Payless Promotions Reviews 1,375

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their amazing helpfulness and professionalism, making the entire process smooth and easy. People are highly satisfied with the product quality, noting the first-class items and excellent printing. The service is frequently described as prompt, efficient, and exceptional, with many appreciating the quick turnaround times and clear communication. However, some customers experienced issues with product sizing, finding items to be larger than expected. A few other people also felt that the color of the product received differed from the proof, and one reviewer was dissatisfied with the quality of a specific fabric, describing it as cheap.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection. Customers consistently praise the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent quality of products,... See more

Order

Consumers find order to be positive. Many reviewers praise the staff for being helpful, upfront with costs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Disappointed with the colour green, but you did warn me on the proof. However the proof was brighter than the real thing. Very happy with the final outcome after selecting a brighter colour on a r... See more

Company replied

Rated 5 out of 5 stars

We needed extra products as our numbers exceeded our plan. Jazz worked really quickly with us to make sure we had enough products, and for it to be processed and delivered as quickly possible. Would h... See more

Company replied

Rated 5 out of 5 stars

The ladies in the office love their new uniform!!! The tops, vests and jackets and the embroidery of our company logo are first class. The choice/brand of clothing and size options is fantastic.... See more

Company replied

Rated 5 out of 5 stars

Jazz was amazing to deal with. Super quick to respond to emails, provide information and answer any questions. Once we had given approval for the order, they noticed after swapping the design fr... See more

Company replied


Company details

  1. Promotional Products Supplier
  2. Headwear Store
  3. Uniform Store
  4. Work Clothes Store

About Payless Promotions

Written by the company


Finsol

Finsol

About us

You can trust us with your most important asset - Your brand. We are striving to be the best in Australia at providing relevant, effective and price-competitive branded uniform and merchandise solutions to organisations across Australia.

For you, this means getting the right uniform and promotional products for your needs, delivered on time, whilst saving time and money. We even try to have a little fun along the way.



finsol

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Awesome quality but sizes come up BIG!

Love the quality of the t-shirts and silkscreen printing. Super easy staff to communicate and deal with. Great value products. The only issue is the sizing comes up big - at least one size bigger than expected. Next time we'll adjust our order bearing this in mind.

October 6, 2025
Payless Promotions logo

Reply from Payless Promotions

Thanks so much, Taz! 😊
We’re so glad you love the quality of your tees and print and really appreciate your kind words about our team and service. Thanks also for the feedback on sizing; that’s super helpful for us and other customers to know. We look forward to helping with your next order!

— The Payless Promotions Team

Rated 5 out of 5 stars
Payless Promotions logo

Reply from Payless Promotions

Thanks so much, Tracy! We’re really glad to hear you found our service fast and supportive, that’s exactly what we aim for with every order. It was a pleasure working with you and the team at Lion Underwriting. We look forward to helping again soon! 😊

Rated 5 out of 5 stars

great customer service and friendly…

great customer service and friendly helpful staff

October 27, 2025
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Reply from Payless Promotions

Thank you, Robyn! We’re so pleased to hear you had a great experience with our team. Providing friendly and helpful service is always our goal. We really appreciate your support and look forward to assisting Lifetime Connect again soon! 😊

Rated 5 out of 5 stars

AMAZING CUSTOMER SERVICE

I had a last-minute request for promotional items, and Payless Promotions went above and beyond to exceed my expectations. Despite the short notice, they delivered a high-quality bottle opener engraved with our DeconSafe Solutions logo. Jazz was absolutely fantastic—providing exceptional customer service, a quick turnaround, and great pricing. I highly recommend Payless Promotions for their professionalism, efficiency, and commitment to customer satisfaction!

October 22, 2025
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Reply from Payless Promotions

Hi Katrina,

Thank you so much for your amazing feedback! We’re thrilled to hear you were happy with the engraved bottle openers and that everything came together smoothly despite the short turnaround. Jazz will be delighted to know her service made such a positive impact.

We truly appreciate your recommendation and look forward to helping DeconSafe Solutions again with your future promotional needs.

Rated 5 out of 5 stars

Easy order process

Easy order process, provided information and any questions with professionalism. Super-fast turn around and delivery.

October 15, 2025
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Reply from Payless Promotions

Hi Sharon,

Thank you for your kind words! We’re so glad to hear the ordering process was smooth and that your items arrived quickly. It’s great to know our team’s professionalism and communication made the experience easy for you.

We really appreciate your support and look forward to working with you again soon!

Rated 5 out of 5 stars

Great customer service

Great customer service and fast turnaround. Jazz was fantastic to work with. Would definitely recommend!

October 22, 2025
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Reply from Payless Promotions

Hi Alexandra,

Thank you so much for your lovely feedback! We’re thrilled to hear you were happy with the service and quick turnaround. Jazz will be so pleased to know you enjoyed working with her.

We really appreciate your recommendation and look forward to helping with your next project!

Rated 5 out of 5 stars

Stress Free

Fast, efficient and responsive. Couldn't fault the service or product.

October 21, 2025
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Reply from Payless Promotions

Hi Tracey,

Thank you for your wonderful feedback! We’re so glad to hear you were happy with both the service and the product. It’s great to know everything met your expectations.

We really appreciate your support and look forward to working with you again!

Rated 5 out of 5 stars

Excellent Customer Service & Product Quality

Communication was fast and customer service was exceptional at all touchpoints throughout the process. Both parts of our order arrived within the estimated timeframes, with no delays or issues with delivery. Quality is consistent across mutliple orders.

October 20, 2025
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Reply from Payless Promotions

Hi Georgia,

Thank you so much for your thoughtful feedback! We’re thrilled to hear our communication, service, and delivery met your expectations across multiple orders. It’s always a pleasure working with the Character Builders team, and we truly appreciate your continued trust in us.

Rated 5 out of 5 stars

Hayley was great

Hayley was great. Simple process and speedy.

October 16, 2025
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Reply from Payless Promotions

Hi Kellie,

Thank you for your lovely feedback! We’re so glad to hear Hayley made the process easy and quick for you. We’ll be sure to pass your kind words on to her.

We really appreciate your support and look forward to helping again in the future!

Rated 5 out of 5 stars

Excellent

Great quality and fantastic to deal with

October 12, 2025
Payless Promotions logo

Reply from Payless Promotions

Thank you for your great feedback! We’re so glad to hear you were happy with the quality of your products and found our team easy to work with.

We really appreciate your support and look forward to helping with your next order!

Rated 5 out of 5 stars

Extremely happy with my order

The manager of my order Jazz was fantastic. Without any issue she was able to deconstruct my complex needs relating to my last minute order for promotion tshirts for 2 different events. I felt she was available for clarification and discussion at any stage of the order and supply process. The tshirts arrived on time exactly to my requirements. The pricing was extremely competitive and I will definitely be using Payless Promotions again for future orders

October 8, 2025
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Reply from Payless Promotions

Hi Ben,

Thank you so much for your wonderful feedback! We’re thrilled to hear Jazz was able to make the process smooth and stress-free, especially with your complex, last-minute order. It’s great to know everything arrived on time and exactly as you needed.

We truly appreciate your kind words and look forward to helping with your future promotional projects!

Rated 5 out of 5 stars

Fantastic

Great customer service.
Company branded lolly bags look professional and taste great

October 1, 2025
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Reply from Payless Promotions

Hi Vanessa,

Thank you for your lovely feedback! We’re so glad to hear you’re happy with your branded lolly bags, both in look and taste! It’s great to know they hit the mark for your team.

We really appreciate your support and look forward to helping with your next project!

Rated 5 out of 5 stars

Great products, fantastic service

Very good service, super helpful designing the right promotional logo, pricing is the best we could find and the delivery was quicker than expected, highly recommend.

October 1, 2025
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Reply from Payless Promotions

Hi Sean,

Thank you for your fantastic feedback! We’re so glad to hear you found our team helpful with your logo design and that your order arrived ahead of schedule. It’s great to know our pricing and service hit the mark for you.

We really appreciate your recommendation and look forward to working with you again soon!

Rated 5 out of 5 stars

Quality product

Clear easy instructions, prompt service, quality products very happy with end result.

October 7, 2025
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Reply from Payless Promotions

Hi Peter,

Thank you for your great feedback! We’re so glad to hear you found the process simple, the service prompt, and the final products high quality. It’s wonderful to know you’re happy with the end result.

We really appreciate your support and hope to work with you again soon!

Rated 5 out of 5 stars

Getting back to me very quickly with a…

Getting back to me very quickly with a competitive price, then delivering well on time, even when we ordered a second batch made the whole experience brilliant, wuality of the product was also excellent. Couldn’t recommend more, would definitely use again.

September 28, 2025
Payless Promotions logo

Reply from Payless Promotions

Thank you, Judy, for your wonderful review. We’re so pleased to hear that you were happy with our quick response, competitive pricing, and timely delivery, even on your second batch. It’s great to know the product quality met your expectations. We truly appreciate your recommendation and look forward to working with you again in the future.

Rated 5 out of 5 stars

EJ is my rep who is the best and always…

EJ is my rep who is the best and always makes our experience with ordering merchandise really seamless. Products are always great quality too!

September 28, 2025
Payless Promotions logo

Reply from Payless Promotions

Thank you, Mel, for your lovely feedback. We’re so glad to hear that EJ continues to provide you with a seamless and positive experience. It’s great to know you’re happy with the quality of our products as well. We truly appreciate your ongoing support and look forward to working with you again soon.

Rated 5 out of 5 stars

Great customer service

Great customer service, quality product and fast turnaround. Payless Promotions exceeded all my expectations. Thank you!

October 1, 2025
Payless Promotions logo

Reply from Payless Promotions

Thank you, Fiona, for your wonderful review. We’re so pleased to hear that you were happy with the service, product quality, and turnaround time. It’s great to know we exceeded your expectations. We truly appreciate your feedback and look forward to assisting you again soon.

Rated 5 out of 5 stars

Fantastic prompt service.

Fantastic prompt service.

Jazz was excellent in working through our requirements and providing the necessary quotes and communications throughout.

We were extremely happy with the quality of the product and the turnaround times.

September 30, 2025
Unprompted review
Payless Promotions logo

Reply from Payless Promotions

Thank you, Ian, for your excellent feedback. We’re delighted to hear that you were pleased with the service, communication, and quality of your order. It’s wonderful to know Jazz was able to assist you efficiently throughout the process. We truly appreciate your support and look forward to working with you again in the future.

Rated 5 out of 5 stars

Good product

Good product, correspondence good very fast delivery ,have used them in the past and will use them again

September 28, 2025
Payless Promotions logo

Reply from Payless Promotions

Thank you, John, for your kind review and continued support. We’re glad to hear you were happy with the product, communication, and quick delivery. It’s always a pleasure working with you, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Very responsive

Very responsive and understanding of our timeframe and budgetary constraints!

September 17, 2025
Payless Promotions logo

Reply from Payless Promotions

Thank you, Belinda, for your great feedback. We’re so pleased to hear that our team could accommodate your timeframe and budget needs. It was a pleasure assisting you, and we look forward to working with you again in the future.

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