Payhawk Reviews 273

I had to go to Estonia to open an account and after more than 8 months of pending sales, I almost gave up opening an account and found Payhawk.
I am very grateful to Payhawk
I would like to introduce you to this innovative company!
The team is very responsive and reliable.

With every contact and service PayHawk has me, as a customer, in mind. I couldn't be more satisfied ☺

Nightmare signing-up

Signing up was a complete nightmare. The comms from the team were not especially clear - nor was the product I was signing up for. And so many hoops to jump though (signing up to a bank had less forms to fill in!).

Money for nothing

To then get slapped with a £150+ fee before I'd barely had access to the app and a chance to evaluate it (I had not made a deposit, or been even been issued a card) was not a particularly welcoming experience.

Expensive and unclear - especially for new companies

I use a lot of fintech companies - in general, they are amazing at working with small companies and understanding their needs.

I was very clear with the Payhawk team that I wanted to try this out to see how I felt the product would work for my company. While they did mention fees, they were not clear on the amount and exactly when they would be due.

I am not saying these details were not in the small print. I am sure they were - I just don't think they are especially clear on this with their new customers.

Misleading customers (or just plain not listening)

Additionally - while I employ between 10 and 20 staff, I stated to the rep on the phone I would only ever envisage needing a couple of cards for the time being (this, if I went ahead and decided the service was right for us).

The rep I spoke to jumped on the staff numbers and seemed to think I would need 10-20 cards and I was going to save a fortune with their product!

Super easy to use, good customer support and great service. Highly recommended.

Quick and super helpful! Very personal and kind, a real saviour!

great tool for expense mgmt
we are using the tool since some weeks for our small team 7 fte for complete expense and partially invoice management. except of some minor funtionality miss outs it covers all important aspects and is easy to use.

Very excellent service. I received card in few days after application and incoming payment are credited in short time…

Still waiting to check if we will be able to post from Payhawk to Dynamics

Very nice and understanding answers

They are not mechanical, and they are very accommodating and care about my business.
I have found exactly the service I was looking for here.
I think it will expand the possibilities for the E-residency company.

Perfect service
NPAPAS

They are very responsive and are willing to understand my business. I have dealt with three support representative and I feel they speak the same language. Looking forward to working with them for a long time.

The product is very interesting for fast-growing tech companies like us. It is very simple to automate and digitize valueless financial tasks and be able to focus efforts on other areas with more impact on the business outcomes.

The usability of the product is quite good and with inclusive functionalities to increase productivity in the team. The customer success team is very involved and the experience has been very good from the first contact, the implementation, and even some operational doubts that have been raised during the use of the platform.

Speed? Helpfulness? Everything is here. I used many different payment services before but I've never seen fastest responses like this. I asked my all "long" questions and Eleonora answered them patiently. No question marks in mind thanks of employees. If you are not resident in Estonia but have an company in there, I definitely recommend this service. It saves your time and help to get Estonian IBAN.