Very pleased with Wheelbase.co.uk. Fast dispatch and bike exceptionally well prepared and secured. It was first time for me using this store and I'm very nicely surprised. Bike came super secured in t... See more
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What people talk about most
Based on these reviews
Great deal with the current “trade in”offer. This resulted in a really good discount on a review winning, in demand bike. I’d also like to say that I’ve never seen a bike so carefully packaged... See more
Excellent customer services (Arawn - Kendal Lake district). Very understanding and helpfull throughout the entire process of ordering the new bike via cyclesheme. The bike arrived very well packaged.... See more
A very easy to use website and the Cube lights I brought were competitively priced. Excellent customer service and support! I had a really helpful follow up call after placing my order to make sure I... See more
Company details
About Wheelbase
Written by the company
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareContact info
Mill Yard, LA8 9LR, Staveley, United Kingdom
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4.6
Excellent
3K reviews
Replied to 25% of negative reviews
Typically replies within 48 hours
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Simply Brilliant
Simply Brilliant. Had what I wanted, at a great price. Ordered and delivered within 24hrs. Excellent 👍
March 4, 2026
Amazingly fast service and a good deal…
Amazingly fast service and a good deal on the electric mini pump :)
March 4, 2026
C2W voucher accepted and friendly customer services
They were quick to respond to my question and was kind and informative throughout the ordering process. Great selection of wheels and a bonus that they accept C2W scheme vouchers!
March 3, 2026
Patronising service
This review relates to the workshop only, sales is fine.
We took a bike in for some work to be carried out, this was done promptly. When picked up the mechanic was very dismissive of our concerns and patronising in his manner. When asked for guidance he insinuated that the problem was us and not the bike.
We have been cyclist for many years, the problem was definitely the bike, but he wouldn't listen.
Have been put off returning after being a customer for many years.
February 23, 2026
Unprompted review
What pleasure to have a company
What pleasure to have a company that really looks after you both when ordering and after, communication was superb,excellent service nothing was to much trouble
February 23, 2026
Unprompted review
Fairly straightforward transaction…
Fairly straightforward transaction wheels and tyres ..stunning!!
February 22, 2026
Unprompted review
Great company to buy from
Great company to buy from, had some issues mainly with the courier company and they sorted out as quickly as possible. They done everything they could to make sure I was a happy customer. I would recommend.
February 12, 2026
Unprompted review
The very helpful and knowledgeable…
The very helpful and knowledgeable staff
Particularly George who was great
And the range of products you sell
February 5, 2026
Great service communication
Great service communication - bike arrived well packed and well protected within the box.
February 2, 2026
Great service and arrived very quickly.
February 2, 2026
Cycling jacket
The product is excellent but I had to go to the next size up to obtain a better fit.
January 30, 2026
Superb thank you
Superb thank you, bike delivered as expected. Bike nicely packaged and well protected, yet to ride and make sure all is well but everything looks spot on!
January 30, 2026
Great price and speedy delivery
January 30, 2026
Great customer service
I purchased a pair of expensive bib tights from them which developed a problem, the team at Wheelbase helped me resolve the issue with the manufacturer. Great customer service.
January 29, 2026
Unprompted review
Great deal with the current “trade…
Great deal with the current “trade in”offer. This resulted in a really good discount on a review winning, in demand bike.
I’d also like to say that I’ve never seen a bike so carefully packaged for delivery.
Carefully and expertly protected in foam and pipe insulation and boxed to arrive with me completely unscathed.
Top service!
January 7, 2026
Excellent service from the guys at WB
January 8, 2026
Great experince
Great experince. Really good support when we received the bike to help it match the Bikefit my wife had done. Really happy.
January 7, 2026
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