Zilch Reviews 79,519

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 12,712 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, finding it convenient and helpful for managing purchases and affording necessities. Many appreciate the flexibility of payment options, which allows them to spread costs and manage their finances effectively. The user experience is often described as easy and straightforward, with clear explanations and a smooth process for transactions. Reviewers also highlight the helpfulness and professionalism of the staff. However, some people were dissatisfied with certain aspects of payment, particularly unexpected charges for transactions or limitations on payment installment options. Some reviewers also reported negative experiences with customer service, mentioning issues like unhelpful responses, repetitive information, or difficulties in resolving problems.

What people talk about most

User experience

Consumers find the user experience to be positive. Many reviewers highlight the app's ease of use, describing... See more

Payment

People report ambiguous experiences with payment. Many customers find the payment process easy, simple, and... See more

Service

Clients share positive opinions on service, with many praising its ease of use and helpfulness for spreading... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the amazing customer... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the team for being helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The new app feature confused me greatly and left me short because the option for three months was hidden, They wouldn't change it to three months so i had to wait till i got paid again and freed up... See more

Company replied

Rated 4 out of 5 stars

A great way to repair your credit rating. Use like a debit card linked to your normal card to earn cashback. Was a little disappointed the first time I used it as wanted to pay in full and it didn't d... See more

Company replied

Rated 5 out of 5 stars

A truly terrific modern piece of software designed to coach and encourage prudent spending; albeit sometimes on luxury items, In short Zilch will reward the user with increased credit when cr... See more

Company replied

Rated 5 out of 5 stars

I originally saw this company on my Clear Score credit card page. I Googled the company and saw that it had great reviews. I applied and I had an immediate response. I was surprised to be offered such... See more

Company replied


Company details

  1. Payment Service

About Zilch

Written by the company



About Zilch
Join over 4 million customers and get the credit you deserve with Zilch. Pay your way – in-store or online – with responsible limits, no interest* and no late fees. Ever. *Purchase fees may apply.

From 18.6% APR Representative. Credit subject to status, 18+, UK residents only. T&Cs apply.

Pay with credit
S-t-r-e-t-c-h the cost of pricier purchases with credit limits up to £2250. Break down your payment into four equal chunks with Pay over 6 weeks or 3 months. And hit Snooze* whenever you need more time. *Subject to eligibility and fees may apply.

Pay with debit
The Zilch card links seamlessly with your bank account so you can pay via debit and get up to 5% back in Rewards every time you Pay now. Rewards are added to your account instantly, so you can use them to discount your next purchase or save them up for something special.

Exclusive deals
Download the Zilch app and browse our storefront for exclusive deals at brands you love, including Amazon, Morrisons, eBay and loads more.

Grow your credit
If you use Zilch regularly and always make your payments on time, your credit score could go up. We’ll also give you easy-to-follow tips on how to increase your credit limit.

Download App

Contact info

  • 111 Buckingham Palace Road , SW1W 0SR, London, United Kingdom

  • payzilch.com

4.4

Excellent

TrustScore 4.5 out of 5

80K reviews

5-star
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Rated 5 out of 5 stars

Best oportunit

May 7, 2026
Zilch logo

Reply from Zilch

We love to hear it. Cheers for taking the time to leave us your feedback, we’re always here if you need help.

Thanks
Team Zilch

Rated 5 out of 5 stars

Fantastic Product

Simple process start to finish with no hidden costs

May 14, 2026
Zilch logo

Reply from Zilch

If there’s one thing we love at Zilch, it’s making life easier for our customers, so it’s great you’ve had such a positive experience.

Thanks a bunch
Team Zilch

Rated 5 out of 5 stars

A truly terrific modern piece of...

A truly terrific modern piece of software designed to coach and encourage prudent spending; albeit sometimes on luxury items,

In short Zilch will reward the user with increased credit when credit is due and pull customers up with a well deserved short sharp shock if they overstretch themselves.

We could use one of these in no 11 Downing street!!

Five star clever banking for beginners!!

May 2, 2026
Zilch logo

Reply from Zilch

That’s such great news. We love nothing more than a happy customer, so the fact you’re happy makes us happy. Smiles all round.


All the best
Team Zilch

Rated 3 out of 5 stars

I didn't see anywhere there is a £4.50…

I didn't see anywhere there is a £4.50 charge added on

May 14, 2026
Zilch logo

Reply from Zilch

We’re so sorry you’ve had issues with Zilch and we’d love the opportunity to make things right. We’ll send an email to the address linked to your account. Get back to us when you have a minute and we’ll try to resolve it.

In the meantime, thanks for taking the time to leave us this review. We truly appreciate all feedback, good or bad.

Thanks
Team Zilch

Rated 5 out of 5 stars

Good 22.....

Good 22.....

May 14, 2026
Zilch logo

Reply from Zilch

Thanks for taking the time to share your experience. We're always happy to hear from our customers.


Please let us know if we can help in the future.


All the best
Team Zilch

Rated 5 out of 5 stars

Very easy to use

Very easy to use

May 14, 2026
Zilch logo

Reply from Zilch

Thanks for telling us about your experience with Zilch so far. We're so happy to have you on board.

Let us know if we can help with anything.


Thanks
Team Zilch

Rated 1 out of 5 stars

No it’s right

No it’s right
It’s not a good service

May 14, 2026
Zilch logo

Reply from Zilch

We really appreciate your feedback and we’re so sorry you’ve had some issues. We’ve sent you a message so we can try to resolve this for you asap.


Thanks
Team Zilch

Rated 1 out of 5 stars

Was not happy first time used card…

Was not happy first time used card charged me £3.75 on £49 purchase that’s 8-9% charge on valued item .. won’t be using as fees out way normal intreast on other cards

May 14, 2026
Zilch logo

Reply from Zilch

I’m sorry you were unaware of our Zilch Anywhere fees. Although Zilch is free to use at thousands of participating stores, some stores do incur a small fee. We’ve sent you a message so we can try to resolve this for you asap.


Thanks
Team Zilch

Rated 5 out of 5 stars

Peace of mind

May 14, 2026
Zilch logo

Reply from Zilch

Thanks for your lovely feedback. We’ll be sure to share it with the relevant people.


All the best
Team Zilch

Rated 5 out of 5 stars

First time I have used zilch i couldn’t…

First time I have used zilch i couldn’t believe how easy it was the app is brilliant and easy to use I will definitely recommend zilch

May 7, 2026
Zilch logo

Reply from Zilch

OK, stop it now. You’re making us blush.


Thanks for the love
Team Zilch

Rated 5 out of 5 stars

Very simple to apply and app is very good

Very easy to apply and my card came very quickly and it's very easy to use and the app helps me check my transactions.

May 7, 2026
Zilch logo

Reply from Zilch

We’re so glad you’re happy. Please reach out if we can help you with anything else. The best way to get in touch is via live chat or you can send us a message on Facebook, X (Twitter) or Instagram.


Thanks
Team Zilch

Rated 5 out of 5 stars

Virtual credit card that works for you

I originally saw this company on my Clear Score credit card page. I Googled the company and saw that it had great reviews. I applied and I had an immediate response. I was surprised to be offered such a high credit limit. But once I understood how it worked, I felt comfortable with making purchases. Everything is self explanatory and the app guides you through making a purchase. The fact that you can pay in 4/6/12 instalments is great for people in difficult financial situations. I have used it to pay for my grocery shopping online: meaning that I can afford to feed my family and not worry about using all my money in one go. I would definitely recommend this app/virtual credit card.

May 14, 2026
Zilch logo

Reply from Zilch

If we had a pile of our favourite feedback, this one would go straight to the top.


Thanks so much
Team Zilch

Rated 5 out of 5 stars

Very good and fun to use

Very good and fun to use. Thank you so much

May 7, 2026
Zilch logo

Reply from Zilch

Thanks for taking the time to leave us feedback – and for making us smile today.

Do reach out if we can help you with anything.

All the best
Team Zilch

Rated 1 out of 5 stars

If you want my advice I'd steer & stay…

If you want my advice I'd steer & stay away from Zilch they are aggressive on trying to retrieve there money and there charges are unreasonable.

May 14, 2026
Unprompted review
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Reply from Zilch

Firstly, we’d like to apologise that Zilch didn’t meet your expectations this time. To create a better experience for our customers, we’ve sent you a private message requesting your details so we can help get this sorted.


Thanks
Team Zilch

Rated 2 out of 5 stars

Not quite spread the cost over 6 weeks

Not quite spread the cost when I used it for a 11.00 transaction at Tesco and was charged £3.25 fee and then had to pay £9.80 for the first transaction. Didn’t really help me. Actually cost more.

May 14, 2026
Zilch logo

Reply from Zilch

We really appreciate your feedback and we’re so sorry you’ve had some issues. We’ve sent an email to the address linked to your account with a bit of further information. Get back to us when you can so we can get to the bottom of this.

Thanks
Team Zilch

Rated 5 out of 5 stars

Already loving it

The process to sign up was really fast and the payment system proceeded without any problem. Also like the user interface

May 14, 2026
Zilch logo

Reply from Zilch

Thanks for taking the time to leave this amazing review. We love hearing positive feedback and we’re so chuffed you’re happy with Zilch.

Please reach out if we can help you with anything.

All the best
Team Zilch

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