Payajjb Reviews 

422
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, most reviewers had an average experience overall. Many people found the staff to be helpful, understanding, and supportive, often going out of their way to assist with debt management. Consumers also frequently praised the user-friendly online system and the ease of setting up flexible payment plans, which helped them manage their financial situations without intimidation. However, some customers also noted significant issues with communication and service. A portion of people reported receiving demands for debts they did not recognize or had already paid, leading to frustration and significant concern. Additionally, some reviewers experienced problems with payment processing, such as incorrect bank details or payments not being registered correctly after an agreement was made.

What people talk about most

Payment

People report ambiguous experiences with payment, with some customers expressing frustration over alleged... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the great, helpful, and... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, understanding, and... See more

User experience

Users describe positive interactions with the user experience, highlighting its ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a email today say letter before claim from a debt I couldn't remember they was actually polite and put my account on hold for 35 days . Due to my mental health! Doing further investigations I wa... See more

Company replied

Rated 5 out of 5 stars

Easy to use not everything needs filling in. Can pay off from bank direct or set a payment plan without lenthy forms pr even talking to someone or providing documents

Company replied

Rated 5 out of 5 stars

Funny enough, AJJB were chasing me, and I paid in full, because they are persistent and I have to commend them for that. Even more funny, if I were a business chasing unpaid debts then I most pro... See more

Company replied

Rated 5 out of 5 stars

Very helpful decent people Thank you very much for your understanding Highly recommend Five stars

Company replied


Company details

  1. Legal Services
  2. Debt Collecting

About Payajjb

Written by the company

AJJB Law

Information written by the company

We are a regulated law firm here to help you find the right way forward

AJJB Law is a debt resolution specialist firm with experience across a range of industries. The role of our web-portal and paralegal team is to resolve your situation as quickly and easily as possible.


Contact info

3.4

Average

TrustScore 3.5 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(422)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I just had a letter asking for £247.60…

I just had a letter asking for £247.60 for insurance I never took out. Looks like this is a fraudulent problem with their client. Let's see what happens as I emailed to detail this… think more due diligence is required on their part.

as an FYI:

AJJB LAW LIMITED
TypeLicensed body law practice (ABS)SRA ID665180 | SRA RegulatedTelephone01422433413
Head office | Address
G2, G Mill, Dean Clough, Halifax, West Yorkshire, HX3 5AX, England
People, offices and structure
In this organisation
3 people in this organisation
1 solicitor in this organisation
3 SRA-approved managers in this organisation
1 officein this organisation
At this office
3 people at this office
1 solicitor at this office
3 SRA-approved managers

November 6, 2024
Unprompted review
Payajjb logo

Reply from Payajjb

Hi,
Thank you for taking the time to provide us with your feedback. We would like to assure you that our company is not a scam we work on behalf of a number UK company’s in resolving account issues. Please contact us and we can assist.
Please email trustpilot@ajjblaw.co.uk to discuss this further
Thank you

Rated 5 out of 5 stars

User friendly

User friendly. Easy access and easy to navigate. They also care about you. Great customer support!

November 3, 2024
Unprompted review
Payajjb logo

Reply from Payajjb

Hi,
Thank you for leaving a positive review! We are so glad to hear that you had a good experience with us and appreciate your feedback. We are thrilled that we were able to meet your expectations.

Rated 1 out of 5 stars

Horrible people

Horrible people. Horrible service. All they do is to harass and threaten people. Not a care in the world what people are going through. Lack of patience and understanding. Horrible Horrible

October 14, 2024
Unprompted review
Payajjb logo

Reply from Payajjb

Hi,
We understand that everyone has different preferences when it comes to communication, and it is never our intention to cause inconvenience to you.
Our client has asked us to contact you and it is important that you engage with us so we can assist you.
If you have any further concerns or would like to discuss this further, please visit www.payajjb.co.uk and log in.

Rated 5 out of 5 stars

Excellent service 👏 very helpful

Excellent service 👏 very helpful

October 28, 2024
Payajjb logo

Reply from Payajjb

Hi,
Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you had a great experience and appreciate your kind words. Your feedback is invaluable to us and we are always looking for ways to improve our service.

Rated 5 out of 5 stars

They wear helpful

They wear helpful

October 28, 2024
Payajjb logo

Reply from Payajjb

Hi,
Thank you for your amazing 5-star review! We are so happy to hear that you had a great experience with us and appreciate your kind words. Your satisfaction is our top priority and we are delighted that we were able to meet your expectations.

Rated 1 out of 5 stars

I have been getting several text…

I have been getting several text messages from AJJB Law saying I own money I own money to no one they're even saying I'll be going to court take me to court I don't care I'm telling you right now I don't own money to you or anyone else you either stop sending me text messages or I will make it a police matter and I'll be contacting my solicitor go away you bunch of clowns

October 20, 2024
Unprompted review
Payajjb logo

Reply from Payajjb

Hi,
We get instructions from our clients to contact customers to a bill that has been flagged as outstanding. The quickest way to get this sorted is to engage with us.
You can email us at trustpilot@ajjblaw.co.uk to discuss this matter further.
Thank you

Rated 5 out of 5 stars

Great and easy

October 17, 2024
Unprompted review
Payajjb logo

Reply from Payajjb

Hi,
Thank you for leaving a positive review! We are so glad to hear that you had a good experience with us and appreciate your feedback. We are thrilled that we were able to meet your expectations.

Rated 5 out of 5 stars

Very helpful

Very helpful, empathetic and understanding

October 5, 2024
Payajjb logo

Reply from Payajjb

Hi,
Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you had a great experience and appreciate your kind words. Your feedback is invaluable to us and we are always looking for ways to improve our service.

Rated 5 out of 5 stars

They are very helpful.

October 4, 2024
Unprompted review
Payajjb logo

Reply from Payajjb

Hi,
Thank you for your amazing 5-star review! We are so happy to hear that you had a great experience with us and appreciate your kind words. Your satisfaction is our top priority and we are delighted that we were able to meet your expectations.

Rated 5 out of 5 stars

Very helpful when I had tried to go on…

Very helpful when I had tried to go on line the night before

October 3, 2024
Payajjb logo

Reply from Payajjb

Hi,
Thank you for your review! We are thrilled to hear that you had a good experience with us and appreciate your kind words. At AJJB Law, customer satisfaction is our top priority and we take all feedback, both positive and negative, seriously. We are glad to hear that we were able to meet your expectations.

Rated 5 out of 5 stars

So helpful and easy to use

September 27, 2024
Payajjb logo

Reply from Payajjb

Hi Korrine,

Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you had a good experience and appreciate your kind words.

Your feedback is invaluable to us and we are always looking for ways to improve our service.

Rated 5 out of 5 stars

I must say some of us are going through…

I must say some of us are going through very difficult times more than others and AJJB have been understanding and very helpful and I must say thank you,very much appreciated

October 1, 2024
Unprompted review
Payajjb logo

Reply from Payajjb

Thank you for your review,

We are thrilled to hear that you had a good experience with us and appreciate your kind words.

At AJJB Law, customer satisfaction is our top priority and we take all feedback, both positive and negative, seriously.

We are glad to hear that we were able to meet your expectations.

Rated 5 out of 5 stars

Good

The explanation was clear .

September 30, 2024
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Edna,

Thank you for leaving a positive review! We are so glad to hear that you had a good experience with us and appreciate your feedback.

We are thrilled that we were able to meet your expectations.

Rated 5 out of 5 stars

Great company

Great company, makes easy to pay back debt

September 26, 2024
Unprompted review
Payajjb logo

Reply from Payajjb

Hi,
Thank you for leaving a positive review! We are so glad to hear that you had a good experience with us and appreciate your feedback. We are thrilled that we were able to meet your expectations.

Rated 5 out of 5 stars

Even though they are there to collect…

Even though they are there to collect money, they do it correctly and if you are struggling all you have to do is communicate with them.

September 20, 2024
Unprompted review
Payajjb logo

Reply from Payajjb

Hi,
Thank you for leaving a positive review! We are so glad to hear that you had a good experience with us and appreciate your feedback. We are thrilled that we were able to meet your expectations.

Rated 5 out of 5 stars

Very fast and helpful

September 14, 2024
Unprompted review
Payajjb logo

Reply from Payajjb

Hi,
Thank you for leaving a positive review! We are so glad to hear that you had a good experience with us and appreciate your feedback. We are thrilled that we were able to meet your expectations.

Rated 4 out of 5 stars

Very good 👍

Very good 👍 👏

September 8, 2024
Unprompted review
Payajjb logo

Reply from Payajjb

Hi,
Thank you for leaving a positive review! We are so glad to hear that you had a good experience with us and appreciate your feedback. We are thrilled that we were able to meet your expectations.

Rated 1 out of 5 stars

I completed an overdue payment however…

I completed an overdue payment however says nothing was payed I have the screenshots and still receiving emails warning me

September 1, 2024
Payajjb logo

Reply from Payajjb

Hi,
Thank you for your feedback.
If you would like to discuss this matter further please email trustpilot@ajjblaw.co.uk
Thank you

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