Job number DY-WO-5853738 Simon came out at 11pm to help fix a leaking pipe in our kitchen, we turned of everything on our end but leak persisted. Simon replaced the pipes and resolved the issue... See more
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Worst customer support you can get. We did rebranding and changed our company name four months ago, and since then we are trying to contact Nets to apply these changes of our business name and emai... See more
I attempted a credit card transaction for DK3600 in Denmark on 19th July 2025. The transaction did not process (due to nationwide Nets outage), so I paid via cash. Three months later (13 October 2025... See more
Company replied
It took me months to register with them. They collected all my data to cancel the contract after 2 weeks - because my products suddenly weren't supported anymore. They also let me know about their dec... See more
Company details
About Nets
Written by the company
About us
Nets is dedicated to make payments easier for our merchant customers, as well as their customers. We offer user-friendly solutions to companies of all sizes and both within physical payments and online. We strive to be merchants’ trusted payment partner, so we do not compromise on security and stability.
Are you in need of support?
Our customer care are ready to answer your questions on phone every Monday to Friday between 8:00-17:00.
You can also find answers to your questions by following the link below.
Support portalContact info
Klausdalsbrovej 601, 2750, Ballerup, Denmark
- +45 44 68 44 68
- payments.nets.eu
2.3
Poor
3K reviews
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Contract signed for Nets Online and…
Contract signed for Nets Online and monthly payments are being taken. When the business actually started then customers called to say that the nets online portal doesn’t work. Called support, first I was told that “everyone is on holiday” so nothing could be done. Called back after the New Year and I was told that my contract had been terminated months ago but couldn’t say why. All the while I am still paying subscription fees. Finally got a response that there had been a mistake, but that I would have to wait another 7 days for the online payments to be active as they had to do a “major system update” first. No alternative solution could be provided. So actually more than 10 days loss of online business which is terrible for a startup. Who takes responsibility? Not Nets obviously.
January 2, 2025
Unprompted review
Reply from Nets
Hi Ray
Thank you for your review.
I’m sorry to hear about your frustration with our service. We always strive to provide clear and effective support, and I regret that this wasn’t your experience.
If you’re willing to share more details about your specific issue, we’d like the chance to assist you further. Please feel free to respond to the Trustpilot message with additional information.
We value your feedback and will use it to improve our services.
I wish you a great day.
Best regards
Ali
Where is my money?
Again to day did my small restaurant not get my money from Nets👎🏾
December 19, 2024
Unprompted review
Reply from Nets
Hi Thomas
Thank you for your feedback.
I’m very sorry to hear about your experience and understand how frustrating it must be not to receive your payments on time.
To investigate this further and resolve the issue as quickly as possible, I kindly ask you to respond to the message sent by Trustpilot with your business details. This will help us locate your account and address the matter directly.
We strive to ensure a smooth payment process, and I hope we can rectify this situation promptly.
Best regards
Ali
They not provided protection in system…
They not provided protection in system against accidental pressing of the button. For the return there must be a system of protection or confirmation of the return operation. All terminals must have confirmation of the return operation. How is it
possible that when the button is pressed accidentally, there is no
confirmation of the return operation, it
is incredible.
Our employee accidentally pressed the button, he does not have access to the merchant card and he made automatic refund without approval.
Nets support same time telling me "stories" that it is not possible.
We lost money.
I do not recommend Nets if you don't want to lose your money.
December 2, 2024
Unprompted review
Reply from Nets
Hi Tatiana
Thank you for your review.
I’m sorry to hear about your experience. Some of our terminals do have settings or features that can help prevent accidental refunds, but it depends on the specific terminal you’re using.
I recommend reaching out to our customer service team, who can check whether your terminal supports this functionality and help you configure it if available.
We truly value your feedback, as it helps us improve both our products and the support we offer.
If you need further assistance, please don’t hesitate to contact us again.
I wish you a great day.
Best regards
Ali
Trash
Worst, not even «AI-chatbot» I’ve ever spoken to. I have called customer support plently of times and waited for such a long time with no response what so ever. Absolute garbage everything so far.
November 28, 2024
Unprompted review
Reply from Nets
Hi Martin
Thank you for your review.
However, I’m a bit unsure about your inquiry.
If your issue relates to your payment card, I kindly ask you to contact your bank, as they are responsible for the setup and management of your card.
I’m sorry to hear about your negative experience with our system and customer support. I fully understand how frustrating this must be, and it’s certainly not the level of service we aim to provide.
If your inquiry concerns something else, please reply to the message Trustpilot has sent you with more details. This will allow us to investigate the matter further and assist you in the best possible way.
I wish you a great day.
Best regards
Ali
I call customer for technical…
I call customer service for technical assistance,
My terminal is down and I was given a date to wait for one week, ask them if can be faster cos the terminal is down. I was told the technician were overwhelm since September. It’s November now and he says he also not sure when this issue can be solved.
This is totally unacceptable, we as merchant are not using this service for free.
November 14, 2024
Unprompted review
Reply from Nets
Hi James
Thank you for your review.
I'm truly sorry to hear about your experience with the delay in resolving your terminal issue. I completely understand how critical it is to have your terminal functioning, especially when running a business.
We strive to provide timely support, and I regret that we’ve fallen short in this case. I want to investigate this further to understand the situation and ensure we find a solution for you as quickly as possible.
Could you please respond to the message sent via Trustpilot with your contact information? This will help us prioritize your case and follow up with you promptly.
Thank you for your patience, and I hope we can resolve this to your satisfaction soon.
I wish you a good day.
Best regards
Ali
Support could be better
Although the AI chatbot only goves you a variety of options to chose from and if your problem isn't one of them it's just bad luck, however it is okay. When changing your password, you might need to wait around 24 hours for it to work, but had to find this out myself. I Hope they will get an actual person to at least sit and assist with problems, or maybe an Email for more "serious" stuff.
October 26, 2024
Unprompted review
Reply from Nets
Hi David
Thank you for your feedback.
Your insights are incredibly helpful as we work to improve the service experience for all our customers.
I’m sorry to hear that your experience with our support didn’t meet your expectations. Our virtual assistant, Netta, is designed to handle a variety of common inquiries, and if necessary, she can quickly connect you with one of our live agents who are ready to assist directly. I understand that this wasn’t fully clear, and I appreciate you bringing it to our attention.
If you’re still facing any challenges or have further questions, please don’t hesitate to reach out.
I wish you a good day.
Best regards
Ali
Great Service and products
Great Service and products. Every time I meet problems or questions, they always solve it on time and positive.
October 9, 2024
Unprompted review
Reply from Nets
Thank you for your kind review.
I'm so pleased to hear that you've had such a positive experience with our service and products. We always strive to resolve any issues promptly and efficiently, so it's wonderful to know that this has been your experience.
If you ever have any further questions or need assistance, feel free to reach out - We're always here to help you.
I wish you a good day.
Best regards
Ali
"I'm deeply frustrated with Nets as a…
"I'm deeply frustrated with Nets as a payment terminal company. The contracts are vague and unclear, and they rely on automatic email confirmations, making it impossible to get proper support or clarification. Their lack of responsibility is unacceptable."
October 8, 2024
Unprompted review
Reply from Nets
Hi Lulu
Thank you for taking the time to share your feedback.
I’m sorry to hear about your frustration with the clarity of our contracts and communication process. It’s important to us that our customers fully understand the terms of their agreements and receive the support they need.
To ensure we address your concerns, I would appreciate it if you could provide a bit more detail on the specific issues you've encountered. Trustpilot has sent you a message requesting further information, so please respond with the email linked to your account. This will allow us to review your case and offer the necessary assistance to clarify any misunderstandings.
I hope we can resolve this to your satisfaction, and I look forward to hearing from you.
I wish you a good day.
Best regards
Ali
Terrible refund website
Terrible refund website, which keeps crashing
September 11, 2024
Unprompted review
Reply from Nets
Hi Hans
Thank you for your review - we greatly appreciate your feedback.
I’m sorry to hear that your experience wasn’t ideal, and I would like to investigate the matter further to address your concerns. However, I’m a bit uncertain about the specifics of your review and don't fully understand the details you're referring to.
You should have received a message from Trustpilot requesting your contact information. I kindly ask that you respond to that message so I can locate your details in our system and better understand your situation.
I look forward to hearing from you and wish you a good day.
Best regards
Ali
Substandard or buggy payment system
Completely useless payment system. Rejects all my valid cards - which work with other systems.
I tried repeatedly, didn't work over an extended period of time. The suddenly it worked, two months later. Either the system is too complicated for vendors to implement or buggy.
August 10, 2024
Unprompted review
Reply from Nets
Hi Richard
Thank you for reaching out to us at Trustpilot.
I am sorry to hear that you had an unpleasant experience while shopping online.
If you are unable to complete an online purchase, there could be several reasons for this, such as an ad blocker, browser error, or cookie settings. It could also be due to certain security settings that your bank has applied to your payment card to protect your funds.
Additionally, Nets works with your bank to minimize fraud. If Nets detects or suspects any unusual activity on your card, we will block the transaction to ensure that it is genuinely you who is making the purchase and to protect you from potential financial loss. We understand this can be inconvenient, and if you wish to raise a complaint, we recommend contacting your bank directly.
I hope you understand that this situation is not directly related to us, but rather a measure to protect users during online transactions.
Therefore, I would greatly appreciate it if you would consider revising your review of Nets on Trustpilot.
If you have any other questions or need further assistance, please feel free to reach out to me.
I wish you a great day.
Best regards
Ali
Rude, incompetent customer service
My husband has got sms that his card is blocked because of a suspicious activity. I got all his details and as he was at work and could not speak and he would really need the card later to eat, get home I called Nets myself to find out what to do. I got very little help from some half robotic person speaking Swedish on the top of it which for me was even more difficult to understand (I speak fluent norsk). He repeater the same all the time when I was asking how I can fix fullmakt so we could solve the problem asap. In the end he without saying even goodbye finished the call. Of course I did not like it and called again to ask about the name so I could make a complaint. He saw my phone nr surely and let me wait for a long time this time. Picked up in the end. I said I did not like the way he finished our convo and that I would like to speak to his manager. He just went on and on some empty phrases. So I started to play the same game and repeated that I would like to speak with his manager. He said Im aggressive (!). And ended the call. So here I am writing this review as I never experienced something like this in Norway. And as I read I am not the only one. I called the bank and we fixed the matter without Nets.
What a zero customer service company abusing its almost monopoly on the market
July 1, 2024
Unprompted review
Don’t ever choose Nets
We have been clients for more than 14 years.
We resigned and now you are trying to kill us in fees to force us to ‘stay’ because it’s too expensive to leave.
I don’t recommend anyone to use nets, there are other much more professional companies out there. I regret having ever been a client of such a low esteemed and unprofessional company
May 1, 2024
Unprompted review
The worst user experience and useless…
The worst user experience and useless support
May 6, 2024
Unprompted review
Det er håbløst fir privat person at få…
Det er håbløst fir privat person at få forbindelse til nets, både telefonisk og pr. mail
April 8, 2024
Unprompted review
Everything goes really quick when you…
Everything goes really quick when you become their customer, but not when you have problems.
If you have any problems or need their help, you will never get it.
I’ve been waiting in more times for hours , but they never answered and the only thing I heard is ,,please wait”, not even your place in the queue.
If you text them, they will tell you to call.
Guys, don’t even think to work with them this can’t be called a company !!!!
March 29, 2024
Unprompted review
BE AWARE OF ANY ORDERS YOU PLACE ONLINE As far as I can tell this company piggy…
As far as I can tell this company piggy backs on to an existing order you may be placing elsewhere.
I definitely would not sign up for this service as I would not use the tech they offer.
Unfortunately for some people (myself included) a few payments can be taken before you realise what these parasites are doing. 😡
March 13, 2024
Unprompted review
I just started but it has problems…
I just started but it has problems every day That's why they ask you for a one-year commitment
March 1, 2024
Unprompted review
dogshyte service
February 14, 2024
Unprompted review
ABSOLUTE ...Joke !!
ABSOLUTE .... Joke ! you now have 5 options,.... you now have 3 options ,..blah blah blah ! contact your bank if you have hit the wrong numbers on your card ! ...this is after I had made two online purchases, with the same card !! all of this today 12/11/2024
December 11, 2023
Unprompted review
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