Paws to Heaven Reviews 

85
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I truely cant speak highly enough of Sharon and her team . From the very first phone call the compassion and care that was shown towards myself and a beautiful girl Tinkerbell was outstanding... See more

Company replied

Rated 5 out of 5 stars

We lost our beautiful girl Minnie 3 weeks off her 19th birthday & even then it was to soon 😢 Sharon is absolutely amazing to deal with so kind & compassionate & kept us up to date with every step... See more

Company replied

Rated 5 out of 5 stars

Sharon and her team looked after our dog Honey in such a respectful and dignified manner. We were not rushed through the process or pressured in any way. Honey’s favourite bunny rug we’d wrapped her i... See more

Company replied

Rated 5 out of 5 stars

Sharon was lovely to deal with. We rang her late at night after our pet passed, she was very helpful and empathetic. She came and collected our pet the next morning and allowed us time to farewell her... See more

Company replied

Company details

  1. Cremation Service

Written by the company

Water Cremation for Pets - No Fire, More Gentle & Calm, Environmentally Friendly and Pollution Free alternative to traditional fire pet cremation. At Paws to Heaven, we understand the joy your beloved pet has brought to your life and how difficult it is to lose them. Our furry companions offer so much love and happiness that when the time comes to say goodbye, it can be one of the most emotional and challenging periods of our life. We service the Greater Brisbane Region. Beautiful urns available on our website for purchasing separately.


Contact info

4.9

Excellent

TrustScore 5 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(85)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best experience in the midst of an awful outcome.

Sharon made EVERYTHING around this situation painless. Nothing was an effort. So much compassion and care went into every aspect. Thank you so much!

March 21, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Steve - thank you for your kind words and allowing us to take care of your beautiful boy, Brutus (Brutee)❤️. I'm pleased we could make this a stress free as possible. Take Care Sharon 🥰

Rated 5 out of 5 stars

Highly Recommended. No Doubt Would Use Again.

Great Service from the first phone call to drop off. The staff are so friendly and caring. The communication was excellent. You can trust them to handle the process and it was a relief after the stress of having to make all the other arrangements. The attention to detail during the pick up was especially touching. Drop off was great as well, very thorough and friendly which was a huge relief. Thank you so much to the team.

March 16, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Miranda Thank you for your lovely words and I'm so pleased we could give you some comfort at this very sad and emotional time. Thank you for letting us take care of your beautiful Archie ❤️

Rated 5 out of 5 stars

Very caring and helpful experience

Once we completed the form to have our dog collected the process was very prompt and the staff very caring. They arrived within a couple of hours to collect her and kept us advised of each step in the process. When her ashes were returned, they presented her ashes and a beautiful certificate.

March 12, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Thomas - Thank you for allowing us to take care of your little girl❤️. I hope you and the family and her sister are doing ok and I'm pleased Madison is back with her family🥰

Rated 5 out of 5 stars

Amazing company

Sharon communicated really well while we were grieving. I can't appreciate her positive and caring outtake more. Beautiful experience considering. Thankyou.

February 28, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Emma - Thank you for letting us take care of your beautiful boy, Hamish. I'm pleased we could make this very sad time a little easier🥲 Take Care. Sharon🥰

Rated 5 out of 5 stars

Highly recommend from calling multiple…

Highly recommend from calling multiple companies I came across paws to heaven they instantly cared and were so helpful and compassionate they made the whole process easier and stress free thank you to all staff for looking after our fur baby she is home and at peace 🥰

March 11, 2023
Unprompted review
Paws to Heaven logo

Reply from Paws to Heaven

Hi Kasey - Thank you. We most certainly do care about all the little ones that come into our care and treat them like our own ❤️. Thank you for letting us take care of your beautiful Ruby and we are pleased you have her back home with you. Take Care. Sharon🥰

Rated 5 out of 5 stars

Received supportive and compassionate care when losing a pet

Losing my sweet best friend was a difficult time, and when looked at options for cremation, I was drawn to the gentle and environmentally friendly service from Paws to Heaven. Sharon was so kind and thoughtful with calls and personalisation for my special mementos to commemorate my beloved dog Daisy. Highly recommend Paws to Heaven for anyone who's lost a pet.

March 2, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Jenna - It is such a sad and very emotional time and one we are never prepared for😥. They are our family and I thank you for allowing us to take care of your beautiful little Daisy💕. Take Care. Sharon

Rated 5 out of 5 stars

Respectful and efficient

During the heartbreak of losing our beloved rescue doggy to illness, Paws to Heaven provided respectful and efficient after care.

February 21, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Georgia - thank you for letting us take care of your sweet little Phoebe💕. It is a very difficult time and I'm pleased we could assist at this really sad time❤️. Take Care. Sharon

Rated 5 out of 5 stars

Amazing people!

This was my first time with saying goodbye to a pet.
My first dog, my 10year old boy Hunter had got sick quickly with a cancerous lump on his leg. I was so devastated and heartbroken; this one was a hard experience to go through. I was undecided of what services suited my boy to give him a gentle and heartfelt, loving send-off he deserved so much. I know that I wanted something to represent water, as Hunter loved the beach, the beach was where we spend a lot of our time together, it was our healing place. Water is where we felt connected and at peace with the world with each other. When I started researching Paws to Heaven, I didn't have a second thought in my mind that they were going to give Hunter a special, nurturing and loving send-off he deserved. After our final goodbyes to my boy, Sharon allowed the appropriate space and time to contact me. Sharon called me to inform me that she had now had Hunter in her care, and that she had picked him save and sound. Which I really apricated so much, I found it really hard to leave Hunter after everything was done. Sharon was so nurturing, warm, and gentle over the phone, I was a mess on the phone crying trying to keep it together, Sharon was so compassionate. Sharon kept communication with me right up until we had Hunter back. We went over all the options of Urns and beautiful quotes. Sharon allowed me to pick a picture and a special quote of our own, which I thought was amazing! Hunter went to heaven on the Friday 5.30pm in the afternoon, and Sharon had picked him up around 6pm -6ish. Hunter was home the week after on a Wednesday. Sharon informed me of the ins and outs of what was going to happen. Sharon dropped Hunter off herself which made his travel back home a bit special. Sharon did extra prints of Hunters nose and paws for us in case we needed them as backup, which I thought was so lovely of her. Sharon didn't have to do that, but she did, I am so grateful. I can tell that Sharon and her team are very compassionate, and loving and really care for fur babies. There isn't a lot of humans in this world that have that understanding and love for animals.
Sharon and Paws to Heaven, I dearly thank you from the bottom of my heart, thank you for looking after my Hunter, my precious boy, I know if he was alive today, he would be giving you all the kisses and cuddles as a thank you for looking after him and his momma during this journey.
YOU GUYS ARE AMAZING! Bless you <3

February 26, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Jeleacha - thank you so very much for all your kind words and the time you have taken to do this review. We pride ourselves in taking care of your little ones like they are our own and understand this is such a devastating and emotional time. I'm pleased I could be of some comfort to you both and provide you with some small momentos to keep with you for your beautiful Hunter. ❤️. Take Care. Sharon🥰

Rated 5 out of 5 stars

Very caring, reliable & trustworthy. Thank you!

Thank you Paws to Heaven team. This was the hardest thing I've ever had to do, my little girl meant everything to me. You all were so caring towards me and her and I knew she was in loving hands, that I could trust, and I didn't have to worry about anything. I definitely recommend you to anyone going through this heartbreaking time. Forever grateful ♡

February 19, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Thank you Angela - I'm so pleased you allowed us to take care of your beautiful little Roxy. You could see she meant everything to you and she was much loved. Take Care. Sharon 💝

Rated 5 out of 5 stars

Sharon was so lovely and caring and…

Sharon was so lovely and caring and made it feel like it was about Lilly and not money. I really appreciated the sensitivity at such a difficult time. Couldn’t recommend enough

February 6, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Allison - thank you - I am so pleased we could help take care of your beautiful girl and give you some comfort at this really difficult time. You have such a big heart and its so nice to see how much you loved her 🥰

Rated 5 out of 5 stars

The hardest day made a little easier.

It was the hardest thing I have ever had to do, but saying goodbye was made easier with Sharon there to offer me her kindness and comfort during the worst day of my life. She treated my baby girl with the love and respect she deserved until she came back home. The necklaces, certificate, paw prints and urn are beautiful and it was the best service I could have hoped for my little fur-baby. Thank you Sharon.

February 18, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Kaitlyn - It is such an emotional and very sad time when saying goodbye to your loved one. Thank you for allowing us to take care of your gorgeous Ziggy and and I'm pleased we could leave you with some lovely momentos 🥰. Take care. Sharon❤️

Rated 5 out of 5 stars

Sharon and her team were so…

Sharon and her team were so compassionate, kind and caring when we lost our beautiful boy Leo. I would definitely recommend them to anyone needing this service.

February 13, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Rachel - What a devastating time for you and your family at the loss of your beautiful boy😢. Thank you for letting us take care of Leo and I'm pleased we could give you some lovely momentos to remember him by❤️. Take Care. Sharon💝

Rated 5 out of 5 stars

Great experience and communication from…

Great experience and communication from Sharon through out the week leading up to receiving out pet back, more then expected with the timber memorial box and certificate

February 12, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Daniel - Thank you so much for letting us take care of your beautiful Diesel. I'm pleased you were happy with your momentos ❤️. Take Care. Sharon

Rated 5 out of 5 stars

Sharon was so caring

Sharon was so caring, patient and understanding throughout the whole process. I felt comfortable and confident that my beloved boy was in good hands.
I definitely recommend Paws to Heaven.

February 7, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Sue - Oh Romeo - what a gorgeous boy🥰. Thank you for letting us take care of him 💝

Rated 5 out of 5 stars

Truly an amazing experience at a really…

Truly an amazing experience at a really difficult time.

Sharon kept us very informed every step of the way and we knew that our pooch was being well taken care of.

Thank you so much!

February 3, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Shelley - You're very welcome and thank you for letting us take care of Roxy at this really emotional and devastating time for you and your family💝

Rated 5 out of 5 stars

Losing our sweet girl was so…

Losing our sweet girl was so unbelievably heartbreaking but Paws to Heaven made the whole experience a lot better. We were so grateful for Sharon's prompt arrival, calming nature and understanding through this traumatic time. We love our wooden box with the plaque, the certificate is beautiful and we were surprised and grateful to also get a nose print. Thank you so much!

January 22, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Bianca - You're very welcome and thank you for letting us take care of Rosie - what a sweet girl🥰. Take care of yourself and family and live in the happy memories she left you❤️

Rated 5 out of 5 stars

Wonderful and compassionate human beings!

From the first day I enquired Sharon had been nothing but kind and accommodating, she kept me updated through out the entire process from picking up our cat to updating me and then organising a time for her to come back home

These people are wonderful, the process is a kinder and gentle alternative to traditional fire cremation, not only that, but they went out of their way to travel a little bit further to pick up my girl, the beautiful urn was wrapped up carefully so nothing got damaged, extra care was taken, and the necklace I got with a bit of her ashes sealed inside them was given to me in a lovely pouch.

This company went above and beyond in many aspects, I also want to point out how grateful I am that they did not 1 paw print, but all 4.

Spencer (my cat) was in great hands, and it is comforting to know she was well looked after, thankyou so much, your company has made this process feel a bit easier for me and my family and we are forever grateful.

January 29, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Bryton - what a beautiful girl - you're little Spencer 🥰. Thank you so much for your kind words and yes we do try and go beyond expectations with our service and our beautiful momentos. Thank you for letting us take care of her and take care of yourself and your family❤️

Rated 5 out of 5 stars

I highly recommend Paws To Heaven they…

I highly recommend Paws To Heaven they were so incredibly understanding, patient and compassionate with helping us through the loss of our beloved cat. We have him home with us again in a beautiful urn and with touching momento of his paw print and picture.

January 10, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Kathy. Thank you so much for allowing us to take care of your beautiful Winston - wow what an age to reach❤️. He did so well. Take care🥰

Rated 5 out of 5 stars

Losing a pet is losing a family member…

Losing a pet is losing a family member and when your heart is filled with grief having Sharon from Pawstoheaven made the last moments with my beautiful girl very special. The whole experience from first phone call to having her ashes returned home was so respectful and supportive. I highly recommend Pawstoheaven for a very special and dignified farewell for a much loved pet 💕

January 18, 2023
Paws to Heaven logo

Reply from Paws to Heaven

Hi Rhonda - Thank you so much for your kind words. We pride ourselves in looking after the little ones that come into our care like our own and understand they are indeed our family❤️. Take care🥰. Sharon

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look