Paws Pet Food 

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Rated 1 out of 5 stars

Sadly Companies House shows this company was liquidated on 25 Nov 2025. Its website was still accepting orders in mid Jan 2026. If you placed an order you haven’t received contact your bank for a... See more

Rated 5 out of 5 stars

Outstanding service and undoubtedly the best quality feed we have been able to find. Our Laborador puppy especially loves the Salmon and Haddock Blue Whiting Sweet Potato and asparagus. The high qua... See more

Company replied

Rated 1 out of 5 stars

Hi, I'm sorry to say your website is terrible to use, I don't know what you've done but I couldn't find the item I've been ordering for year's from what used to be fetch pet foods. Very disappointed... See more

Rated 5 out of 5 stars

Can’t thank Jess at Paws Pet Food enough. Unbeknownst to me, I got our dog food delivery confused with another item and mistakenly refused it. Jess rang me that night to ask why it was refused and sor... See more

Company replied

Company details

  1. Pet Store

Information provided by various external sources

Grain Free freshly prepared hypoallergenic high meat content pet food. UK Free Delivery. Buy pet food online. New customers 10% off.


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All reviews

(120)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

AMAZING FOOD!! I could not be happier!

AMAZING!!! I have four cats, two of my cats always had diarrhea or were loose but I could never work out 100% why, one cat absolutely can’t have chicken or it’s explosive and one cat who can be a bit picky. It has been a battle to find a food that suits all my cats and after years of diarrhea and food refusal, tearing my hair out, I came across this food while searching online.

We are almost 3 weeks in of this food, they all started munching straight away and one even had both paws in the bowl with excitement!

Four cats, all eating and (drum roll) SOLID POOP!!! I cannot say thank you enough to Paws Food for making my life a thousand times easier! I have now put in a monthly subscription plus a spare bag to make sure I never run out!

April 18, 2022
Rated 3 out of 5 stars

mixed review

the kibble arrived prompt and good vlaue for money. My dogs enjoys the food. I also ordered some treats but they did not arrive. Good repsonse when I contacted them and they apologised and offered some extra treats or discount code. The treats arrived soon after. Unfortunately some treats were out of date and although I contacted them I never heard back nor did I ever recieve a discount or additional treats. So for this reasons its only 3 out out of 5 ratings from me

March 1, 2022
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Reply from Paws Pet Food

Hi, i think i've replied to you elsewhere on Trust Pilot. Sorry for the treats situation; happy to refund you or send fresh treats on receipt of the old bags, very best wishes, Paws Pet Food

Rated 5 out of 5 stars

Great food

Great food. My dog likes it

February 19, 2022
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Reply from Paws Pet Food

Thanks very much for the great review! So happy to hear your dog likes the food, we love looking after you, very best wishes, Paws Pet Food

Rated 5 out of 5 stars

Outstanding Service for our Laborador Puppy

Outstanding service and undoubtedly the best quality feed we have been able to find. Our Laborador puppy especially loves the Salmon and Haddock Blue Whiting Sweet Potato and asparagus. The high quality feed from Paws Pet Food not only has a positive impact on her health, training, fitness and behaviour but also provides her with a wonderful shiny coat.

Paws Pet Food provide a great customer service with a varied selection of products to choose from. Would highly recommend!

February 13, 2022
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Reply from Paws Pet Food

Thanks very much for the great review Kady! You're so kind and we love looking after your pup, Paws Pet Food

Rated 5 out of 5 stars

Can’t thank Jess at Paws Pet Food enough...

Can’t thank Jess at Paws Pet Food enough. Unbeknownst to me, I got our dog food delivery confused with another item and mistakenly refused it. Jess rang me that night to ask why it was refused and sorted out the whole problem, arranging for redelivery the next day! She was a life saver, as we were down to the last few bits of kibble.

January 17, 2022
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Reply from Paws Pet Food

Any time! thanks for the great review. Anything i can do to help anytime you have my number, very best wishes, Jess, Paws Pet Food

Rated 5 out of 5 stars

Great customer service

Great customer service. My dog loves the treats. Will definitely buy again and recommend to people.

September 13, 2021
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Reply from Paws Pet Food

Thanks for the great review Melanie, so happy your dog loves the treats and thanks so much for recommending us, very best wishes, Jess, Paws Pet Food x

Rated 5 out of 5 stars

Great foid, great service

Excellent customer service and a great products. Nice shiny, soft coats on the cats.

August 16, 2021
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Reply from Paws Pet Food

Hi Matthew, thanks for the great review, please give your cats a cuddle from us :-) very best wishes, Jess, Paws Pet Food

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