Paws Pet Food 

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Rated 1 out of 5 stars

Sadly Companies House shows this company was liquidated on 25 Nov 2025. Its website was still accepting orders in mid Jan 2026. If you placed an order you haven’t received contact your bank for a... See more

Rated 5 out of 5 stars

Outstanding service and undoubtedly the best quality feed we have been able to find. Our Laborador puppy especially loves the Salmon and Haddock Blue Whiting Sweet Potato and asparagus. The high qua... See more

Company replied

Rated 1 out of 5 stars

Hi, I'm sorry to say your website is terrible to use, I don't know what you've done but I couldn't find the item I've been ordering for year's from what used to be fetch pet foods. Very disappointed... See more

Rated 5 out of 5 stars

Can’t thank Jess at Paws Pet Food enough. Unbeknownst to me, I got our dog food delivery confused with another item and mistakenly refused it. Jess rang me that night to ask why it was refused and sor... See more

Company replied

Company details

  1. Pet Store

Information provided by various external sources

Grain Free freshly prepared hypoallergenic high meat content pet food. UK Free Delivery. Buy pet food online. New customers 10% off.


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All reviews

(120)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Jessica was very helpful and friendly

Jessica was very helpful and friendly, she sent samples for my cat to try and Amelie loved the dried food that was recommended. I've never seen her so excited about food before!
She has a sensitive stomach and this food seems to really help, it's great quality. I really appreciated the free and quick delivery too.

March 24, 2023
Rated 5 out of 5 stars

Cat Food

Being able to discuss my cat’s needs with Jessica when I was unable to order through the website. I felt that she understood the difficulty of finding a relevant food for my pet, unable to eat foods containing grain

March 11, 2023
Rated 5 out of 5 stars

Our lovely GreatDane Cross English…

Our lovely GreatDane Cross English Bulldog has a sensitive stomach and always gets breakouts with other foods. Jessica has made my dogs dreams come true. He eats dry kibbles now Asparagus, sweet potato and Fish. He has no more issues with his breakouts or gut.

I am really thankful that this company and the customer service exists.

We had a issue over the Christmas period and had less food ordered due to my own mistake. It only took me to ring Jessica on her mobile number provided on the website to assist straight away. She even offered to drive down up to a hour to make sure my Greatdane had food. Sadly we were the other side of each other but she posted the food the very next day and we got it with 48hrs.

Its the small things that count with a business and this company is doing everything right. I would highly recommend.

February 5, 2023
Rated 5 out of 5 stars

Great no nasties food

Fast delivery, great food, my dog loves it. With her being allergic to poultry, fish and lamb it was so good to find a food that only contains beef and veg, no nasties and she's been getting better and better on this and her mince and veg diet. So far do good. It's so hard to find a complete food that didn't contain some form of chicken whether that be the main ingredients or hidden chicken oil. Thank you

December 28, 2022
Rated 5 out of 5 stars

Delivered very quickly and at a good…

Delivered very quickly and at a good price but most important, my dogs love it. (My username was created to post a negative review about a different company and product and in no way reflects on Paws and I emphasise that I am thoroughly pleased with Paws)

November 15, 2022
Rated 1 out of 5 stars

DONT ORDER............

DONT ORDER............. TAKES AGES!

November 9, 2022
Unprompted review
Paws Pet Food logo

Reply from Paws Pet Food

Hi Dawn, please can you send me your order number? I've searched on our system and can't seem to find you as a customer. Have you reviewed the wrong company? We are not PAWS that used to be FETCH. Please contact me asap on 07564236528 or email foodbowl@pawspetfood.co.uk to confirm. This is our first 1 star review in our whole history fo trading.

Rated 5 out of 5 stars

Got me out of a pinch!

Jessica and Mycroft (yes, he is a cat) provide fantastic customer service. Their products are second to none and the level of service you will receive cannot be beaten. I needed a very specific product in a hurry for a client and Jessica went above and beyond to make sure I had it in time. I cannot say how grateful I am.

October 27, 2022
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Reply from Paws Pet Food

Thanks so much for this review, it's really kind of you. Always happy to help you, very best, Jess & Mycroft, Paws Pet Food

Rated 5 out of 5 stars

Excellent service

Our dog food has always arrived on time without issue. It is so handy to have it delivered to the door monthly, we don't have to think abou it at all and our boy loves the taste we wouldn't use anyone else for our dog food.

November 2, 2022
Paws Pet Food logo

Reply from Paws Pet Food

So happy that you're happy Laura! Offering you the best of our service at all times, very best wishes, Jess & Sherlock, Paws Pet Food

Rated 5 out of 5 stars

Great service.

Great service.. lovely lady on phone (jess)
thanks

October 5, 2022
Paws Pet Food logo

Reply from Paws Pet Food

No problem Tim! it was great to speak to you and look after you, thanks for this review! much appreciated, all the best, Jess

Rated 5 out of 5 stars

1st class service

October 21, 2022
Paws Pet Food logo

Reply from Paws Pet Food

Love looking after you Karen! really appreciate the thumbs up, very best, Jess & Sherlock, Paws Pet Food.

Rated 5 out of 5 stars

Excellent Highly recommended

Excellent! Highly recommended. I spoke to a lady called Jessica who was incredibly helpful and informative. I bought food for my cat and dog who are both elderly and have special dietary needs. Good quality food and excellent service. A+++++++

September 30, 2022
Rated 5 out of 5 stars

Fantastic customer service

Good website and easy to order. Fantastic customer service when I contacted to make a change to delivery of my order. Very impressed.

July 15, 2022
Paws Pet Food logo

Reply from Paws Pet Food

Thanks Denise, so pleased to see your review, we'll always do our very best to look after you.

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