TMS Legal Reviews 

605
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff for their helpful guidance, ensuring people are kept thoroughly informed throughout the entire legal claim process and delivering successful outcomes. Reviewers frequently highlight the efficient service, fast payouts, and smooth communication that make handling compensation claims completely straightforward and stress-free. Though some customers experienced difficulties regarding delayed payments or missing payouts following their successful case resolutions. A few reviewers also noted frustrating communication breakdowns, unreturned calls, and a complete lack of proper updates when seeking essential information about their pending files.

What people talk about most

Service

Reviewers highlight high satisfaction with the service, praising a quick, effective, and easy process where... See more

Claim

People report high satisfaction and strong appreciation regarding the handling of their claim. Reviewers... See more

Payment

Consumers find payment to be ambiguous as experiences vary greatly regarding financial transactions. While... See more

Customer service

Users describe positive interactions with customer service, highlighting great professional support,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are very polite, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TMS legal has been absolutely amazing. On a few occasions now they have managed to win my cases. Today I have received £3600 into my account after a credit company charged me extremely high inter... See more

Rated 5 out of 5 stars

TMS Legal won my case with my bank in what was an easy process from my point of view. They asked some questions and then took care of all the legalities concerning my claim. In a short period of time... See more

Rated 5 out of 5 stars

Just received my payment, and literally didn't have to do anything. Money transferred into my account. They took there commission as expected and all is good. Could not fault them

Rated 5 out of 5 stars

From start to finish was kept informed of what was going on. Used this company a few times and everytime got a fab result. Staff are very polite and helpful. Thankyou for my little windfall that I nev... See more


Company details

  1. Law Firm

Written by the company

Solicitors specialising in mis-sold financial products - unafordable lending on loans, credit cards, overdrafts and vehicle finance. Also packgaged bank account claims.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

605 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.5

All reviews

(605)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam scam scam

Sent me a message that I had a successful outcome from my capital one claim and I assumed that a payment was coming but they said I owe them £££ , what a disgusting scam , don’t use this firm for anything

December 22, 2025
Unprompted review
TMS Legal logo

Reply from TMS Legal

We are sorry you feel disappointed.

Your complaint was upheld and resulted in redress from Capital One. As explained in our onboarding documents and agreement, lenders sometimes apply refunds directly to any outstanding balance rather than issuing a cash payment. This is known as an offset and reduces the overall debt owed.

Our fee is calculated on the total redress achieved, whether paid to you or applied to your balance, in line with the signed agreement.

We are happy to provide a clear breakdown of the figures if you contact us directly.

Rated 4 out of 5 stars

Positive claim

Reasonable communication, process very simple, did what they said on the website. % is quite high in terms of payment, but it's high for convivence and if you're willing to swallow the fee, the outcome is good.

December 10, 2025
Unprompted review
TMS Legal logo

Reply from TMS Legal

Thanks for taking the time to leave us an honest review Alex, and for using TMS Legal

Rated 5 out of 5 stars

Cheers, nice one

They did what they said they would and maintained good comms throughout the process. Most pleasing was the grand and a half they got me back off the billionaires. One nil to the people. Up the workers!

November 27, 2025
Unprompted review
Rated 2 out of 5 stars

Be Careful

Please be careful and read the small print. Whatever the outcome you are charged and its not a small bill.Asked to cancel and was told I would be billed by the hour!

November 25, 2025
Unprompted review
TMS Legal logo

Reply from TMS Legal

We believe this review may misunderstand our fee structure.

We operate on a genuine no win, no fee basis. If a complaint is not upheld, there is no charge. We do not bill clients by the hour.

Where a complaint is successful, our fee is calculated as a percentage of the redress achieved, in line with the signed agreement provided at the outset.

If you would like us to review your specific case and clarify anything further, please contact us directly and we will be happy to assist.

Rated 5 out of 5 stars

Just received my payment

Just received my payment, and literally didn't have to do anything. Money transferred into my account. They took there commission as expected and all is good. Could not fault them

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. Repeatedly told me they had sent information to my bank when they hadn't, which resulted in the bank closing the case. Would have been easier doing it myself and in fact have ultimately

October 10, 2025
Unprompted review
TMS Legal logo

Reply from TMS Legal

We are sorry to read this.

We take case handling accuracy very seriously and keep detailed records of all correspondence sent to lenders. It is not in our interests for a complaint to be closed due to missing information, and where additional documents are requested, these are provided promptly.

If a lender has closed a case in error or prematurely, we routinely challenge that decision and seek reinstatement.

We would welcome the opportunity to review your file and clarify the position, so please contact us directly and we will investigate this fully.

Rated 5 out of 5 stars

Amazing help

When I was first contacted by TMS I thought here we go, promise everything deliver nothing. How wrong I was, received nearly £2000 and debt paid off. Amazing company

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

TMS legal has been absolutely amazing

TMS legal has been absolutely amazing. On a few occasions now they have managed to win my cases.
Today I have received £3600 into my account after a credit company charged me extremely high interest. I cannot believe how much I was owed and that TMS won!

TMS are very professional and have kept me updated throughout. I cannot thank them enough, truly.

Thank you so very much!!!!!!

October 3, 2025
Unprompted review

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