Pauls Cycles Reviews 

4,796
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 627 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, noting that orders arrive securely packaged, in perfect condition, and within just a few days of purchase. Buyers also frequently highlight the excellent overall value and competitive pricing of the products, alongside extremely helpful and knowledgeable staff members. However, some people mentioned that delivery communication was sometimes lacking, leaving consumers with little to no prior notice before packages arrived at their homes. Some reviewers also experienced minor issues such as occasional missing items or transit damages that required prompt replacements.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting exceptionally fast shipping times and... See more

Product

Reviewers mention positive feedback about product, highlighting great value, amazing prices, and high... See more

Service

Customers consistently note positive experiences with service, highlighting great communication and helpful... See more

Order

Clients share positive opinions on order, highlighting an easy online process, great prices, and... See more

Price

Reviewers highlight positive aspects of price, frequently mentioning competitive rates, fantastic deals, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service. Ordered a bike on the Saturday before bank holiday Monday. Changed my mind on colour and emailed them but genuinely expected drama. But no, they emailed first thing on Tuesday... See more

Rated 5 out of 5 stars

I visited the store whilst on holiday nearby. Staff were very friendly and knowledgeable and agreed the bike I had seen online would be ideal for the intended use. I ordered the bike online, after... See more

Rated 5 out of 5 stars

Nothing is too much trouble for these guys. When you walk in the shop with a “my bike feels off” and it’s four minutes before they close but they still fix it to ensure your rides are safe and sound.... See more

Rated 5 out of 5 stars

First time using Pauls Cycles, A good selection of bikes many priced lower than competitors. The web site and ordering is easy and the bike arrived within two days, unfortunatly pedals had not been d... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store
  4. Road Cycling

About Pauls Cycles

Written by the company

Fast, Reliable Delivery


Built, Prepared, Checked and Repacked. Your part-assembled bike will be delivered to you within 1-2 days of despatch for Mainland UK. Free Delivery on Bikes over £3,000.


Free Click & Collect


From our store in Dereham, Norfolk on all bikes and accessories. Ready to ride with bikes fully assembled before collection.


No Nonsense, Expert Advice


Buying a bike online is difficult. We've been in the bike business since 1983 and promise the same online support as our instore experience. Get advice from our team of expert (and cycling obsessed!) advisors.


Cycle to Work Scheme


Make savings of up to 42% with salary sacrifice. We support most cycle to work schemes with a straight forward online process.


Flexible Payment Options


We offer finance options from as little as no deposit and 0% interest up to 18 months on some models. Alternatively, spread the cost or Pay Later with Klarna.


Shop Mountain Bikes


Shop Road Bikes


Shop Electric Bikes


Shop Hybrid Bikes

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(4,796)

600 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have 3 e-bikes this is an upgrade I…

I have 3 e-bikes this is an upgrade I have a cannonball hard tail that is an awsume bike I got it last year new all round great bike also have a dual suspension raymon that I got as an entry level into duel suspension it’s heavy26 k this one e is 16 k a lot lighter also the electric gearing works real good so far the bike looks assume it might take me a few rides before I can give my opinion had it out today it felt like the power was waving at time don’t know if was me getting used to the bike or the torque is not as powerful as I he Raymon which has loads of torque I’m heading over to Glencoe tomorrow to give it a good run will update me n how it runs over the next few week as I’m heading up to Ullapool & Lairg in the Scottish highlands that should give be me a better idea how good this bike is saying that I he bike specs r Amazon g colour is assume tire run & grip real good al in all looks like a steal.

June 16, 2026
Rated 5 out of 5 stars

Impressed

First time using Pauls Cycles,
A good selection of bikes many priced lower than competitors. The web site and ordering is easy and the bike arrived within two days, unfortunatly pedals had not been dispatched but a call to Pauls, where I spoke to a helpfull person in sales, soon resolved the issue and a new set were delivered in less than 48 hrs, I am very pleased with the bike and thier service and would recommend Pauls Cycles

June 14, 2026
Rated 5 out of 5 stars

My Purchase of a new Bike was shipped…

My Purchase of a new Bike was shipped straight away and i received my new bike the day after ordering which was 7 days earlier than originally expected.
Bike was well packaged and in perfect condition.
Great experience and i would certainly buy from them again.

June 9, 2026
Rated 3 out of 5 stars

No problems with the actual bike or…

No problems with the actual bike or service from Paul's cycles. But the delivery was awful the delivery driver left the bike in my back garden which could of easily been stolen. And also left My back gate open which led to my dog escaping out of My garden.

June 7, 2026
Rated 5 out of 5 stars

Excellent service

Made an online purchase which was easy to navigate and straight forward. Was expecfing my products to be shipped the next day but was shipped same day and got to me a day earlier than i thought. Good stock of parts i needed too. Excellent service and will be back in future. Keep up the good work. Happy and satisfied customer thank you.

June 9, 2026
Rated 5 out of 5 stars

Competitive pricing and very efficient

I have purchased several bikes from Paul's Cycles in the past. Bargain prices and an efficient online store. Recently chose a BMC mountain bike at a great price. Opted to collect the bike at their Dereham store and as usual they are very organised, friendly, helpful and informative.

June 5, 2026
Rated 5 out of 5 stars

Great delivery

Great delivery. It turned up days earlier than I thought it would. I was working when he arrived but fair play to the driver hauling it up 2 flights of stairs without damaging it. Bike was perfect no issues and everything seems to be working fine

June 5, 2026
Rated 5 out of 5 stars

I had a good experience with Pauls…

I had a good experience with Pauls Cycles. I purchased this Raymon Trailray 170 ebike and I'm loving it! It took 7 days, but it was worth it. The customer service is excellent, I got answer to all my questions. Bike was nicely assembled, well packaged and safely delivered. I can only recommend Pauls Cycles to anyone who is looking forward to buy a bike from a reliable place.

June 10, 2026
Unprompted review
Rated 4 out of 5 stars

The bike is amazing

The bike is amazing, I love it!!!
But, you informed me it was going to arrive on either 22nd or 23rd June, it arrived 9th June, lucky I was in to receive it, so that's why I've only given you 4*.

June 4, 2026
Rated 5 out of 5 stars

Great experience

Great experience, very straight forward and very happy with my new bike. Only minor gripe is the instructions for the sigma bike computer but I’m sure I’ll get used to it

June 1, 2026

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