Wheelbase Reviews 2,612

Very disappointed with rudeness of staff on the day after our Brompton bicycle had a new gear cable fitted plus other work to the cost of £254 on it’s first ride out after 5 miles the ‘hub gear cable pulley anchorage’ broke leaving me uphill in top gear. The response we received was unhelpful and condescending both on the phone when I was with a very helpful member of staff in Windermere bike shop (Total Adventure Bike Hire) who diagnosed the problem and got me back in a low gear and when my partner then did another journey to Staveley with the bike to be told it was not broken when it left the bike shop. However the mechanic was apologetic. In no way did the manager nor company make us feel valued as customers and we regret spending any money with them.

I wanted to order a bike with different handlebar width to the original, sent email and followed with phone call. The Man on the phone was extremely helpful in setting up finance and everything needed for the bike and new handlebar fitting. Bike looks amazing and delivery was prompt.

Yet again Ben and the team in Ilkley really helped me out with my bike (rear mech setup).

I like that not only is my bike running so much smoother but that they also take the time to explain what was wrong, how that effected my cycling and also what they did to fix it

I do my own servicing but it goes to show that it's still always worth taking into a professional from time to time to make sure it's all good

Good Local Bike Shop experience!! Thanks again

My first time using wheelbase and won’t be the last. After the chain snapped on my bike and was unable to get it looked at elsewhere. I tried my luck when passing by. The member off staff that assisted me was brilliant. Came out looked at the bike and said he could do it straight away for me. ( usually would need an appointment, I got lucky it was towards the end of the day ) within 15 minutes the job was completed. Thanks again much appreciated.

Brilliant service today in your Staveley store - Arthur was super helpful, answered all our questions well and is a credit to your store! Thank you

This is my second review for wheelbase ..I need to highlight 2 things here..1 I needed a replacement wheel as my car was smashed into by a hit and run clown..so I phoned the contact number for "paul" at wheelbase 4 times in the space of 2 weeks his response each time was I'll get back to you which he never did..probably couldn't be bothered??? Thats really poor customer service...however I phoned direct to wheelbase and spoke to damian and ordered a new wheel and tyre in the space of roughly 5 mins...so management ought to know ..why is Paul still working for you??.🤔. im thoroughly disappointed. Hats off to damian 😇

I recently purchased a Trek Domane from Wheelbase and couldn't be happier with the service. Even though the bike was out of stock for about 10 days, the team was fantastic at keeping me updated with clear timelines and delivery tracking.

I also ordered helmets and requested they be sent ahead of the bike so I could start using them—Wheelbase handled this perfectly and sent them out separately as asked. When the bike arrived, it was exceptionally well-packaged with very clear assembly instructions. A smooth, professional experience from start to finish!

Excellent service, perfect product and exactly what I was looking for
Thank you

Quickly delivered, everything perfect with the bike

Great price and quick delivery 👌

Excellent service and very good communication,very fast delivery

Good communication... delivered on time

Great experience from start to finish. I had done some research before deciding Wheelbase was my best option. The advice and information received was extremely helpful and reassuring. The ordering process is very straightforward and delivered within a couple of days. They look great on the car and I'm very pleased with my purchase and the fantastic service provided by Wheelbase. Thank you everyone.

Kevin Fowler

Put my bike in for their Red service at Ilkley shop which is £129 . Left bike with them but then didn’t hear anything for a week so had to call them was then told it shouldn’t be long . Got a call 25 mins later saying it was ready to pick up which I thought was too quick for the comprehensive Red service . Got the bike home to check it over and nothing had been done to the bike . Total rip off and I think they thought they could just take advantage of me. No proper service was done not sure they realised I’m an experienced cyclist who cannot be conned , do not use this company

Didn’t have the best experience, ordered my wheels, they took a lot longer than expected/ advertised to come. There was an issue with one of the tires which I was informed of last minute, so ended up waiting just over 3 weeks, the customer service I received was okay, pretty polite but was a little misleading. My alloys arrived in three different deliveries, so had 3 different delivery times, one missing a dust-cap and none of them being balanced correctly, so Iv had to get that done myself. After spending nearly £1400 not really the all round service I had expected. Would I buy from here again, No. I have bought from alloys from LK performance before ,much better service, faster delivery.

Ordered a new set of wheels as I needed pen urgently due to a cracked wheel. No mention of them not being in stock when the money was taken only to tell me it’s gonna be a week ……. Then 4 days later they tell me it’s going to be roughly another week. Spoke to a girl whose attitude was just to ask if I wanted to cancel with no real effort to resolve the situation. I have bought a few sets of wheels from these over the years but this will be the last time. If they had specified before taking my order the timescale I would not of ordered ! Not the cheapest and also the delivery is shocking. Shop around is my advice

Needed to exchange the product I'd bought as it was too small, the whole process was easy and swiftly handled.

Great service, very prompt delivery

From the moment we walked through the door the staff made us feel very welcome. Fabulous shop, it’s huge and such a variety of bikes. There’s something for everyone.
We bought a Brompton folding bicycle at a very competitive price. My husband had a test ride round the car park. We were not rushed in making a decision. The lovely young man explained all about the Brompton and made sure my husband knew how to fold and unfold it.
We were amazed at the size of the shop, think B and Q size with both bikes and accessories ie clothing and bike parts.
Buying online is ok but buying in person makes it feel far more special and you get to see all sorts of bikes to choose from.
Parking is charged but if you pop into Wilf’s cafe while you are there for coffee or food, they reimburse you £3 towards parking. There’s also a nice riverside walk from the site.
Thank you to the young man at Wheelbase for being so helpful.