Paul Meakin Estate Agent Reviews 

568
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service provided, often describing it as excellent from start to finish. Reviewers frequently praise the staff for being highly professional, friendly, and approachable. Many people appreciate the team's supportive approach, making complex processes feel stress-free and reassuring. Customers consistently mention excellent communication, noting that the team keeps them informed and answers questions promptly. Specific individuals are frequently singled out for their exceptional helpfulness and efficiency. The company is highly recommended for its reliable and responsive approach to managing properties and resolving issues swiftly.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, friendliness, and... See more

Service

People report positive experiences with service, consistently highlighting the team's efficiency and... See more

Customer service

Consumers find customer service to be positive, highlighting the efficiency and helpfulness of the staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently received news that our landlord wanted possession of his property after a year and 5 months. As a family with two young kids this was not the ideal scenario we’d hope for.However, Alliso... See more

Company replied

Rated 5 out of 5 stars

Myself and my partner have just purchased our first home through Paul Meakin. We couldn't be happier with the service they provided. Niam showed us the property first and we were so impressed with the... See more

Company replied

Rated 5 out of 5 stars

Recently sold our house through Paul Meakin and can’t thank the team enough for their support throughout what can be a very stressful process. Niam and Kelly were fantastic with the viewings, and k... See more

Company replied

Rated 5 out of 5 stars

Exceptional service from start to finish! Emma and the team at Paul Meakin were amazing throughout what turned out to be a really stressful and unpredictable purchase. Even with challenges li... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Appraiser
  4. Real Estate Rental Agency

Written by the company

We sell, let and manage properties in the Croydon and surrounding areas, we offer bespoke marketing packages and have been providing a quality service since 1973. As an independent, family run business, we pride ourselves on going the extra mile for all our clients. We aim to give you an innovative experience and you can be assured that with our established reputation as a marketing leading Estate Agent, we deliver a service that is personal and professional whether you are buying, selling, or letting. Our team of dedicated and knowledgeable staff are here to guide you through your property journey. We are open 7 days a week across our branches which sets us apart from our competitors.


Contact info

5.0

Excellent

TrustScore 5 out of 5

568 reviews

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No recent history of asking for reviews

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5.0

All reviews

(568)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

First rate service - highly recommended

We cannot thank Paul Meakin enough for successfully navigating and assisting us through what has been a very stressful and, at times, frustrating experience.

With their experience, good humour and charm, the team of Emma, Adelle, Michelle, Amelia and Amy have kept us calm, reassured us at times and provided good sound advice. They have on many occasions gone the extra mile and for that we are extremely grateful.

If you want an agency who care about their clients and value their custom, then look no further than Paul Meakin. Absolute first class service

November 16, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your valued business and review, so pleased you have finally secured your new home and can enjoy your next chapter.

Rated 5 out of 5 stars

Brilliant, personal customer service and support, highly recommended

We have recently had to walk away from a purchase via Paul Meakin, through no fault of ours or theirs. Despite the disappointment, I have to say that the staff at Paul Meakin in Selsdon have been amazing. We have sadly had a number of property chains fall apart this year and have met a number of different agents; without doubt they have been the best we've worked with so far.

We've been kept in the loop very regularly re progress and the team (Gill in particular) has been tenacious and dedicated in trying to resolve some pretty tricky issues and keep things moving forward. Amy has also been a great support, taking us to a number of viewings, and being a great sounding board for our ideas about the house.

Can't recommend the team highly enough, and just sad that all their efforts on our behalf haven't resulted in the completed sale they deserve. thank you!

November 14, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for taking the time to review the service you received the team are so sorry your purchase has not resulted in a successful outcome.

Rated 5 out of 5 stars

Excellent service

From the initial visit from Sam through the sales process and to exchange of contracts we have felt informed and well looked after. Gill has gone over and above to ensure our sale progressed.

November 14, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your review and valued business

Rated 5 out of 5 stars

House sale went smooth

House sale went smooth. Special mention to Natalie who took control of my situation, and constantly kept me in the loop. Thanks again, Stephen (202)

November 6, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your valued business and review.

Rated 5 out of 5 stars

Fantastic estate agent in every way

Fantastic estate agent in every way! By far the best estate agent we have ever used. As sellers, right from the first price estimate Emma Meakin had the insight into the specific buyer we needed to sell our flat at a better price than other estate agents advised. In the end our buyer was identical to who she described we should be aiming to sell to. The team were amazing throughout, our sale took longer than expected due to issues with buyers that had nothing to do with Paul Meakin and the team were kind and patient throughout and continued to work hard to get our flat sold at the right price. We worked with Emma, Natalie, Adam, Amelia and Michelle and cannot speak highly enough of all of them. So friendly, knowledgeable and professional, they always had our complete trust. On top of all this, their fees are reasonable, their photos and listing of the flat was very impressive and they were always on hand to manage our chain, even stepping up and calling all parties when solicitors were slow. Thank you so much Emma and your fantastic team! We will be recommending Paul Meakin to everyone we know, and have already recommended them to friends who had a similar positive experience.

October 17, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your kind word and review George and Jess, it’s been an absolute pleasure to work for you.

Rated 5 out of 5 stars

Superhero Aimee

Aimee was proactive, helpful and understanding of my situation.
She made the whole process extremely easy. A true superhero.

July 8, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your valued business and review, Aimee will be delighted with your comments.

Rated 5 out of 5 stars

Outstanding!

All of the team at Paul Meakin Selsdon have been amazing throughout my sale. The service from start to finish was outstanding. Thank you to Sam and Gill especially.

September 30, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your review and valued business.

Rated 5 out of 5 stars

I bought my property in New Addington…

I bought my property in New Addington through Paul Meakin and as a first time buyer, the whole process was difficult at beginning. But the supports and professional advices that I received from the team in the Addington branch made it easy for me as things were progressing. The whole team were fantastic and very helpful especially Amy Hedgecox who I first met while I was viewing properties in different areas. Also, Natalie Chapman was amazing, she replied to my emails promptly and answered all my questions. Though, there were so many other staff that assisted me during the processing but I only remembered Amy and Natalie. Thanks to you all

September 16, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your review and comments Amy and Natalie will be delighted with your feedback.

Rated 4 out of 5 stars

Lettings at Paul Meakin

Paul Meakin managed the letting of our house efficiently and courteously. Allison Banks replied quickly to emails, liaised with the tenants and managed remedial work that needed to be carried out.

October 15, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your valued business and review.

Rated 3 out of 5 stars

I had the pleasure of dealing with Emma…

I had the pleasure of dealing with Emma and Adam at the start of the house selling process and found them engaging, professional and kept me in the loop at every stage, even if there was nothing concrete to report, they kept me abreast at all times, and then unfortunately that is where the positive experience ended. Although it was an unexpected lengthy process, I found the communication poor and I was not kept informed at all stages.

July 1, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for taking the time to review the service you received. We are sorry you felt communication broke down during your transaction, I can see your sale completed over a month ago and we were unaware you were not happy with our communication. From your file notes I can see that there where a number of contributing factors within the chain out of anyone's control that effected the delayed timeline, we also appreciate that in separations when selling the family home it can become stressful, especially if you do not live there whilst you have to wait for everyone to be ready. Thank you for your valued business and best wishes for the future.

Rated 5 out of 5 stars

Positivity in abundance

We cannot thank Paul Meakin estate agents enough for everything they done with the sale of our house.
The staff’s constant abundance of positivity and motivation when at times we felt like giving up was absolutely invaluable.
A special thank you to Amelia who was absolutely fantastic is a real asset to the establishment. She always kept us updated on everything, was always so engaging and never gave up on our “quirky” house.
Also a special thank you to Emma Meakin who continually helped us throughout the selling journey, from the very start to the finish. And to Natalie Chapman and Michelle Roberts who saw us over the finishing line! :-)
We would certainly recommend Paul Meakin estate agents to EVERYONE!!!!

September 7, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your valued business and comments the team will be delighted with your feedback.

Rated 4 out of 5 stars

Overall a very good experience the…

Overall a very good experience the girls in the office were very helpful and on the ball doing a lot of the chasing for me of the solicitor and the buyers

August 31, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your valued business.

Rated 5 out of 5 stars

Absolutely brilliant from the whole…

Absolutely brilliant from the whole team throughout.
So many hoops involved in this transaction but we got there in the end and would highly recommend the service ls provided.

Thanks again everyone

Dean

August 15, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your valued custom and review the team will be delighted with your comments.

Rated 5 out of 5 stars

Big thank you to the Selsdon branch of…

Big thank you to the Selsdon branch of Paul Meakin, to Sam and the team for our new home! Great experience, honest, clear, assisting this any issues you may have during the transaction. Would recommend!

August 19, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your review and valued business, the team will be delighted with your comments.

Rated 5 out of 5 stars

Amelia is one of the best estate agents…

Amelia is one of the best estate agents we have ever come across, and we are on our third home! She was incredibly friendly, knowledgable and accommodating. My wife was delayed due to feeling unwell, so it was lovely that it was no bother for her to give us extra time for the viewing.

August 4, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your review, Amelia will be delighted with your comments, customer care and service is what she genuinely prides herself on.

Rated 4 out of 5 stars

Very responsive

Very responsive , excellent advice

August 4, 2022
Unprompted review
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Reply from Paul Meakin Estate Agent

Thank you for your review and valued buisness

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