PAWNIX Reviews 253

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often describing it as excellent and a game-changer for their pets. Many people appreciate the quality materials and craftsmanship, noting that the product effectively calms their dogs in noisy environments like during fireworks or in busy places. The company's customer service is also frequently praised for being accommodating and helpful, especially when it comes to finding the right fit for uniquely shaped dog heads. However, some customers experienced issues with sizing, finding that standard sizes didn't always fit their dogs perfectly. A few people also felt that the noise-cancelling wasn't as effective as they had hoped for specific loud noises, and in some cases, the product didn't stay on their dog's head as securely as desired.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise its effectiveness in calming... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the product's effectiveness, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent product, quality materials, exceptional craftsmanship. Pawnix was very accommodating, and build a custom headset for my pup. I read some reviews about bad customer service, I didn’t find t... See more

Rated 5 out of 5 stars

Pawnix had a product that my dog did not mind wearing to eliminate turnpike traffic outside. The sizing was an issue and they sent me two different sizes to determine which one fit best. Sadly, my do... See more

Rated 5 out of 5 stars

We ordered two headsets for our Vizslas. Unfortunately, medium was too small and large was too big. No worries….we returned our originals, and they made two custom sized for my dogs! Now that’s... See more

Rated 5 out of 5 stars

My dog struggles with over-stimulation from sound outside the home (vehicles on our street, neighbors' gardeners, etc). She also doesn't naturally rest or sleep deeply when there are stimuli happening... See more



Contact info

4.2

Great

TrustScore 4 out of 5

253 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

So I purchased the noise canceling…

So I purchased the noise canceling headphones because my five-year-old Shih Tzu is high anxiety during thunderstorms and also went traveling in car. I thought the noise canceling headphones would help from the loud storms we get in Florida and also from the noise in the car from the roads. We had the opportunity to try it several times in the last few weeks, we took an eight hour trip in the car and the headphones did not help any of her anxiety. During that time, we also experienced some severe thunderstorms here in Florida and again using the headphones did not help with her anxiety. I did have a difficult time keeping them on her head because they kept slipping off. My Shih Tzu didn’t mind having them on since I slowly got her used to them, and I finally was able to find a way to tighten the chords enough so that the headphones didn’t slip.
Even though I haven’t had the headphones but a few weeks, I do know that they are not helping relieve her anxiety. I will be looking to return them.

March 7, 2025
Rated 1 out of 5 stars

Unresponsive Customer Service

I sent photos of the incorrect fit on my dog and requested a refund in a separate email and received no response for weeks. Their phone number online for customer service is a disconnected line.

December 16, 2024
PAWNIX logo

Reply from PAWNIX

Hi, We have emailed again. Please let us know if you didn't receive that one as well. Thanks you for alerting us to an issue with the phone line. We will dig into this. Woof - Kirsten and Emma

Rated 5 out of 5 stars

Dog slept trough New Year's Eve

I bought my dog a pair of headphones in size L after asking by email (after measuring, we were in the M and L range) and was immediately told that if they didn't fit, we could exchange the size free of charge. Shipping to Germany was quick and easy. After a few days of testing, we had to come back to them as the headphones slipped off my dog's head very easily. With new exact measurements, we were sent a pair of headphones in M customized which now fit well. Only when he shakes himself do the headphones sometimes slip (but it's not so easy to pull them tight with all my dog's fur as he´s a very fluffy boy). Thanks to PAWNIX, my dog slept through New Year's Eve completely, so we are more than satisfied.

January 7, 2025
Rated 5 out of 5 stars

Thanks for making the New Year a little…

Thanks for making the New Year a little better. I can't say my dog loves the headphones. She takes them off if I'm not giving her snacks or have my hands on telling her to leave them on. But as we sat in the closet for new years with the fireworks going on, I was able to keep them on her and gave her some anxiety meds and she feel asleep with them on. Great to help her and glad I didn't have to music while I'm trying to sleep.

December 12, 2024
Rated 3 out of 5 stars

The product was good but for my dog

The product was good but for my dog, noise, such as a loud bang or thud, makes him very anxious so unless she wears it all the time, it doesn’t work for her. She is too agitated to be able to wear them or get them on her.

November 21, 2024
Rated 5 out of 5 stars

So far, so good!

We won’t know for certain until New Year’s Eve, but my dog doesn’t seem to mind wearing the headset … so far, so good!!

Dana and Mochi

November 18, 2024
Rated 5 out of 5 stars

Pawnix are a very clever idea,they are…

Pawnix are a very clever idea,they are literally life saving for my baby doggie who is absolutely petrified beyond words of fireworks an anything loud,it's taken time for her to get use to them, but she will learn to love them,the quality is top notch,smooth an so soft an cushioned,lovely material,the craft an design is genuis Thank you for caring then sharing this Amazing creation For my baby woof woof x

October 25, 2024
Rated 5 out of 5 stars

Amazing product and company

This company care about my puppy as much as I do! They went above and beyond to create the best fit and comfort for him. I cannot thank Pawnix enough for restoring peace in my dog’s life.

August 25, 2024
Rated 5 out of 5 stars

The Pawnix Team=Great Customer Service!!

The Pawnix Team made a new headset for my little Pom when the first one was too small-no hassle, no charge. AND, when the electronics had an issue, they immediately sent a new electronics set! Again, no hassle, no charge! I still need to talk with them to help me figure out a couple of things, but I have no doubt they will be right there to help!!

August 21, 2024
Rated 5 out of 5 stars

Worked well for my greyhound

These noise cancelling headphones really helped my greyhound. She is terrified of thunder and storms, and these helped her to calm down with loud noise, and stop shaking like a leaf.

July 28, 2024
Rated 5 out of 5 stars

Great customer service

Great customer service. The standard size did not fit my dogs head so Pawnix took my measurements and made a custom size at no additional cost to me. They are sometimes slow to respond to questions but be patient they will get back to you.

July 18, 2024
Rated 5 out of 5 stars

Worth every penny!

Our seven year old dog always had a rough time with fireworks and thunderstorms. Our neighbors set off fireworks pretty much year round with the peak coming around the Fourth of July. This year we finally decided to look into some headphones and after some searching and debating bit the bullet and chose the Pawnix. Game changer! We got to test them out on the fourth and my dog was asleep within minutes of having them on! It sounded like a battleground outside and she was blissfully unaware. She loves them and we love the peace it gives her!!

Be sure to read the instructions to get your dog used to the headphones. Ours didn’t need much training but when they’re already in a heightened state want to give them something familiar not introducing something new. I use the default white noise settings on my iPad (so I can silence the notifications) and use just the white noise and she seems to love it. You have to turn the hearing accessibility on first to access the various sounds.

I wish I had these years ago!

June 22, 2024
Rated 5 out of 5 stars

Game changing product!

These headphones have been a game changer! I've used them for thunderstorms and fireworks, and my dog is asleep within minutes of putting them on. He's a tolerant dog, so it didn't take much acclimating before putting them into use. Best money I've spent in a long time!

June 26, 2024
Rated 5 out of 5 stars

I have a very noise sensitive vizsla

I have a very noise sensitive vizsla. Approaching this July 4, I was at my wits end to find something to soothe her. I was skeptical about Pawnix, but I wear noise canceling earphones. After following their training tips, my girl wears the Pawnix through the night. The fireworks did not bother her at all this year. I stream meditation music. She happily wears them anytime there are loud noises outside. I should mention that I live in a heavy fireworks, and blue angel area of San Francisco, California. Absolutely great product. Highly recommend getting it for your dog if they have problems with noise. Thank you

July 4, 2024

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