Wheelbase - Lake District Reviews 232

great product, great price and fast delivery thanks.

A disappointing experience with my purchase of an electric C-Line Brompton. PDI checks weren't really checked in 2 cases - one quite important, the other, less so. I sorted these myself. Wrong battery charger sent out (twice) but warranty manager got the right one plus the correct instruction manual sent out quickly. So that was a better experience and raised the score from one star to three. But I'm not inclined to buy my Brompton G Line Electric from Wheelbase I'm sorry to say.

They did a fantastic job servicing my brakes the day before the Fred Whitton challenge this year. Much appreciated! and a nice store too. I also bought some wheels from them last year and delivery and service was again excellent. Highly recommended!

Highly recommended, ordered a bike to collect in store , the team worked around my schedule to have it ready earlier at my request , at collection the staff couldn’t have been more helpful, even spent a good hour showing me around the bike and personalising the setup for me. Fantastic experience.

Very disappointed with rudeness of staff on the day after our Brompton bicycle had a new gear cable fitted plus other work to the cost of £254 on it’s first ride out after 5 miles the ‘hub gear cable pulley anchorage’ broke leaving me uphill in top gear. The response we received was unhelpful and condescending both on the phone when I was with a very helpful member of staff in Windermere bike shop (Total Adventure Bike Hire) who diagnosed the problem and got me back in a low gear and when my partner then did another journey to Staveley with the bike to be told it was not broken when it left the bike shop. However the mechanic was apologetic. In no way did the manager nor company make us feel valued as customers and we regret spending any money with them.

I wanted to order a bike with different handlebar width to the original, sent email and followed with phone call. The Man on the phone was extremely helpful in setting up finance and everything needed for the bike and new handlebar fitting. Bike looks amazing and delivery was prompt.

Brilliant service today in your Staveley store - Arthur was super helpful, answered all our questions well and is a credit to your store! Thank you

Quickly delivered, everything perfect with the bike

Great price and quick delivery 👌

Needed to exchange the product I'd bought as it was too small, the whole process was easy and swiftly handled.

From the moment we walked through the door the staff made us feel very welcome. Fabulous shop, it’s huge and such a variety of bikes. There’s something for everyone.
We bought a Brompton folding bicycle at a very competitive price. My husband had a test ride round the car park. We were not rushed in making a decision. The lovely young man explained all about the Brompton and made sure my husband knew how to fold and unfold it.
We were amazed at the size of the shop, think B and Q size with both bikes and accessories ie clothing and bike parts.
Buying online is ok but buying in person makes it feel far more special and you get to see all sorts of bikes to choose from.
Parking is charged but if you pop into Wilf’s cafe while you are there for coffee or food, they reimburse you £3 towards parking. There’s also a nice riverside walk from the site.
Thank you to the young man at Wheelbase for being so helpful.

Super fast delivery and great communication

The very helpful and knowledgeable staff
Particularly George who was great
And the range of products you sell

Great deal with the current “trade in”offer. This resulted in a really good discount on a review winning, in demand bike.
I’d also like to say that I’ve never seen a bike so carefully packaged for delivery.
Carefully and expertly protected in foam and pipe insulation and boxed to arrive with me completely unscathed.

Top service!

Great helpful staff.

Fast delivery....

Good stock, competent staff, priced reasonable.

Bought a bike from Wheelbase on a cycle 2 work scheme and the process was a breeze. My request was dealt with by Oscar who kept me up to date in a friendly and cheerful way. Bike arrived a few days ago with a delay over the weekend but I could see that was with the delivery company not wheelbase. Would happily use again and recommend.

Hugely impressed with my experience with wheelbase. Customer service is up there with the best I have experienced. Morning was too much trouble and the bike I bought was expertly packaged and arrived quickly. In particular, George in the sales team was outstanding but the whole team are superb.

Just had my 1st dealings with Wheelbase and found them to be Great. Prompt replies to any questions ( thanks Oskar)
Really good price on my new bike and quick delivery.
1st class service and would recommend them.
I will definitely use them again in the future.
Thanks again.