Very accommodating buisness when I asked to change the coat as I had ordered the wrong size. Good communication and generous in trusting that I would send the coat back as he sent the new one out to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First time I’ve used this company. Had difficulty in finding a collar to fit my new rescue but found these strong cotton collars which are adjustable, far easier than normal collars. Cotten too, whi... See more
Company replied
Great coat, waterproof, stylish nice tartan lining. However the hole for the lead from the harness to go through, is too near the neck fir my dogs particular harness. Love the coat otherwise so have... See more
Company replied
I received my harnesses today and I can not put into words how impressed I am with them I have never been able to find a harness that fits either of my dogs perfectly and these harnesses did exactly t... See more
Company replied
Company details
Written by the company
At Pawfecthome, we're passionate about providing top-quality dog products that keep tails wagging! 🐾 From durable toys to comfy beds and tasty treats, we offer everything your furry friend needs. Shop with confidence, knowing we’re committed to great value, fast delivery, and pawsome customer service. 💖
Contact info
Glebe Farm, CW12 4RQ, CONGLETON, United Kingdom
- 01260 769864
- support@pawfecthome.co.uk
- pawfecthome.co.uk
4.7
Excellent
53 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt arrival
Prompt arrival. I ordered wrong size and company quickly organised an exchange.
December 4, 2023
Reply from Pawfecthome
Thank you for taking the time to write a review, we value this feedback as we build a trusted dog brand in the UK putting quality and service first
Good company
Good product, good delivery service. The coats seem to be a good quality and a great fit.
There was a hiccup with trying to track the parcel and the automatic email insisted I downloaded an app to use to track it which apparently is not needed at all this the 4 stars not 5.
The customer service via email that I contacted directly I couldn't fault.
November 26, 2023
Reply from Pawfecthome
Thank you for taking the time to write a review, we value this feedback and based on this we did remove the app tracker to remove confusion we also have now offered extra choices on shipping to allow customers to select what is best for them, we value customer feedback to enable us to make this changes and improve the service.
Dealt with enquiry quickly
Dealt with enquiry quickly, item arrived promptly and good quality
November 22, 2023
Reply from Pawfecthome
Thank you for taking the time to write a review, we value this feedback as we build a trusted dog brand in the UK putting quality and service first.
Great dog coats
Great dog coats. Very well made and look good too. Excellent customer service. Highly recommended. Great company to do business with
November 25, 2023
Unprompted review
Reply from Pawfecthome
Thank you for taking the time to write a review, we value this feedback as we build a trusted dog brand in the UK putting quality and service first
Dogs are really happy
November 13, 2023
Reply from Pawfecthome
Thank you for taking the time to write a review, we value this feedback as we build a trusted dog brand in the UK putting quality and service first. if your dogs are happy we are happy.
Reply from Pawfecthome
Thank you for taking the time to write a review, we value this feedback as we build a trusted dog brand in the UK putting quality and service first and we hope your furry friend is happy in his new coat
Reply from Pawfecthome
Thank you for taking the time to write a review, we value this feedback as we build a trusted dog brand in the UK putting quality and service first
Beautiful coat for my dog fits perfectly
October 30, 2023
Reply from Pawfecthome
Thank you for your 5 star review and being a great customer we appreciate the time taken to leave a review and that you are satisfied with our customer service. we hope to see you again online at pawfecthome again in the future.
Absolutely brilliant customer service…
Absolutely brilliant customer service and goods.
Will definitely use them again.
October 5, 2023
Reply from Pawfecthome
Thank you for your 5 star review and being a great customer we appreciate the time taken to leave a review and that you are satisfied with our customer service. we hope to see you again online at pawfecthome again in the future.
Was sooo impressed with my dogs…
Was sooo impressed with my dogs harnesses that I ordered the matching collars and they are just as lovely, can’t wait to order the leads so I have the whole matching set!
October 4, 2023
Reply from Pawfecthome
Thank you for your 5 star review and being a great customer we appreciate the time taken to leave a review and that you are satisfied with our customer service. we hope to see you again online at pawfecthome again in the future.
Perfect!!!
I received my harnesses today and I can not put into words how impressed I am with them I have never been able to find a harness that fits either of my dogs perfectly and these harnesses did exactly that! The colours are beautiful and the customer service is unmatched, I have even ordered the collars to match today and I can’t wait for them to arrive! Will DEFINITELY be ordering again
October 6, 2023
Unprompted review
Reply from Pawfecthome
Thank you for your 5 star review and being a great customer we appreciate the time taken to leave a review and that you are satisfied with our customer service. we hope to see you again online at pawfecthome again in the future.
Highly recommend!
Needed to exchange an item due to sizing and received a reply within the hour - really helpful and super fast delivery! Would highly recommend to anyone.
September 25, 2023
Reply from Pawfecthome
Thank you for your 5 star review and being a great customer we appreciate the time taken to leave a review and that you are satisfied with our customer service. we hope to see you again online at pawfecthome again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.