Paul Meakin Estate Agent Reviews 

568
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service provided, often describing it as excellent from start to finish. Reviewers frequently praise the staff for being highly professional, friendly, and approachable. Many people appreciate the team's supportive approach, making complex processes feel stress-free and reassuring. Customers consistently mention excellent communication, noting that the team keeps them informed and answers questions promptly. Specific individuals are frequently singled out for their exceptional helpfulness and efficiency. The company is highly recommended for its reliable and responsive approach to managing properties and resolving issues swiftly.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, friendliness, and... See more

Service

People report positive experiences with service, consistently highlighting the team's efficiency and... See more

Customer service

Consumers find customer service to be positive, highlighting the efficiency and helpfulness of the staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently received news that our landlord wanted possession of his property after a year and 5 months. As a family with two young kids this was not the ideal scenario we’d hope for.However, Alliso... See more

Company replied

Rated 5 out of 5 stars

Myself and my partner have just purchased our first home through Paul Meakin. We couldn't be happier with the service they provided. Niam showed us the property first and we were so impressed with the... See more

Company replied

Rated 5 out of 5 stars

Recently sold our house through Paul Meakin and can’t thank the team enough for their support throughout what can be a very stressful process. Niam and Kelly were fantastic with the viewings, and k... See more

Company replied

Rated 5 out of 5 stars

Exceptional service from start to finish! Emma and the team at Paul Meakin were amazing throughout what turned out to be a really stressful and unpredictable purchase. Even with challenges li... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Appraiser
  4. Real Estate Rental Agency

Written by the company

We sell, let and manage properties in the Croydon and surrounding areas, we offer bespoke marketing packages and have been providing a quality service since 1973. As an independent, family run business, we pride ourselves on going the extra mile for all our clients. We aim to give you an innovative experience and you can be assured that with our established reputation as a marketing leading Estate Agent, we deliver a service that is personal and professional whether you are buying, selling, or letting. Our team of dedicated and knowledgeable staff are here to guide you through your property journey. We are open 7 days a week across our branches which sets us apart from our competitors.


Contact info

5.0

Excellent

TrustScore 5 out of 5

568 reviews

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No recent history of asking for reviews

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5.0

All reviews

(568)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic company to deal with!

Fantastic company to deal with, it has been a pleasure to deal with Paul Meakin team right from our first meeting regarding the sale of our property. They have been friendly, honest, efficient, they have always been there to answer our questions and, have made us comfortable at every stage of the process.
All staff are 100% dedicated along with the total understanding of your expectations, the end result makes you feel they are not only business people but also people who care. We would definitely recommend this estate agency as they go out of their way to get results for their clients.
A particular thanks to Amelia, Amy, Michelle, Gill and Natalie, you have been amazing!

February 22, 2023
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your valued business and review the team will be delighted with your comments.

Rated 5 out of 5 stars

Highly recommend the team at Paul Meakin, Selsdon

I needed to sell my family home that held 60+ years of memories and from the start I had the professionalism of Sam who gave me very sound advice whilst understanding that there were emotional ties involved for me and was sensitive to this. Very quickly there were a number of prospective buyers. When I had accepted an offer Gill worked tirelessly to see through the process for me and the buyers. There were some unforeseen matters to solve and the communication was excellent from Gill which enabled us to conclude things as soon as possible. The team are friendly and very pleasant to deal with. I highly recommend them.

February 16, 2023
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your review and comments the team will be delighted with your review and thank you for your valued business

Rated 5 out of 5 stars

Fantastic team at the selsdon branch…

Fantastic team at the selsdon branch from start to finish. constant updates and always helpful right threw to compleation. Would recommend paul meakin

February 15, 2023
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for taking the time to review the team and for your valued custom.

Rated 5 out of 5 stars

Professional and helpful

Allison and Aimee who support the rental side of the business were always friendly, professional and easy to contact.
They efficently undertook credit referencing, accompanied me to inspect the property, drafted and got signed the new tenancy agreement and undertook the collection and logging for the deposit scheme. They had up to date knowledge of the legal requirements, were always constructive, got things done promptly and did it all with a smile.
I highly recommend them.

January 31, 2023
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your valued return business the team will be delighted with your comments.

Rated 5 out of 5 stars

They keep all of their promises!

The service of Meakin’s is truly outstanding. From the first meeting, where my elderly relative felt listened to and reassured, to the final stages of completion, the whole team were exceptional. They all share that customer focused DNA, so speaking to someone who can assist is easy. This helped as we had a few unforeseen issues but their advice was always spot on and delivered with courtesy and professionalism.

I’m usually no fanboy of estate agents but both myself and my mother in law, got to experience how things should run when you have a knowledgeable and professional team behind you. It was a bonus to have them handle the sale of the old property and the purchase of the new.

September 12, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your review and valued custom the team will be delighted with your comments.

Rated 5 out of 5 stars

Great service.

Kept in touch regularly in difficult circumstances no fault of theirs. Took time to explain the situation and offered good advice.

January 5, 2023
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your review and valued custom.

Rated 5 out of 5 stars

Highly recommended

I was carried through the sale of my house and the purchase of my new home by the fabulous staff at Paul Meakin, with care and expertise.

December 15, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your review and valued custom

Rated 5 out of 5 stars

Exceeded my expectations - would highly recommend

The team at Paul Meakin were fantastic and helped me through a stressful time selling my home. Sam secured my sale very quickly and Gill progressed my sale with professionalism and persistence. She promptly dealt with a number of difficult issues that came up and it was so nice to have such a genuine and friendly person to deal with. I would highly recommend Paul Meakin as my experience was second to none.

December 16, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your review and valued business

Rated 5 out of 5 stars

Great experience with Paul Meakin Selsdon

Thoroughly professional from start to finish of the selling process. Nothing was too much trouble for Sam, Gill and the team, especially helpful as I was selling from a distance. Great communication and follow-up. I would have no hesitation in highly recommending them.

December 19, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your review and valued business

Rated 5 out of 5 stars

It was a smooth process from start to finish

It was a smooth process from start to finish. Also responded to all my queries very quickly which put my mind at ease. I cannot recommend them enough! Thank you so much for helping us buy our first home!

December 15, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your review the team will be delighted with your comments.

Rated 5 out of 5 stars

house sale

Has taken a considerable amount of time to get our house purchase over the line and Sam and Gill have been outstanding in enabling us today to finally complete.
Would not hesitate to recommend them and Paul Meakin as a company.

December 15, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your review and valued business

Rated 5 out of 5 stars

Best in the business

Accurate and Effective.Paul Meakin has been very helpful.The process was vey smooth.Amazing customer service.

December 7, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your valued business and review the team will be delighted with your comments.

Rated 5 out of 5 stars

Excellent customer service.

Really thought we would never find the perfect home, however during our very long search all the staff at Paul Meakin showed professionalism,patience & understanding and a genuine desire to support us throughout. Once we found the perfect home Paul Meakin in only a few days Sold our property to a perfect buyer, I would highly recommend this independent agent who works for you and not just interested in hitting targets as the corporate agents, I believe this company is truly customer focused and puts the customer first.

December 2, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your review, wonderful feedback and valued business.

Rated 1 out of 5 stars

Difficult to deal with as a tenant experience

Was a tenant to a Paul Meakin managed property for a year and a half; during this time the communication between myself and the landlord was extremely difficult with the estate agents just forwarding emails back and forth rather than supporting either party and sometimes not flagging important messages and often slow replies. This then carried on with leaving the property with them unfairly withholding the full deposit without supporting evidence; when we tried to negiotiate a proportion of the deposit back they did not respond in a helpful way - this was disputed with the Tenancy Deposit Scheme in which the majority of the deposit was returned.

Overall found the experience poor and would not rent another property if it was managed by Paul Meakin.

August 21, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your feedback and review, we are sorry to receive your 1star review. The landlord was not satisfied with the property after your let. As the agent we felt you were good tenants but the landlord decided to dispute the return of your full deposit which was out of our control. Up to this point the lettings team felt you had been happy with how we supported your let, we are sorry the end result decided by TDS (a third party) did not go in your favour.

Rated 5 out of 5 stars

Fantastic service and brilliant care

Sam from Paul Meakin was absolutely amazing! Selling and buying my house was a complicated process (not because of Paul Meakin but because of external companies) and Sam worked tirelessly throughout the whole process to take the pressure off me. I cannot thank her enough and would encourage anyone reading this to use Paul Meakin in Selsdon

November 25, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for you review and valued business.

Rated 5 out of 5 stars

A huge thank you to all the team

A huge thank you to all the team who work incredibly hard. A special mention to Heather, who was really supportive at the beginning of the selling process. To Sam, who is always there with sound, honest advice and is simply a credit to her profession. And then we have Gill… an exceptionally talented individual with a caring nature who was there every step of the way with us. Thanks again to you all!

November 25, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your review and valued business, the team will be delighted with your comments.

Rated 5 out of 5 stars

Sold several properties in last 25…

Sold several properties in last 25 years ! Latest one today. They work hard

November 17, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you Albert for your valued return business over the years, the team will be delighted with your review.

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