Your Insurance Consultant Ghazala Sana was so helpful and friendly. It was an absolute pleasure speaking to her and she's an asset to your Company. 10 stars from me 😊 1st class service from Patons on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to inform Patons that I no longer need cover for my taxi and I spoke to Debbie in Customer Services. She was very courteous,knowledgeable and a pleasure to speak to. She was professional thr... See more
Company replied
Once again I found dealing with Patons very easy and the small problem was resolved in a professional and friendly manner. I always feel like a valued customer - that's why I have stayed with them for... See more
Company replied
Great customer service, highly satisfied with the purchase of my insurance. Dealt with very professionally and felt confident all the requirements of the service I needed was met. The Patons portal vi... See more
Company replied
Company details
Written by the company
As an industry-recognised insurance broker, at Patons Insurance we take our job of protecting your business very seriously. We understand that your business is your livelihood, and we want to make sure that you have the best coverage possible in case an unfortunate incident happens. We use a carefully selected group of UK insurers to find you an insurance policy that meets your needs. If you choose us, we’ll search for reliable cover to give you peace of mind. Our team is highly trained with expert, specialist insurance industry knowledge, meaning they will provide you with an informed and efficient service so you can do your job without stress.
Contact info
Unit 9, Connect Business Village, Derby Road, L5 9PR, Liverpool, United Kingdom
- 01515381313
- info@patonsinsurance.co.uk
- patonsinsurance.co.uk
4.7
Excellent
135 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff and very competitive insurance cover....been with patons long time
January 15, 2026
Unprompted review
Reply from Patons Insurance
Hi Savdas,
Thanks for the excellent review! I'm pleased to hear that you find our staff helpful and our insurance rates competitive after being a customer with us for a while. We really appreciate your feedback and loyalty to our services!
Have a nice day,
Freya @ Patons Insurance
Fast efficient trust worthy
Trust worthy fast quote accurate in pricing
December 11, 2025
Unprompted review
Reply from Patons Insurance
Hi Joseph,
Thanks for the 5-star review! I'm pleased to hear that you're happy with the quote we got for you.
Have a great day,
Freya @ Patons Insurance
5* service yet again.
I had to inform Patons that I no longer need cover for my taxi and I spoke to Debbie in Customer Services.
She was very courteous,knowledgeable and a pleasure to speak to.
She was professional throughout the conversation and dealt with my questions seamlessly.
Thanks for everything Patons staff in each department.It’s been a pleasure.
Thanks again to Debbie,you’re an asset to company.
February 11, 2026
Unprompted review
Reply from Patons Insurance
Thanks for the amazing review, Stephen!
I'm pleased to hear that Debbie was able to help you with any questions you had. I will pass your feedback on, as I'm sure she will appreciate it!
Thank you for being a loyal customer with us - we wish you all the best for the future.
Take care,
Freya @ Patons Insurance
Reply from Patons Insurance
Thanks for taking the time to leave us a 5-star review! I'm glad to hear that our team provided a great service.
Have a nice day,
Freya @ Patons Insurance
Great company and service
November 6, 2025
Unprompted review
Reply from Patons Insurance
Hi John,
Thanks for choosing us for your insurance this year and taking the time to leave us a five star review!
Have a great day,
Freya @ Patons Insurance
Friendly professional service at…
Friendly professional service at competitive rates
October 27, 2025
Unprompted review
Reply from Patons Insurance
Hi Jason,
Thank you for the excellent review. I'm glad to hear that we were able to secure you a competitive rate on your insurance this year!
Take care,
Freya @ Patons Insurance
I recently worked with this taxi…
I recently worked with this taxi insurance broker, and I’m extremely impressed with their service. They helped me secure a great insurance quotation and made the whole process smooth and stress-free. The staff are always professional, polite, and incredibly pleasant to speak with. Their kindness and professionalism truly stand out, and I feel genuinely overwhelmed—in the best way—by the quality of their service. I highly recommend them to anyone looking for reliable and supportive insurance assistance. Thank you for everything!
October 31, 2025
Unprompted review
Reply from Patons Insurance
Hi Shabaz,
Thank you for your excellent, detailed review! We always look to do the best for our customers, and it's great to hear that you agree. Thanks again for choosing Patons for your taxi insurance, we're always here to help!
Kind regards,
Freya @ Patons Insurance
Reply from Patons Insurance
Hi Abdul,
Thanks for choosing Patons for your insurance this year - we appreciate your 5 star review!
Kind regards,
Freya @ Patons Insurance
Patons Insurance is a very professional…
Patons Insurance is a very professional and reliable company. They handled my documents quickly and clearly, and their customer service was helpful and responsive. My insurance process was smooth and stress-free. I highly recommend them.
November 11, 2025
Unprompted review
Reply from Patons Insurance
Thanks for the excellent review!
It's great to hear that your insurance process with us was smooth and stress-free. We always aim to make things as easy as possible for our customers.
Take care,
Freya @ Patons Insurance
Quick and easy to deal with
October 4, 2025
Unprompted review
Reply from Patons Insurance
Hi Thomas,
Thanks for choosing Patons for your insurance this year. We appreciate your review!
Take care,
Freya @ Patons Insurance
Great to be able to deal with real…
Great to be able to deal with real people that know what they are talking about and help out wherever possible.
November 11, 2025
Unprompted review
Reply from Patons Insurance
Hi,
Thanks for the amazing review! It's great to hear that our team provided you with a personable and helpful service.
Have a nice day,
Freya @ Patons Insurance
I was very happy with price and service…
I was very happy with price and service and the attitude of the staff in peticular female employees call miss javid
Very helpful and professional
November 20, 2025
Unprompted review
Reply from Patons Insurance
Hi Shahin,
Thank you for insuring with us and taking the time to leave a five-star review! We really appreciate your positive feedback.
Have a great day,
Freya @ Patons Insurance
Your Insurance Consultant Ghazala Sana…
Your Insurance Consultant Ghazala Sana was so helpful and friendly. It was an absolute pleasure speaking to her and she's an asset to your Company. 10 stars from me 😊 1st class service from Patons once again
November 19, 2025
Unprompted review
Reply from Patons Insurance
Hi Julie,
Thanks for the amazing review! I'm glad to hear that Ghazala was able to help you with your insurance this year.
Have a great day,
Freya @ Patons Insurance
Hi I’m very happy and satisfied with…
Hi I’m very happy and satisfied with this insurance for more than 6 years because the customer is at the top in terms of satisfaction so I don’t think I can find anything better thank you very much again.
October 9, 2025
Unprompted review
Reply from Patons Insurance
Hi Amir,
It's amazing to hear that you've been a customer with us for over 6 years and still continue to be happy with the service we provide!
Thanks for renewing with us again this year, we really appreciate your loyalty and trust in our services.
Have a great day,
Freya @ Patons Insurance
Your staff were brilliant,they helped…
Your staff were brilliant,they helped me in every way possible
October 9, 2025
Unprompted review
Reply from Patons Insurance
Thanks for the five star review, John!
I'm pleased to hear that our team were able to help you sort your insurance this year. We always aim to do the best for our customers, so your feedback means a lot to us!
Have a nice day,
Freya @ Patons Insurance
Excellent customer service
Excellent customer service. Very professional, courteous and attentive agents.
August 11, 2025
Unprompted review
Reply from Patons Insurance
Hi Stasia,
Great to hear that our team provided a professional and courteous service. Thank you for choosing Patons for your insurance this year and taking the time to leave a review!
Have a nice day,
Freya @ Patons Insurance
Reply from Patons Insurance
Hi Abadir,
Thanks for taking the time to leave us a review! I'm glad that our team provided a service that you're happy with.
Take care,
Freya @ Patons Insurance
Fantastic,friendly,professional staff.
Highly professional staff who actually do care about their customers and go to great lengths to ensure value for money.
Another renewal which went seamlessly.
Highly recommended.5* Service.
August 13, 2025
Unprompted review
Reply from Patons Insurance
Hi Stephen,
Thanks for the amazing review! We always aim to do the best for our customers, so it's really great to hear that your renewal with us was nice and straightforward this year.
Have a nice day,
Freya @ Patons Insurance
Reply from Patons Insurance
Hi Muhammad,
Thanks for insuring through us and taking the time to leave a review! It's great to hear that you're happy with the service we provided.
Take care,
Freya @ Patons Insurance
Beware interest charged.
All routine. Everything fine. App easy to use. A bit disappointed with the ridiculous rate charged in interest when you pay monthly, and the amount of commission Paton’s are receiving for acting as a broker. I feel it’s excessive. Also failed repeatedly to quote an APR at point of sale as per FCA guidelines, even although asked repeatedly. Pretty sure the deposit is charged interest at the ridiculous rate also when it should actually be deducted from the balance borrowed when doing the calculations. Up front payments mean a reduced amount of credit. However, must say that I have since heard from a colleague who was in a no blame crash that Paton’s were excellent throughout in almost every aspect. Sort out the interest thing and they’d get five stars.
August 4, 2025
Unprompted review
Reply from Patons Insurance
Hi,
Thank you for insuring with us this year and taking the time to leave us a review.
We aim to ensure that our customers have a clear understanding of their premium, so I'm sorry to hear that there has been some confusion around your APR charges. If you email us some details about your experience at info@patonsinsurance.co.uk, we will be happy to look into this for you.
Take care,
Freya @ Patons Insurance
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