PayPoint.net Reviews 

Their customer service so bad don't even take you phone call in emergency situation.
Shi*ty service.

No retailers should sign up for paypoint, they are very tricky and make you sign for a 5 years contract. and shocking automictic renewal of another 5 years at the end off the contract. we informed we don't need their service but they were adamant that they send us letters of our auto renewal (no letter came from them). PayPoint thinks they have the monopoly of the market so they can do anything they want. The contract is very dangerous for retailers and footfall story is a fairy tale they try to sell to retailers. Do not sign up or get paypoint to your shops.

Never able to get money out let alone £300 I need to get out to pay bills etc don’t use this service it’s impossible to get money out and can’t contact customer support by phone if you’re a consumer showing how little they care imagine having kids..

Went to local shop, the system was down !!! went to a petrol station, they have paypoint terminal but cannot accept voucher !!! FFS, get the finger out

Awful system. Tried 5 of the points on their website near me for cashout and all of them said that they don't do it because they don't hold cash. No way to filter the places that actually provide the service.

Charge you £1.80 to use there cash machines which is a rip off so I emailed these robbers and they reckon all cash machines in the area charge well no they don't just you greedy sods

Just wondering if any of you had problem with their electricity? Help from Government, i've been going to few PayPoint in Central London so many time to getting the £67 to top up my electric, and a regular customer, they keep coming with so many excuses, either their machine is not working or they don't know what that voucher..Why is it so difficult??I had a print, download, shown my email from Scottish Power, passport, proof of identity. adress and say they cannot accept, the one retailer is Food&Wine, Charing Cross Road Central London

Bought a voucher in 2011 because I found the idea intriguing. Never found an opportunity to spend the money (50 GBP) anywhere. When Brexit drove me back to Germany after 15 years I tried to get my money back. The telephone help line on the voucher did not work anymore, and I had other things to worry about in the middle of an international relocation amid a pandemic.

Now I tried again by approaching PayPoint directly. They told me the only way to take advantage of my voucher is to negotiate matters with the "store", it's at their disretion whether they will do anything. Most likely they would not, it was explained to me, because they are not guaranteed that they will get reimbursed for the voucher. What?!

That's not how I understood the bussines idea but anyway. Stay away from this, the general idea is possibly good, but the implementation is not working at all and the customer support is non-existent.

I was try 10 shos with PP nobody accept to change £66 Vauocher . I don't know where I should going to change Vauocher to energy credit , why government never not care about this issue? Where we should going to change this Vauocher ?

I advise all business retailers do not work with pay point worth company ever seen it ! Until you have contacted they’re so nice when you got contacted you will see how to playing your mind! P.P make me sick! if you cancel contact you have to pay £2500 charge no profits at all just customer buy things because of P.P which is not true no any p.p customer spending 1p
Remember god send people to your storage no stupid p.p👎🏿👎🏿👎🏿👎🏿

Received a £90 cash voucher and was told that it could be redeemed at any paypoint location. Tried 6 different stores including co op, Esso and budgets before I found anybody that would help with it. This is the same type of cash voucher given by local authorities to struggling families so find it disgusting that it is not compulsory for paypoint stores to offer the service.

Paypoint has the best service in UK.
Paypoint keep up good work.
Excellent service by the staff.
Excellent a teamwork.
THE BEST IN UK PAYPOINT
EXCELLENT SERVICE. I WILL RECOMMEND TO ANYONE TO USED PAYPOINT.

Very disappointing service. The QR code never works and they hold the parcels without releasing even if they know we are the correct customers after sharing the ID proof. I am lost lot of money . Never order or use paypoint service.

Muhammad Bhutto provided installation services to cinco wine. He was very helpful and professional.. he made things easier to understand. Thanks

The only reason that I am giving PayPoint a star, is that it appears that you cannot give them no stars...
Customer service is non existent for consumers, stuck in the middle of their B2B nightmare setup, and who are reliant on them in order to process energy payments...
There is no customer service number for consumers - you are simply told to email them - but no email address on their consumer customer service website page.
Once you have eventually found your way to a contact form, their response is to tell you to get their merchant to call them...
Their merchant is uninterested and rude - refusing to call them, so I am now stuck trying to get 2 parties to speak with each other - which has nothing to do with me, or my transaction (which says it is confirmed on the receipt...)!
So, no customer service to call, rude and obstructive merchants, my credit in their system - but not on my meter for days...

Uk useless co I ever seen. Why government give license to run money matter to this company. There agent are totally useless

I have never seen such silly compony like Paypoint..

Bunch of Theives. stay away from this company for good, they don't bring any customers, only headache from them.

sh..it company sh..it customer services all of them full of lies .. i got the till for the next day but I've been waiting for 19 days for them to come to the shop and when i call them everyone telling me something different .. tomorrow is there last day to get answer if there's no answer they will find the till outside the shop ... I hope someone from the company read my review

Yolande Booth was at my shop today and installed the new card machine. It's brilliant fast and smooth. Great to have Counter cash now