Paws to Heaven Reviews 

85
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I truely cant speak highly enough of Sharon and her team . From the very first phone call the compassion and care that was shown towards myself and a beautiful girl Tinkerbell was outstanding... See more

Company replied

Rated 5 out of 5 stars

We lost our beautiful girl Minnie 3 weeks off her 19th birthday & even then it was to soon 😢 Sharon is absolutely amazing to deal with so kind & compassionate & kept us up to date with every step... See more

Company replied

Rated 5 out of 5 stars

Sharon and her team looked after our dog Honey in such a respectful and dignified manner. We were not rushed through the process or pressured in any way. Honey’s favourite bunny rug we’d wrapped her i... See more

Company replied

Rated 5 out of 5 stars

Sharon was lovely to deal with. We rang her late at night after our pet passed, she was very helpful and empathetic. She came and collected our pet the next morning and allowed us time to farewell her... See more

Company replied

Company details

  1. Cremation Service

Written by the company

Water Cremation for Pets - No Fire, More Gentle & Calm, Environmentally Friendly and Pollution Free alternative to traditional fire pet cremation. At Paws to Heaven, we understand the joy your beloved pet has brought to your life and how difficult it is to lose them. Our furry companions offer so much love and happiness that when the time comes to say goodbye, it can be one of the most emotional and challenging periods of our life. We service the Greater Brisbane Region. Beautiful urns available on our website for purchasing separately.


Contact info

4.9

Excellent

TrustScore 5 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(85)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Marty and Sharon are amazing people to…

Marty and Sharon are amazing people to work with , very sympathetic and understanding, beautiful service and love shown not only for our pet but for us too, Thank you so much for everything loosing three is two weeks was hard but you made it a little bit easier knowing they were being looked after x

June 2, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Annette - You are such a beautiful lady to take care of all your little ones and for this to happen in such a short amount of time is absolutely devastating - thank you for allowing us to take care of all your little babies ❤️. Take care. Sharon

Rated 5 out of 5 stars

Professional and dignified

Our doggie was put to sleep at home and Sharon came to the house to take him away for cremation shortly after. She was so professional and caring. We can't thank her enough for helping make the toughest of times so dignified. We are so grateful.

May 27, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Tory - Thank you for allowing us to be there at a most difficult time - I'm pleased we could assist you in taking care of your beautiful boy, Omar.❤️ We take pride in treating all little ones and their owners with respect and love. Take care. Sharon🥰

Rated 5 out of 5 stars

We used Paws to Heaven in March when…

We used Paws to Heaven in March when our little Patchy passed, little did we know that we would have to ask them to come again so soon to take care of our Halle. This loss was so unexpected and painful, Sharon came to our home and supported us through such heart breaking grief. I really don't know how she and Marty do it, they just treated our little ones and us with such respect, warmth and empathy. For that last journey you want your beloved family member to take, do not hesitate to use Paws to Heaven, you actually feel wrapped in love by Sharon and her team during a very sad time.

May 14, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Mary Rose - thank you for your kind words - It is lovely to see how much you loved both Patchy and Halle💝 Thank you for entrusting us with your little ones - take care❤️. Sharon

Rated 5 out of 5 stars

Caring, compassionate and genuine service who treat your passed away pets like their own.

Sharon and her team were amazing with looking after and caring for our budgie. The process was handled so compassionately and gently and we were so grateful with the amount of care that went into the process with our budgie. Thankyou Sharon & team.

May 24, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Tahnee - Little Winnie was a gorgeous little boy and such beautiful colours💕. Thank you to you and Hannah for allowing us to take care of him. I hope the little momentos of his little footprints and feathers will give you some comfort❤️. Take Care. Sharon🥰

Rated 5 out of 5 stars

Great service from beginning to end

Great service from beginning to end, compassionate and helpful. Highly recommend.

May 24, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Jo - Poppy was such a gorgeous girl❤️. Thank you for allowing us to take care of her at this very sad and emotional time for you and your family. Beautiful photo with her smile🥰. Take Care. Sharon💕

Rated 5 out of 5 stars

Losing your pet who is part of your…

Losing your pet who is part of your family is such a traumatic experience Sharon is such a professional with such a loving caring nature and she made our experience wonderful at such a bad time.
We would highly recommend Paws to Heavan if you have lost your special pet.
Thank You Sharon ,
Regards ,
Tony & Erica

May 13, 2023
Unprompted review
Paws to Heaven logo

Reply from Paws to Heaven

Hi Tony & Erica - such a sad loss of your beautiful Pekee and at an all time difficult time for you both😢. I'm pleased you have each other to navigate through this tough time - take care.💝 Sharon Xx

Rated 5 out of 5 stars

I have no hesitation in referring Paws…

I have no hesitation in referring Paws To Heaven for the absolute care that was given to us with the loss of our much beloved dog Dozer.
Sharon was very understanding of the grief we were experiencing as well as the vets from The Rain

May 9, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Joy - Thank you so much for your kind words❤️. I hope you and the family are going ok without your big boy Dozer 😢. Take Care. Sharon

Rated 5 out of 5 stars

The staff were absolutely amazing

The staff were absolutely amazing. Very loving & caring. Thank you for everything during a very difficult time for our family. Rip Danny 🐾

May 13, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Olivia - thank you for your beautiful words and allowing us to take care of your gorgeous Danny❤️. Take Care. Sharon

Rated 5 out of 5 stars

Amazing

Paws to heaven were amazing to deal with, and made us feel so cared for. Their attention to detail is amazing and prompt delivery of our puppy’s ashes. Fantastic service.

May 13, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Bek - thank you for allowing us to take care of your beautiful Leah - such a gorgeous girl💕 I'm pleased we could make this time a little easier. Take Care. Sharon🥰

Rated 5 out of 5 stars

You were wonderful in a terrible time

Thank you to Sharon. I can not recommend this service enough. More so than any others I have used in the past. From the moment my precious cat Ziggy passed, Sharon took care of everything. From picking him up from the vet to the cremation. Also Sharon was constantly in touch to check on my mental health to see how I was going. She also knew I was a pensioner and was aware that a payment plan was the only way I could get the cremation done and Sharon put my mind at ease and we worked out a sensible stress free plan. The certificate is the most beautiful thing and I will be getting his 'auntys and uncles' for a morning tea to spread his ashes at a later date. I'm so pleased I bought the necklace - a little piece of him always. And also you giving an extra original paw print is a lovely touch - I will be getting a tattoo! Thank you too Marty for your empathy when delivering Ziggy. You both are amazing people. Will recommend you always 🐾❤️🥰

May 13, 2023
Unprompted review
Paws to Heaven logo

Reply from Paws to Heaven

Hi Shannon - Thank you for your kind words and I'm so pleased we could help you at this really sad and emotional time😢 I'm also happy that the little momentos give you some comfort that Ziggy is still with you❤️. Good luck with the tattoo🥰. Take Care. Sharon

Rated 5 out of 5 stars

BIG THANK YOU PAWS TO HEAVEN

BIG THANK YOU PAWS TO HEAVEN
We cannot thank Sharon enough from start to finish,
A big thank you Paws To Heaven for their professionalism and showing us great kindness, support and understanding though our difficult sad time.
Very compassionate and would like to thank you for taking such good care of our beloved little Bear of almost 15 years.
Cannot recommend highly enough, very kind, caring, understanding and the range of services. . . . . . . . . . . so touching!!!! Our memories of her will be with us forever.
Thanks

April 5, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Bradd & Julie - You're very welcome ❤️. Thank you for your very kind words🥰 We believe that all little ones should be treated with the utmost care and we treat them like they are own when they come into our care - so thank you for letting us take care of your gorgeous Bear💕 Sharon Xx

Rated 5 out of 5 stars

Prompt compassionate assistance made…

Prompt compassionate assistance made this experience as good as possible.

April 29, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Jennifer - Thank you for allowing us to take care of your beautiful Tigger.❤️ I'm pleased we could make this very difficult time a little easier for you.🥰

Rated 5 out of 5 stars

Thank you

I don't think there are enough words to describe how amazing the service you provide is. When I lost my beautiful Bali I was devastated. I read your personal story and knew that you were the only company that I could use. Thank you for your kindness, understanding and most importantly the care that you provided to Bali.

April 3, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Rebecca - Thank you soooo much - that is just lovely❤️. We pride ourselves in taking care of all the little ones that come into our care like they are own as they are all so very special and deserve the utmost love and care💕. Thank you for letting us take care of your beautiful girl💝. Take care. Sharon. Xx

Rated 5 out of 5 stars

Can’t rave about Sharon and Marty at…

Can’t rave about Sharon and Marty at Paws to Heaven enough, their service is second to none always super compassionate and very professional, they looked after our boy Bruno in March 2022 and now our girl Jazz, I recommend them to all my friends and family and anyone else going through the heartache of losing a beloved pet.

April 13, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Gary - Thank you for your kind words and recommending us but mostly thank you for allowing us to take care of both your little ones🥰. It is very hard saying goodbye and I'm pleased we could make this time a little easier for you and your family. Take care of your beautiful little Murphy ❤️. Sharon

Rated 5 out of 5 stars

Simple, stress-free

Once in contact and ordered, experience was simple, easy and stress free.

April 12, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Cohen - thank you for allowing us to take care of little Juni der kleine Krieger🥰. It's lovely to see how much he meant to you. Thank you to your Mum for also helping out❤️. Take care. Sharon

Rated 5 out of 5 stars

Lola 31.01.2006 to 29.03.2023

From when Gail came to collect our beloved Lola to the return our girl was treated with love and respect. The whole process was made as easy as possible under the circumstances.

March 28, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Julie. Gail and I pride ourselves in taking care of your little one as if she was our own so thank you for allowing us to do this for you❤️. Lola was such a beautiful girl and I'm pleased she is back home in your loving arms🥰. Take Care. Sharon

Rated 5 out of 5 stars

We’re a family from Carseldine in North…

We’re a family from Carseldine in North Brisbane.
Our beautiful Daisy, passed away at home during the night. My wife and I found her at the foot of our bed at 5:30am.
We have 4 children aged from 12 to 6, and Daisy had been with them from birth.
It was a heart wrenching, indescribable morning. We’d lost my Mum, the kids Nan, just 7 months previously.
In the pouring rain, I stood in the garage lost and with no idea about what to do with our beautiful dog, our gentle giant. I found Paws to Heaven online. Through my own sobs, Sharon took my call at 5:50am, was caring, gentle, so bloody sincere and after I gave our address, she said, it’s okay darling, I’m on my way. Sharon sat with our children, my wife, me- she was so warm- just the beautiful Angel we needed. I’ll never be able to thank her enough. Daisy is home now, and I can tell you on my Mum, and our Daisy’s memory, Paws to Heaven were with us every single step.

April 3, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Peter - hope you and the family are going ok😢. What an extremely upsetting and very emotional time for all of you and it was lovely to see how much you adored your beautiful girl. Thank you for letting me be a part of this journey💕 and thank you so much for your kind words. I really do look after the little ones as if they are my own and so thank you for letting me take care of Daisy❤️. Take care of yourself and your beautiful family. SharonXx

Rated 5 out of 5 stars

It was very well handled

It was very well handled. Kind people and they made me feel at ease.

March 25, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Patsy - I'm so pleased we could take away any worries about taking care of Patch at this really sad time. Such a sweet boy (who was friends to everyone no doubt)❤️. Take Care. Sharon

Rated 5 out of 5 stars

Really great company

Really great company, took care of my girl and discussed everything that was enquired. Caring staff. Thank you for your service

March 15, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Maureen - hope you are going ok🥰. It is a really difficult time and we thank you for allowing us to take of your beautiful Elsa. I'm pleased we could make this a little easier for you 💝. Take care. Sharon

Rated 5 out of 5 stars

Beautiful experience

March 24, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Lorilee - Thank you for the review and letting us take care of your little Luna/Blackberry - funny story 😂. Take care. Sharon💕

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look