PAWNIX Reviews 253

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often describing it as excellent and a game-changer for their pets. Many people appreciate the quality materials and craftsmanship, noting that the product effectively calms their dogs in noisy environments like during fireworks or in busy places. The company's customer service is also frequently praised for being accommodating and helpful, especially when it comes to finding the right fit for uniquely shaped dog heads. However, some customers experienced issues with sizing, finding that standard sizes didn't always fit their dogs perfectly. A few people also felt that the noise-cancelling wasn't as effective as they had hoped for specific loud noises, and in some cases, the product didn't stay on their dog's head as securely as desired.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise its effectiveness in calming... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the product's effectiveness, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent product, quality materials, exceptional craftsmanship. Pawnix was very accommodating, and build a custom headset for my pup. I read some reviews about bad customer service, I didn’t find t... See more

Rated 5 out of 5 stars

Pawnix had a product that my dog did not mind wearing to eliminate turnpike traffic outside. The sizing was an issue and they sent me two different sizes to determine which one fit best. Sadly, my do... See more

Rated 5 out of 5 stars

We ordered two headsets for our Vizslas. Unfortunately, medium was too small and large was too big. No worries….we returned our originals, and they made two custom sized for my dogs! Now that’s... See more

Rated 5 out of 5 stars

My dog struggles with over-stimulation from sound outside the home (vehicles on our street, neighbors' gardeners, etc). She also doesn't naturally rest or sleep deeply when there are stimuli happening... See more



Contact info

4.2

Great

TrustScore 4 out of 5

253 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Customer Service

Using the sizing guide for Pawnix, they still didn't quite fit, but the company worked with us to get the best possible fit for Sugar just in time for the 4th of July! The customer service and product quality are great!

June 25, 2024
Rated 1 out of 5 stars

Useless

These noise cancelling headphones did not help my dog at all on the 4th of July. He suffered and it was too late to get a hotel room so he just had to endure.

We practiced with them for several days, they were fitted correctly, powered on, connected to Bluetooth with the recommended playlist playing. Useless! I'll be returning them and returning to our regular routine of staying in a hotel near the airport with windows that reduce noise in general. Very sad for my dog and feel horrible he had to go though last night's experience.

June 17, 2024
Rated 5 out of 5 stars

The ultimate solution

After years of trying every solution on the market, our greyhound finally had relief from audible doggie torture. Quick response time about sizing, beautiful packaging, and a product that works! The fit isn’t perfect for a greyhound’s head shape but most products in general fall into that category. Thank you so much! Wish this was available 8 years ago!

June 19, 2024
Rated 5 out of 5 stars

Willa has noise canceling headphones…

Willa has noise canceling headphones because of my electric car and its n high pitched noises. I was afraid (she goes to work with me daily) that it would compromise her hearing, so…. She’s listening to Vivaldi while fire works are going on!! Thank you Pawnix!

June 20, 2024
Rated 5 out of 5 stars

First peaceful 4th

My dog Chester is 7 years old and since about age 2, he’s struggled with sound sensitivity. Even SOFT electronic sounds (like text notifications) scare him. Fireworks? Full on terror!!!!!! Shaking, barking, cowering : all enough to break a dog owner’s heart.
I heard about the pawnix this year in June and I thought I’d give it a shot. It’s not cheap so I gave it a lot of thought but ultimately, I thought if there’s even a 10% chance this product will help then I have to try it.
Last night was the 3rd. People were already shooting them off. But with his pawnix on, Chester literally SLEPT through it. Snored actually. I couldn’t believe it!!!!!!!!!!! This product, if you follow the instructions to acclimate your dog, is POWERFUL.

June 19, 2024
Rated 3 out of 5 stars

My dogs headphones don't stay on

My dogs headphones don't stay on. I called the company. Instead of a call back I got a very generic email response. Their email did not help me get headphones to stay. So poor customer service.
I will need to hold them in place to use them. When I did get the headphones to stay, they did help my dog.

July 3, 2024
Rated 1 out of 5 stars

Company was very supportive and helpful…

Company was very supportive and helpful but the headphones don't work for my greyhound. Pro ably because of his head shape. I've had them too long to return them. Not their fault. They just didn't block the noise for him.

May 20, 2024
Rated 5 out of 5 stars

My fur baby is terrified of thunder &…

My fur baby is terrified of thunder & fireworks. I’d bunker down with her in my closet, play soothing music, strap her in a thunder shirt, and rub lavender oil on her back. Even tried calming gummies. Nothing seemed to help. My fur baby would shake severely. It just broke my heart.
I ordered the Pawnix Noise Cancelling Headphones as a last resort. We tried it on at the first sign of a storm. It put her right to sleep. No shakes. No shivers. Worth every penny! Thank you and God bless you for caring enough to create this product for all of us. 💕💕

May 29, 2024
Rated 4 out of 5 stars

Good so far

Will know more around Independence Day for sure. The only thing I find challenging about the devise is getting my pups floppy ears through the holes. I’m certain with practice I’ll get good at it. I would have loved to get it in black in my pups size, but the main thing is my pups comfort rather that pup fashion.

May 28, 2024
Rated 5 out of 5 stars

Gives my puppy some peace.

I like the device. The only thing that could be improved is I feel the charging port hole could be made a little nicer. My dog has severe phobia about going outside or hearing children play. With the helmet on she quickly relaxes and falls asleep. I feel that this gives her some peace and for that i am eternally grateful. Thanks Pawnix

May 17, 2024
Rated 5 out of 5 stars

Love love love Pawnix

Love love love Kirsten, Emily, and the incredible amount of thoughtfulness and care she invests in her products. A one of a kind product designed to help our furry angels is one thing, but her commitment to seeing that help through and making sure the product works to help us awhile other level. I recommend Pawnix to anyone and everyone who has an anxious/fearful pup.

May 17, 2024
Rated 5 out of 5 stars

Great head gear for my service dog

Shipped fast, great customer service. We were given the next size up as well in case the one didn’t fit. My service dog likes her new head gear, it’s comfortable. The best thing about it is that I can connect it to my iPhone and she can listen to music and hear me talk. The communication opportunity with Pawnix makes it a game changer when it comes to ear protection.

May 17, 2024
Rated 5 out of 5 stars

Great customer service

Headphones were too big, but that was my error. They responded really quickly, sent a smaller replacement set & then I returned the original set. Wonderful response & quality product. Hoping they work as we approach July 4th

May 4, 2024
Rated 5 out of 5 stars

Support

Have not been able to try it our fully yet as there was an issue with the electronics. Customer support to replace the electronics was great. Very responsive.

April 8, 2024
Rated 5 out of 5 stars

Is great the product

Is great the product, and the support!
For my dog has been a little difucult to teach her to keep the headphone in her head ajja but we are working woht her :)

April 15, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look