Amazing service. Ordered a bike on the Saturday before bank holiday Monday. Changed my mind on colour and emailed them but genuinely expected drama. But no, they emailed first thing on Tuesday... See more
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Review summary
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I visited the store whilst on holiday nearby. Staff were very friendly and knowledgeable and agreed the bike I had seen online would be ideal for the intended use. I ordered the bike online, after... See more
Nothing is too much trouble for these guys. When you walk in the shop with a “my bike feels off” and it’s four minutes before they close but they still fix it to ensure your rides are safe and sound.... See more
First time using Pauls Cycles, A good selection of bikes many priced lower than competitors. The web site and ordering is easy and the bike arrived within two days, unfortunatly pedals had not been d... See more
Company details
About Pauls Cycles
Written by the company
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Fast, Reliable Delivery
Built, Prepared, Checked and Repacked. Your part-assembled bike will be delivered to you within 1-2 days of despatch for Mainland UK. Free Delivery on Bikes over £3,000.
Free Click & Collect
From our store in Dereham, Norfolk on all bikes and accessories. Ready to ride with bikes fully assembled before collection.
No Nonsense, Expert Advice
Buying a bike online is difficult. We've been in the bike business since 1983 and promise the same online support as our instore experience. Get advice from our team of expert (and cycling obsessed!) advisors.
Cycle to Work Scheme
Make savings of up to 42% with salary sacrifice. We support most cycle to work schemes with a straight forward online process.
Flexible Payment Options
We offer finance options from as little as no deposit and 0% interest up to 18 months on some models. Alternatively, spread the cost or Pay Later with Klarna.
Shop Mountain Bikes
Shop Road Bikes
Shop Electric Bikes
Shop Hybrid Bikes
Contact info
Unit A, 13 Yaxham Road, NR19 1HB, Dereham, United Kingdom
- 01362 690953
- info@paulscycles.co.uk
- paulscycles.co.uk
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 1 week
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Really great experience with Paul's…
Really great experience with Paul's Cycles kept me updated and prompt responses, bike delivery within a week of order whats not to like??!
July 9, 2026
Good deal on bike
Good deal on bike. Cheapest around
Fast delivery
Fantastic comunication
Had to phone few times when assembling bike. Very helpfull and polite on phone. I ordered wrong bike. Not a problem when phoned to cancell
Great company.
July 8, 2026
Excellent quality and price 👌 the…
Excellent quality and price 👌 the service is great thanks
July 8, 2026
Second time using paul cycles couldnt…
Second time using paul cycles couldnt thank them enought! Will definitely be using them again.
July 7, 2026
Easy experience to buy the bike
Easy experience to buy the bike. There was a slight issue with the order where I had some bits missing but this was corrected the very next day. I’m very impressed
July 7, 2026
Great service
July 7, 2026
Five stars aren't enough
Five stars aren't enough! Buying my Rocky Mountain Slayer from this shop was an absolute pleasure. The team was knowledgeable, responsive, professional and genuinely helpful throughout. They answered every question quickly and kept me updated all the way. They also seemed to understand that waiting for a new Slayer is a recognised medical condition—it temporarily transforms responsible adults into overexcited kids who refresh their emails and stare out of the window every time a delivery van drives past! 😄 Outstanding service and a shop I would recommend without hesitation.
June 24, 2026
Fast delivery and sorted out a problem…
Fast delivery and sorted out a problem quickly and satisfactorily. Will use again.
June 22, 2026
Amazing customer service
Amazing customer service. When first ordered was going to be a few days, ended up arriving within 24hrs. I messed up the setup a little bit it seems but after calling and talking to Ben he managed to explain to me how i had messed up without making me feel like a complete idiot, and then received a message from Liam explaining they were going to send a replacement part to solve my issue even though they really had no obligation to do so. Couldnt reccomend enough. Very happy with both the purchase and the service
July 6, 2026
Very quick process from purchase to…
Very quick process from purchase to delivery. Best price for the cube bike by far compared to other online companies. Lovely personalised thank you note in the box 🤩
July 6, 2026
Great price and very quick delivery
Great price and very quick delivery. Bike arrived well packaged and assembled. Thanks
July 3, 2026
You won't be disappointed.
Excellent service, great price, bike arrived well packaged, and fast delivery. Definitely would buy from again.
July 5, 2026
Excellent service and fast delivery
Excellent service and fast delivery, top place to buy from 👍🏻
July 5, 2026
Great experience
Great communication from the team, gladly assisted me promptly in the query I had regarding my purchase, and were very accommodating in shipping my order at a date that suited me better.
bike was well packaged and arrived with no issues whatsoever.
June 16, 2026
Ordered a bike online delivery was…
Ordered a bike online delivery was informed tracked and arrived in a secure box, some assembly required, overall very happy
July 2, 2026
Very happy experience easy website…
Very happy experience easy website ordered exactly what I wanted no hassle brilliant price definitely use again
July 2, 2026
fantastic compay and all the staff were…
fantastic compay and all the staff were very helpful
March 25, 2026
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