What a fantastic experience using this Company. We bought cube hard tail mountain bike for our grandson birthday. We requested if it could be delivered on a pacific day which was. Straight out the box... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Wheelbase
Written by the company
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Cervelo, Brompton, Santa Cruz, Scott, Orbea, Whyte and Yeti to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the Fred Whitton Challenge in May and 3 Valleys Challenge in June. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareContact info
Mill Yard, LA8 9LR, Staveley, United Kingdom
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
Great advice over the phone. Convenient delivery options. Best packing I've ever seen. Would recommend to a friend without hesitation.
Arrived quickly buy unfortunately thry…
Arrived quickly buy unfortunately thry were the wrong size so I returned them the next day.
The service was fast and efficient
The service was fast and efficient, and the overshoes were at an excellent price.
Amazing price, great communication and super fast delivery
Amazing price, great communication and super fast delivery.
Care & Attention
The bike came really well packaged which is great to see compared to another well known store I've used. The wheelbase bag is also a nice touch to store paperwork and other bits and bobs.
Thanks Wheelbase
Wheelbase are unique there is still…
Wheelbase are unique there is still someone at the end of the phone able to give advice and assistance,
While still offering the best products at unbelievable prices.
Great service from the online sales…
Great service from the online sales team and the team who prepared my bike for delivery. It was well put together and very securely packaged up for delivery.
Top job
Delivery date moved to one that better suited me. Bike came fully built no messing around with bars etc. As I have had with other suppliers
Received my order in under 24 hrs
Questions answered immediately online
Questions answered immediately online.
Purchased and posted arriving next day.
Amazing service.
Thank you.
Very quick dispatch and delivery
Very quick dispatch and delivery. Great customer experience.
Fast and good.
Great wheels at a great price
The purchase and delivery was a super easy and smooth process. The omnia clr45 carbon wheels were a great price and where delivered quickly and as described.
Free and fast shipping - great value!
Price was very competitive already however a discount coupon was provided with minimal fuss and then shipping was free - very rare these days. I will definitely order from them again. Shipping was also quick despite being no cost.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








