PayMaya Reviews 172

I used to have PayMaya account; but last week, they closed my account without any kind of explanation. they said it is on terms and conditions but I cannot see any violations that I've done of any so I just approach their Customer service, but they never want to discuss the "violations" that I commit. They cannot give my remaining balance because it is already been block and they have nothing to do. It is shame they doesn't even bother for customer's complains regarding on these and they scam people by not getting their remaining balance from the account.

Nice app! Easy transaction.

Very poor service. Customer Service is very bad as well. No urgency in every concern.Just to update my account details is still pending until now for 10 months already. No feedback at all. They always give me ticket number and wait for the resolution. I have submitted my requirements still, undone. So terrible experience. They only want money and business but customer is not totally important to them. Very sad. I hate paymaya. Very unsatisfied customer.

At first ,the problem is not easy to find a place to cash.Now,I think its not fully helpful,for you need to pay 10 pesos for every one thousand that you cash. It is more acceptable if you need pay addition fee upon using the apps for purchasing but

not by just putting some money on it. It better to use bank deposit in this manner.

Poor service. The limitations of transfers per day is very incovenient. How would you limit your app to transfer certain amount per day. Then limit will be reset after a month? Do not use this app.

I made a payment through PayMaya to buy some load for a cellphone with Smart in Philippines.
They took my money but never activated the load in the network.
Smart says is a matter to be dealt with PayMaya.
I emailed PayMaya.
I got an automated response and a case number.
Nothing more since.
That was first week in August 2020.

They marked my account as duplicate, when I asked what was the other account they didn’t even bother telling me, they also have an option whether to forfeit your balance or not when requesting for deletion. It’s obvious we would not forfeit as that is our money, what a stupid option. Don’t use Paymaya.

Never use this payment service. Very dreadful service. I bought 500php worth of load in their shop and It has been 8 months and I still haven't received those. I tried contacting thrice, through telephone and email and both just blatantly denied my request. They just said I would wait a week and it has been 8 months and still no updates HHAHHAHAHAHA what even is this? Tried upgrading my account twice and all was denied. The only reason this company is successful is because Filipinos have no other choice but to use this <3

Absolutely useless, dont waste your time, impossible to add funds.

Don't use this app it is useless. The app is garbage so as the company running it.

Their services sucks! I transferred money to my newly opened Paymaya account and for two days now I cannot withdraw them because of some issues about my account upgrade. They are not replying to emails and calls. Waste of time and money. Thumbs down. I will not recommend yhos service.

Customer service is bad. Their system is buggy and no customer service to help you. I sent them an email and no response for three days now. They will just get your money, beware.

It is a good app, they also have a website but for FAQ's about their product. When I've transfer an amount from Paymaya to Coins.ph the system accidentally left the amount at their site. Meaning the transaction did not push through to be send to my coins.ph. after 24 hours luckily their customer service made an action the P100 Philippine Peso was received successfully on my coins.ph account. This is a good site , however the responses from their customer support takes some time before they response. But their system is always up.and running good.