PAX Labs Reviews 145

I will never ever buy or recommend pax to anyone. I have had the pax 3 years or two ago stopped working within the year no communications from pax. This January I bought the pax plus today after only 4 months it’s done the exact same things stopped working won’t heat up blue flashing lights. I look after my vape never drop it I always clean it. Do not by pax. Trust me

I made a one time order of gummies from this company. They continue to send and bill for more every week. The is no one to contact there as they do not answer their phone. Tried via chat yet they continue to send.

Do not do business with these guys!!!

$350 Pax Flow stopped working after two months.

Customer service rejected my 2 year warranty request due to me removing the mouthpiece after they instructed me to do it to verify serial number even though they have record of the sale.

Purchased Pax Flow, what a mistake! Oven lid keeps popping off - it was better on the bottom. Impossible to get the screen off to clean, and I tried many ways. Did the design team even try this product?

I got Pax to respond twice after titling the email “Escalate to Management for Lack of Response” I think they use AI to respond until you create a red flag so that a human looks at it.

Pax Plus will be the device to send this company broke. Claim your warranty before it is to late.

I have been a Pax user for 5 years. Originally I had a pax 3 which I purchased second hand. I got three years use out of it before I dropped it and broke it.

Based on that I upgraded to the new PAX plus. Last night the fourth device that I have claimed under warranty begun to flash blue ten times and shut down. I noticed the oven lid had melted. Out of the 4 devices replaced under warranty none of them lasted more than 3 months. The second replacement was Dead on Arrival.

I no longer have any confidence in the Brand and it is time to move on to German technology

They send you email after email asking more and more questions regarding the faulty vape pipe. They should send all the bloody questions out in 1 email instead of dragging it out over several emails and delays getting a replacement. Below is what they did in my case:
1st email- When you turn your PAX on, does the indicator light change from pulsing purple to green as expected? If not, what other colors/patterns are displayed?
Does the PAX fully charge within 3 hours?
Any other details that would be helpful to know? ​
Please share the proof of purchase via image/file or PAX order number

2nd email-If you are in an extremely cold area or store the device in a cold area like a car overnight, this can be the trouble. Try letting the device warm to room temperature for 10-15 minutes. The device should heat normally from this point. If this continues to happen every time you power on the device, please let us know, and we can advise further.

3rd email- Based on the information given to us, we have determined you are eligible for a replacement. Would you mind telling us your current shipping address and phone number? Once we receive this information, we can continue to the next steps.

4th email and still no confirmation that item has been sent.
4th email- Apologies for the delayed response, and thank you for your patience. We’ve recently experienced some technical issues outside of customer support’s control that contributed to the delay, and I’m truly sorry for the inconvenience and trouble experienced.

Again, we apologize for the delayed reply as well as for any and all trouble experienced. Thanks for following up with us. To proceed, please provide the following information below:

A picture of the device's serial number
Once we gather this information, we can move forward.

FFS!!!! ENOUGH WITH ALL THE BLOODY EMAILS IS WHAT I TOLD THEM.
5th email- Just like any electronic company, we must conduct troubleshooting. And like any other troubleshooting, it happens in steps. As we gather more information, we proceed with the appropriate resolutions. To avoid this issue in the future, we highly advise you read our warranty. You can also conduct your own troubleshooting to speed up the process. Based on the information given to us, we have determined you are eligible for a replacement. Would you mind telling us your current shipping address and phone number? Once we receive this information, we can continue to the next steps.
Again they asked for my shipping address and phone number which had already been sent to them before!!!
6th and final email after I basically cursed them out and told them where to go and how fast to get there.....
6th email- Sorry for the delay and trouble. I understand your frustration, and I truly appreciate you providing the photo and details we requested. However, I do need to ask that you please watch your tone and be respectful when communicating with our team. I personally cannot control every agent’s approach, but I do understand the importance of requesting all pertinent information upfront, and I will pass your feedback along regarding that process. To move forward, I’ve submitted the replacement order for you. It will be processed within 5–7 business days, and once shipped, the courier delivery should take an additional 5–7 business days. Please note that tracking details will not automatically be shared, so you can follow up next week if you’d like to confirm your shipment.

My husband purchased the Pax Flow, their newest product. It would be ok but it is impossible to turn on or button through the functions. The amount of psi required to activate the on function is outrageously high, that is if you can find the tiny magic spot to press. Too costly for such an obvious defect.

I’ve been a pax user for 6 years or so, bought two pax 3’s and all was great at first, but then the trouble started. The pax would overheat and blink with blue error lights, the power button would stop responding.
At first customer support was quick to respond, and relatively quick to replace the faulty paxes, but the replacements, went from pax 3s to pax pluses, and they’ve lasted less every time, maybe 1 year at best, until this last time, where it only lasted 1 month!
And the best part, now they take weeks to respond and then expect you to send back the faulty paxes at your expense…
Time to look elsewhere…

I had a Pax3 in red that was over 5 years old and just stopped charging. It wasn't heavily used but a couple of times a week most weeks. I wrote asking for help expecting yeah it's old so meh. After a few photos to make sure from their part of wasn't damaged they provided me with a brand new vape. Ok it's black not red but really, after all that time they did by their product. Thanks Pax, from a very happy repeat customer.

I purchased my unit and had issues less than a week into using it. They offered me a replacement but it's an ugly black one that I don't want. If I wanted black I would have purchased black. I specifically chose the color that matches all of my stuff. I hate Basic Black. They refuse to work with me at all so I'm stuck with this ugly unit or a pretty one that doesn't work. This is really poor customer service. I've had the thing less than a month now and I started the process less than a week after purchasing it and they're like well sorry for you.

I ordered an item from Pax Labs. Although they charged my credit card, they did not provide the item. Instead, they falsely claimed that I was not charged. I've made numerous attempts to contact the company but have only received computer generated responses. I would suggest that no one tries to purchase from Pax Labs,

Bought a Pax Plus, was missing a part. They ask for 15 photos of the device in different angles and then say pictures are not enough and need more. Couldn't tell you if the device works since I have to order an off brand part from amazon as I refuse to give them more money. Pretty pathetic

Don’t bother with pax. Have pax 3 under 2 years ok yes works great loved it until I got thr two blue lights of death tried multiple times to contact them. There app is useless there website only has a bot custom service is terrible.

Great idea, awful execution. The proprietary charger (only lazy gits don't use proper, standard USB ports...) stopped working after 6 months. The screens are impossible to remove to clean until you learn to stick a sturdy paper clip in the top and push on the bottom until it pops out (and bends). But I didn't give them two stars for that. THEY'RE SPAM MONGERS! Just try to get off their list. Every.GD.freakin.day. I didn't buy anything more from them, it's been 18 months and I STILL get daily spam. That's not a company that give a good GD about their customers.

pax stopped working, sent mail to pax labs, in one week they sent me a new pax...
5 stars.

Terrible product and service

It's really annoying when companies pull a warranty scam. Was told

". It sounds like we should move forward with a device replacement under the warranty. "

Then I get some other response from them that has boiler plate help telling me "how to change modes" which literally has nothing to do with what I sent. My issue is the thing doesn't seal. What a joke. Do not buy Pax thinking their warranty is decent. It's not.

"let me know once you've got your account created. I will then set up your free device replacement, and you can complete the ordering process from there. Please note that you will be required to verify your age during checkout."

I have an account. Got no response in regards to my actual issue, and there is no warranty claim on my account like that email mentions. Now I gotta go through it again since CS seems to think my issue is i don't know how to change temperatures. Do better Pax.

Not a single response to any of the concerns posted here, so it's pretty obvious they don't care.

Amazing customer service told them there was an issue with charging and they have just sent me a new device straight up was amazingly quick response time literally cannot fault them at all, thankyou to the people working at pax

Ordered my pax plus full kit and even if it said it was arriving on the 2nd or 3rd still hasn’t arrived, contacted the company and they don’t even give me a response for the delay, they just said they’ve escalated as they see the order hasn’t been processed. The order still hasn’t been shipped and i need to receive it before the 5th as I’ll be traveling that day. They take long time to answer, and are not clear on the reason of the delay. Really bad customer service.

Edit 7/07/25: with no answer to my emails to support, and with no other details, they’ve cancelled my order. No explanation, no reasons on the delay. No refund has arrived to my bank either.

Junk.Check the return policy, it's also junk. If you try it and don't like it you can't returned it. Wish I had checked the reviews here first and read there horrible return policy.