PayPoint Reviews 3,275

ive just had paypoint installed by my rep nigel he has shown me how i can increase my business and customer satisfaction through the services paypoint has provided

I’m honestly shocked that PayPoint has a 4.7-star rating; my experience has been nothing short of a nightmare.
For nearly three weeks, my wife and I have been trying to redeem a voucher, only to be met with constant excuses. Every location we visit claims their "system is down" or they "don’t provide that service," despite being listed as a PayPoint provider. To make matters worse, the staff often treat us with complete distance , making us feel like beggars rather than customers.
The Major Issues:
* Theft and Lack of Accountability: One of our vouchers was actually cashed out by a specific PayPoint location, but the money was never handed over to us.
* Zero Follow-up: We filed a formal complaint regarding the stolen funds, but we've heard absolutely nothing back. In 2026, where every transaction is scanned and tracked by banks multiple times, it is ridiculous that they claim they "can't track" where the money went.
* Complete Waste of Time: Today (23.02.2026) was the final straw. We spent 3 hours driving 27 miles to multiple locations. Every single shop refused to help us.
Final Verdict:
This service is a joke. Their support is non-existent, and I refuse to waste another two hours of my life on a phone queue only to be ignored again. It is shameful that a company can operate with such total disregard for its users. Avoid at all cost

Imran came to install the PayPoint mini device. Whilst installing he told me about more of the services we can take advantage of like bank local, counter cash, having card payments. Also told me about the commissions and how it would benefit my business. Appreciate your advice th is Imran definitely going ahead with the rest

Just had counter cash training from Susan. We are a rural store with no Atm or bank this is a great community service. Help me with banking charge too with my shop money.

Nigel was brilliant and informative he taught us how to use the system with ease would Nigel paypoint systems

Jasi from RJ Local, MK2 2BQ. Many thanks for area PP rep Jalal C for upgrading my terminal to a faster one, with added counter cash service to hopefully get more footfall and more retailer commission. Also great rates on the card merchant service with bundle savings. Thanks again

Got my paypoint device installed today.
Julie installed it for us and she explained it perfectly.

Ceyhun was helpful and trained me well, he took his time going through everything with me. Thank you

thanks Bill for the update on Retailers rewards and how to claim off the paypoint terminal. easy money off your bill just for scanning stock in my store. fantastic

Kosta visited our shop even with short notice to support with card payments and bank local refresher. Thank you great service

Just had our area manager in introducing us to Paypoint mini. Staff were concerned about the change however training was top spec and staff are getting used to it. We are looking forward to the next step of integrating Paypoint onto till system. Banking services is a lot easier and quicker.

Thanks to our local rep Nigel Hebb for quickly sorting our upgrade to the one mini terminal. He installed it and trained our staff with ease. Always on hand if we have any queries and is always happy to help.
Thanks.
Hunslet Mini Market.

Kosta helped us with parcels and Royal Mail services

Annushan the great guy he helped out he essentially coming from Perth to glasgow.

Regards
Arshad Muhammad

I’m absolutely stunned at the grief my young daughter had trying g to access a benefit payment at Asda st Leonard’s in Dunfermline she was treated so rude and told she should have came in earlier! They had no money as she had just done her till this is vulnerable people being looked down on I will be writing a letter of complaint to the Scottish government and complaining to the manager at Asda and pay point tomorrow,as this is not the first time she has been treated so appallingly at this shop this is vulnerable people trying to access money from the welfare fund so they can eat that night it’s disgusting!

Thank you Sanjo Dang for ur help with upgrading my Paypoint system! I got a visit Today to install my new PayPoint device and it has saved me so much counter space which is super useful to my business. Looking forward to use my new device from any part of my store

ceyhun had helped us today with paypoint and has been extremely helpful and trained us well

Dapo Relationship Manager came to set up our new terminal today.

We found the set up very straightforward and quick. We are happy with the service Dapo has provided.

Thankyou , News and Booze

ITS A PITY I CANT RATE ZERO FOR THIS COMPANY. I DON'T KNOW HOW THEY HAVE SUCH HIGH RATINGS ON HERE. TRY NOT TO RATE THEM ON SIGN UP AS THEY ARE GOOD AT SELLING THE PRODUCT AND APPEAR VERY NICE TO BEGIN WITH. I SIGNED UP WITH THEM FOR MY STORE A FEW YEARS AGO AND THEY DISCONNECTED MY SERVICE FOR NO REASON AND WOULDN'T SEND ME MY FINANCIAL DETAILS SO THAT I COULD SEND TO MY ACCOUNTANT. I THEN HAD THE REP WHO SIGNED ME UP ORIGINALLY COME INTO MY STORE AND ASSURE ME HE COULD GET RID OF A DEBT THEY CLAIMED I HAD IF I SIGNED UP AGAIN. I DID SIGN IP BUT PUT ON THE FORM THIS TIME I WOULD NOT BE A PERSONAL GUARANTOR IF ANYTHING WENT WRONG DUE TO WHAT HAPPENED PREVIOUSLY. LONG STORY SHORT I AM NOW HAVING TO PAY BAILIFFS OVER £2000 FOR A HIGH COURT WRIT THEY MANAGED TO GET DUE TO THEM CHARGING ME FOR 2 PAYPOINT MACHINES THAT I STILL HAVE AND THEY FAILED TO COLLECT EVEN THOUGH I CHASED WITH THE SOLICITOR AND HE SAID HE WOULD ASK THEM TO COLLECT THEM. SCAMMERS!!!

*first sign up was 2023 but this app won't allow me to go to that year 😞😞😞

Crushing it was easy and smooth, he showed me everything and answered all my questions