Your Insurance Consultant Ghazala Sana was so helpful and friendly. It was an absolute pleasure speaking to her and she's an asset to your Company. 10 stars from me 😊 1st class service from Patons on... See more
Company replied
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Review summary
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Reviews shaping this summary
I had to inform Patons that I no longer need cover for my taxi and I spoke to Debbie in Customer Services. She was very courteous,knowledgeable and a pleasure to speak to. She was professional thr... See more
Company replied
Once again I found dealing with Patons very easy and the small problem was resolved in a professional and friendly manner. I always feel like a valued customer - that's why I have stayed with them for... See more
Company replied
Great customer service, highly satisfied with the purchase of my insurance. Dealt with very professionally and felt confident all the requirements of the service I needed was met. The Patons portal vi... See more
Company replied
Company details
Written by the company
As an industry-recognised insurance broker, at Patons Insurance we take our job of protecting your business very seriously. We understand that your business is your livelihood, and we want to make sure that you have the best coverage possible in case an unfortunate incident happens. We use a carefully selected group of UK insurers to find you an insurance policy that meets your needs. If you choose us, we’ll search for reliable cover to give you peace of mind. Our team is highly trained with expert, specialist insurance industry knowledge, meaning they will provide you with an informed and efficient service so you can do your job without stress.
Contact info
Unit 9, Connect Business Village, Derby Road, L5 9PR, Liverpool, United Kingdom
- 01515381313
- info@patonsinsurance.co.uk
- patonsinsurance.co.uk
4.7
Excellent
135 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great customer service
Great customer service, highly satisfied with the purchase of my insurance. Dealt with very professionally and felt confident all the requirements of the service I needed was met. The Patons portal via an app is very helpful and an efficient way of submitting and receiving all the relevant paperwork which saved all of the usual hassle and most of all alot of time. Well impressed, highly recommend!
August 11, 2025
Unprompted review
Reply from Patons Insurance
Thanks for the great review, Daniel!
I'm glad to hear that you're happy with the service we provided as well as the usability of our App. We're always looking for ways to make the insurance process as hassle free as possible for our customers, so your positive feedback is really appreciated!
Have a nice day,
Freya @ Patons Insurance
Reply from Patons Insurance
Hi Heebaan,
Thanks for choosing Patons for your insurance this year and taking the time to leave us a 5 star review. I'm glad to hear that you're happy with the service we provided!
Have a nice day,
Freya @ Patons Insurance
I have used this company for 20 years…
I have used this company for 20 years now and have never been disappointed with them, They have constantly found me the best deals in the market are knowledgeable and very friendly, look forward to working with them again.
September 1, 2025
Unprompted review
Reply from Patons Insurance
Hi Anthony,
Thank you for the excellent review! It's great to hear that you've been a customer with us for over 20 years and continue to be happy with the services we provide. We really appreciate your loyalty and trust in our services.
Have a nice day,
Freya @ Patons Insurance
Easy straight forward to deal with over…
Easy straight forward to deal with over the phone, everything put in place.
August 28, 2025
Unprompted review
Reply from Patons Insurance
Hi David,
Thank you for insuring your taxi with Patons this year and taking the time to leave us a review. I'm glad to hear that our team provided an easy, straightforward service.
Have a nice day,
Freya @ Patons Insurance
First class service and easy to deal…
First class service and easy to deal with
August 8, 2025
Unprompted review
Reply from Patons Insurance
Thanks for the 5 star review, Robert!
I'm glad that our team provided you with a first class service.
Have a nice day,
Freya @ Patons Insurance
Great company to deal with.
Once again I found dealing with Patons very easy and the small problem was resolved in a professional and friendly manner. I always feel like a valued customer - that's why I have stayed with them for over 12 years.
September 9, 2025
Unprompted review
Reply from Patons Insurance
Hi David,
Thanks for renewing your insurance with us again this year and taking the time to leave a 5 star review!
It's great to hear that you've been a customer with us for over 12 years and continue to be happy with the service we provide. We always try to do the very best for our customers, so we truly appreciate your trust in our services.
Have an excellent day,
Freya @ Patons Insurance
Excellent service
Excellent service. Staff are knowledgeable, friendly and helpful. Best taxi insurance company in UK.
August 25, 2025
Unprompted review
Reply from Patons Insurance
Thanks for the excellent review, Nouman!
We always aim to find the right cover for our customers all while providing a great service, so we really appreciate your feedback.
Have a great day,
Freya @ Patons Insurance
Reply from Patons Insurance
Hi Jamila,
Thank you for taking the time to leave a 5 star review. We really appreciate your feedback!
Take care,
Freya @ Patons Insurance
Great experience
Great customer service and also good prices will defo recommend 👍👍
August 29, 2025
Unprompted review
Reply from Patons Insurance
Hi Alan,
Thank you for leaving a 5 star review! We always aim to do the best for our customers, so it's great to hear you're happy with our service as well as the price of your insurance this year.
If you do recommend us, don't forget about our Recommend a Friend Scheme, you could earn £50 for each successful referral! (T&Cs apply).
Have a nice day,
Freya @ Patons Insurance
Reply from Patons Insurance
Hi Mojakkir,
Thank you for choosing Patons for your insurance this year. I'm glad to hear that you're happy with the price of your policy this year.
Take care,
Freya @ Patons Insurance
Great service from the staff as usual
Great service from the staff as usual
September 9, 2025
Unprompted review
Reply from Patons Insurance
Hi,
Thank you for taking the time to leave us a review. We really appreciate your positive feedback!
Take care,
Freya @ Patons Insurance
Good price,and communication..
September 9, 2025
Unprompted review
Reply from Patons Insurance
Hi Andrew
I'm glad to hear you're happy with the service provided by our team! Thanks for taking the time to leave us a 5 star review.
Kind regards,
Freya @ Patons Insurance
Excellent staff and helpful no waiting…
Excellent staff and helpful no waiting time everything rund so well.
May 30, 2025
Unprompted review
Reply from Patons Insurance
Hi Layla,
Thanks for insuring your taxi with Patons and taking the time to leave a review! We really appreciate your feedback.
Have a nice day, Freya @ Patons Insurance
Absolutely fantastic service.
May 8, 2025
Unprompted review
Reply from Patons Insurance
Hi Robert,
Thanks for the excellent review! I'm glad to hear that our team provided a fantastic service.
Have a great day, Freya @ Patons Insurance
Reply from Patons Insurance
Hi Alan,
Thank you for leaving us a 5 star review! I'm glad to hear that our team provided a good service.
Take care, Freya @ Patons Insurance
Lowest prices and best conditions with…
Lowest prices and best conditions with financial service that's great
May 23, 2025
Unprompted review
Reply from Patons Insurance
Hi,
Thanks for the great review! At Patons, we always try to find our customers the right policy at the best possible price, so it's great to hear that you're happy.
Kind regards, Freya @ Patons Insurance
Great service again 👍
June 3, 2025
Unprompted review
Reply from Patons Insurance
Thank you for the five star review! We really appreciate your positive feedback.
Take care, Freya @ Patons Insurance
the staff are knowledgeable and always…
the staff are knowledgeable and always try to get me the best deal
June 4, 2025
Unprompted review
Reply from Patons Insurance
Hi Frankie,
Thank you for choosing us for your taxi insurance and taking the time to leave a review! We always try to do the best for our customers, so your positive feedback means a lot.
Take care, Freya @ Patons Insurance
The app is very useful
The app is very useful. The staff is very helpful and professional.
June 4, 2025
Unprompted review
Reply from Patons Insurance
Thanks for the five star review, Fehmi!
I'm glad to hear that our team provided a helpful service and that you also like our app!
Kind regards, Freya @ Patons Insurance
Great service
Great service. The staff are very helpful and attentive with the costumers.
June 4, 2025
Unprompted review
Reply from Patons Insurance
Hi Davih,
Thank you for insuring your taxi through us and leaving a 5 star review! We really appreciate your positive feedback.
Have a nice day, Freya @ Patons Insurance
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