black Spot Removal Co LTD  logo

Reply from Patio Black Spot Removal Co LTD

Dear Customer

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

Really does work perfectly!

This is one of those really rare products that actually does work 100%, exactly as it says. Perfect and thoroughly recommended.

February 28, 2026
Patio Black Spot Removal Co LTD  logo

Reply from Patio Black Spot Removal Co LTD

Dear Tony

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 2 out of 5 stars

The product (natural stone version)…poor results

The product (natural stone version) simply did not remove black spots from sandstone. I prewashed , sprayed per instructions and power washed 3 hours later. Lichen and mould were removed, but not black spot. A second attempt, leaving the sprayed product overnight was no better. I emailed my concerns to the company but got no reply (yet)

March 17, 2026
Unprompted review
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Reply from Patio Black Spot Removal Co LTD

Hi Robert,

Thank you for taking the time to leave us a review. We responded to you on the 18th March at 16.26pm requesting you send us some photos.

The product will remove all the spots but re-treating is often required on older surfaces. This is why we recommend a trial slab first, before treating the rest of the area. Please send us photos so we can see the condition of the stone and advise further. Please send these to info@pbsr.co.uk

Regards,
Patio Black Spot Removal Team

Rated 5 out of 5 stars

Black spot remover

I hadn’t cleaned my natural stone patio since it was built 15 years ago. Power washed only. The Black Spot remover has made a huge difference. There are some spots to be retreated, but general overall appearance is fantastic. No hesitation in recommending. I had to find something safe for animals too, which it is.

February 28, 2026
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Reply from Patio Black Spot Removal Co LTD

Dear Janet

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

Very effective at removing winter…

Very effective at removing winter grime, I can recommend.

February 28, 2026
Patio Black Spot Removal Co LTD  logo

Reply from Patio Black Spot Removal Co LTD

Dear Graham

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

Great product

Great product. Rather expensive but very effective. Continues working after application and has transformed our stonework.

January 29, 2026
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Reply from Patio Black Spot Removal Co LTD

Dear Caroline

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

Works well

Works well! Patio looks good

February 26, 2026
Patio Black Spot Removal Co LTD  logo

Reply from Patio Black Spot Removal Co LTD

Dear Sally

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

I am getting a bit bored being asked…

I am getting a bit bored being asked about my experience. I have told you in the past that I have been using your product for years.
Enough said

February 25, 2026
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Reply from Patio Black Spot Removal Co LTD

Hi Keith

Apologies, this is an automated service. I can remove your email address from your account if you would prefer not to get any further emails from us.

Many thanks
The PBSR Team

Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery, very happy

January 31, 2026
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Reply from Patio Black Spot Removal Co LTD

Dear Christopher

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the service.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

Rated 5 out of 5 stars

It clean perfectly

It clean perfectly. I did use it 3 years ago as well on a small brick garden wall and it still looks perfect. Great results so would highly recommend it.

February 24, 2026
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Reply from Patio Black Spot Removal Co LTD

Dear Ann

Thank you for taking the time to leave us this review.
Your feedback is greatly appreciated.

We are delighted to hear that you are happy with the product and results.

If we can be of any further assistance or you would like to give any feedback on how to improve the service furthermore please contact us directly.

Many thanks

The PBSR Team

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