Paws to Heaven Reviews 

85
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I truely cant speak highly enough of Sharon and her team . From the very first phone call the compassion and care that was shown towards myself and a beautiful girl Tinkerbell was outstanding... See more

Company replied

Rated 5 out of 5 stars

We lost our beautiful girl Minnie 3 weeks off her 19th birthday & even then it was to soon 😢 Sharon is absolutely amazing to deal with so kind & compassionate & kept us up to date with every step... See more

Company replied

Rated 5 out of 5 stars

Sharon and her team looked after our dog Honey in such a respectful and dignified manner. We were not rushed through the process or pressured in any way. Honey’s favourite bunny rug we’d wrapped her i... See more

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Rated 5 out of 5 stars

Sharon was lovely to deal with. We rang her late at night after our pet passed, she was very helpful and empathetic. She came and collected our pet the next morning and allowed us time to farewell her... See more

Company replied

Company details

  1. Cremation Service

Written by the company

Water Cremation for Pets - No Fire, More Gentle & Calm, Environmentally Friendly and Pollution Free alternative to traditional fire pet cremation. At Paws to Heaven, we understand the joy your beloved pet has brought to your life and how difficult it is to lose them. Our furry companions offer so much love and happiness that when the time comes to say goodbye, it can be one of the most emotional and challenging periods of our life. We service the Greater Brisbane Region. Beautiful urns available on our website for purchasing separately.


Contact info

4.9

Excellent

TrustScore 5 out of 5

85 reviews

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4.9

All reviews

(85)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely awesome

Absolutely awesome, would 100% recommend. Lovely people

January 13, 2023
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Reply from Paws to Heaven

Thank you Kaela - Blaze was a beautiful little boy❤️

Rated 5 out of 5 stars

Amazing and compassionate service

Just amazing compassionate service from first contact to personally bringing our Lucy home. The certificate and timber box are beautifully presented and so much care taken. Could not recommend highly enough.

January 20, 2023
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Reply from Paws to Heaven

Thank you Donna🥰. I'm pleased we could give you some special momentos of your gorgeous Lucy. Take care❤️. Sharon

Rated 5 out of 5 stars

Thanks so much for your kindness and…

Thanks so much for your kindness and patience during a very sad time. It was so refreshing to be treated as a human, not a number. All staff that I had contact with were very polite and helpful, demonstrating compassion. The urn and certificate are lovely.

January 4, 2023
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Reply from Paws to Heaven

Hi Sheena - Thank you for allowing us to take care of your gorgeous Kasamba - every little one that comes into our care is special and so are their loved ones💝. I'm pleased you like the urn and certificate. Take care. Sharon❤️

Rated 5 out of 5 stars

Amazing service

Amazing service. So thoughtful and caring in such a terrible circumstance. Would recommend highly to anyone.

January 1, 2023
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Reply from Paws to Heaven

Hi Nicole - So sorry you have been having such a terrible time lately with your little ones - thank you for entrusting us again with your beautiful little boy, Boston❤️. Take care of yourself and your family. Sharon

Rated 5 out of 5 stars

5 Stars

Sharon, was extremely helpful, sensitive, caring and provided a fantastic service at a competitive price. Her communication, explanations and sympathy gave my wife and I a very good experience and when we have another unfortunate event take place there will be no hesitation to use her service again, thank you for everything…

December 29, 2022
Unprompted review
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Reply from Paws to Heaven

Hi - Thank you so much for taking the time to do a review and your kind words - I'm so pleased we could give you a great experience at a very sad and emotional time🥰. Take Care. Sharon

Rated 5 out of 5 stars

Gentle, responsive and compassionate

I had such a wonderful and gentle experience with Paws to Heaven. They picked up my boy Roman the same day from the vet and contacted me to let me know they had him. They were responsive and kind. They kept me updated through all the steps and then delivered Roman home. The whole process was quick, smooth and efficient and I was relaxed knowing that a Roman was in good hands.

January 3, 2023
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Reply from Paws to Heaven

Hey Sam - thank you for allowing us to take care of your beautiful Roman ❤️. He can now be the keeper of the frenchies in doggy heaven🥰. Take Care. Sharon💝

Rated 5 out of 5 stars

Great service

We called Sharon and the team on New Years Day and from the get go they were amazing. Within a couple of hours one of the team (Gail) was out to our house and collecting our girl. She explained that Sharon would give us a call on either the Tuesday or Wednesday to get more information around what we would like. Wednesday came around and Sharon gave us a call to confirm what urn or box we would like and if we would like anything else. She explained on the website what was the most popular. We went through wording for the certificate and she told us to text through a photo so it can be put on the certificate too. On Friday Sharon sent us a message to let us know that our girl would be home with us the very next day and asked a time that would be suitable. Marty came out and dropped her off and explained everything that we had, including additional prints of her paws and even a nose print that they were able to get. Throughout the whole process we felt we had a team that had our best wishes in mind and was certainly willing to go that extra mile. Thank you so much!

December 31, 2022
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Reply from Paws to Heaven

Hi Jake & Jen - thank you for taking the time to do a review and for your kind words. We do pride ourselves in doing those little extras to bring a smile to your world at a very difficult and emotional time. Thank you for letting us take care of your beautiful Lexi. Take Care. Sharon❤️

Rated 5 out of 5 stars

I recently had to put my first rat…

I recently had to put my first rat Perry to sleep. It was an incredibly difficult time for me and Sharon was so caring and lovely during the whole process. I am so thankful I chose Paws to Heaven.

December 23, 2022
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Reply from Paws to Heaven

Hi Naomi - thank you for allowing us to help you with your little Perry at this time - it is absolutely a very difficult time and I'm pleased we could bring some comfort to you. Take care🥰. Sharon

Rated 5 out of 5 stars

Paws to heaven were very compassionate and very understanding

Paws to heaven were very compassionate, friendly and caring of my girl. Sharon was amazing and understanding of my grief. Couldn't recommend highly enough.

December 30, 2022
Unprompted review
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Reply from Paws to Heaven

Hey Leanne - thank you for letting us take care of your beautiful little girl - I'm pleased I could comfort you in some way at this really emotional and difficult time. Take Care Leanne💝

Rated 5 out of 5 stars

Koala Park Veterinary Clinic, Victoria Point, Q'ld

Paws to Heaven was recommended to me by my vet before my dear 18-yo cat Amba floated peacefully over the Rainbow Bridge. Gail called within an hour afterwards to say Amba was in their care. I then had constant communication with Sharon as to how I wanted to remember my girl. Very professional and compassionate people to deal with every step of the way. Thank you Sharon and Gail for your thoughtfulness, help and understanding through this very sad time for me.

December 14, 2022
Unprompted review
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Reply from Paws to Heaven

Hi Moi - thank you so much for allowing us to take care of your beautiful little Amba. I'm so pleased we could make this very sad and emotional time a little easier for you. 🥰

Rated 5 out of 5 stars

Caring service

Sharon was lovely to deal with. We rang her late at night after our pet passed, she was very helpful and empathetic. She came and collected our pet the next morning and allowed us time to farewell her. She kept in contact through the whole process and managed to get her back to us before Christmas. She was very accommodating with extra requests, and so thoughtfully added additional paw prints for all of our children. Would highly recommend Paws to Heaven.

December 21, 2022
Unprompted review
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Reply from Paws to Heaven

Hi Janine - thank you to you and your beautiful family for letting us take care of your gorgeous little girl 🥰. Thank you also for your kind words❤️. Take Care. Sharon

Rated 5 out of 5 stars

A caring, beautiful service

Great experience. Such empathetic communication. Sharon clearly understands the inability to speak of a pet’s passing in the first few days and makes things so easy. It was lovely to know our gorgeous girl was so swiftly taken into care. I reduced my rufty tufty husband to tears when he learned our darling’s ashes were being returned to us despite us previously deciding the most sensible economic decision was otherwise. We have 2 more dogs and I can guarantee they will both receive this same level of care.

December 4, 2022
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Reply from Paws to Heaven

Hi Jan Thank you for your kind words and thank you for letting us take care of your beautiful Tinkerbell. Take care. Sharon

Rated 5 out of 5 stars

Professional, Compassionate, Caring

Paws to Heaven thank you for providing the service you have. We
were devastated to come home to find that Pippa had passed over the rainbow bridge.
From the moment of calling Sharon and finding a warm and compassionate discussion person on the other end was very reassuring and to be followed up with Marty coming by to collect our beloved family member we knew we had left her in caring hands.
The process of what/how to do things was made so easy with the check in from Sharon through out the week.
We have her ashes in a beautiful tealight candle holder which sits in a prominate place that we feel that Pippa’s memory is with us always

Highly recommended for their caring and compassionate nature

November 25, 2022
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Reply from Paws to Heaven

Hi Tracey - You're very welcome and thank you for lettings us take care of Pippa. I'm so pleased you have your beautiful girl back with you in a memorial that you will treasure forever. Take Care. Sharon

Rated 5 out of 5 stars

The most caring people

Wow. Trust Sharon and husband. Both beautiful people who treated my pet with care and respect. Both so caring. They add beautiful touches. Do not hesitate to call. They made such a devastating day bearable. Much gratitude.

December 1, 2022
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Reply from Paws to Heaven

Thank you Cilla!! Bowie was such a gorgeous boy and I'm so pleased we could help you through this very sad and emotional time. Take care. Sharon

Rated 5 out of 5 stars

Really appreciate the support offered…

Really appreciate the support offered to us while we farewelled our beautiful Felicity "Flick".
After 17 years with us, she crossed the rainbow and we now have her back with us.

November 23, 2022
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Reply from Paws to Heaven

Hi Alina - Thank you for letting us take care of your gorgeous little "Flick" - what a precious little one. Take care. Sharon

Rated 5 out of 5 stars

Very professional and caring

Very professional and caring. I would recommend 100%

November 30, 2022
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Reply from Paws to Heaven

Hi Elizabeth - Thank you for letting us take care of your beautiful girl Savannah - Take care🥰

Rated 5 out of 5 stars

Very happy with the service I received…

Very happy with the service I received during a very difficult time.
Highly recommend

November 20, 2022
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Reply from Paws to Heaven

Hi Simon - Thank you so much. I'm pleased we could help you with beautiful Scruffy at such a sad and emotional time.🥰

Rated 5 out of 5 stars

Jacks Farewell

From the first point of contact Paws To Heaven made me feel comfortable with the choice I had made for my best friend Jack. They kept in contact with me at each step, from the time Jack had been taken into their care, through to the time he was ready to return home. The service and advice provided was excellent. Thank you Paws To Heaven for making a stressful time less painful for us all. I could not have asked for anything better for my best mate Jack.

November 20, 2022
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Reply from Paws to Heaven

Hi Robert - thank you so much❤️. Thank you for entrusting us to take care of your beautiful Jack - what a gorgeous boy🥰. I'm pleased we could make this as stress free as possible. Take care

Rated 5 out of 5 stars

Terrific Services

Could not have been more pleased, lovely compassionate staff & so helpful.

November 22, 2022
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Reply from Paws to Heaven

Thank you so much Cherie - hope you are going ok🥰. Take care. Sharon

Rated 5 out of 5 stars

Great service

Paws to heaven were great to deal with. Our little lady was put in a beautiful wooden urn. Definitely recommend to anyone.

November 18, 2022
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Reply from Paws to Heaven

Hi Brenda - thank you for taking the time to share you kind words and thank you for letting us take care of your beautiful Roxy❤️

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