TMS Legal Reviews 

598
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, often highlighting successful claims and quick payouts. Reviewers frequently mention excellent communication, with staff keeping them informed throughout the process. The team is often described as polite, helpful, and highly professional. However, some customers also noted issues with communication and updates regarding their claims. A few other people also felt that there were problems with payment processing, including unexpected fees, demands for already settled amounts, or delays in receiving compensation.

What people talk about most

Service

Users describe positive interactions with service, highlighting its quickness, effectiveness, and... See more

Claim

Customers had positive experiences with claim, often highlighting the professionalism and efficiency of the... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers reporting quick and efficient payouts, often... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TMS legal has been absolutely amazing. On a few occasions now they have managed to win my cases. Today I have received £3600 into my account after a credit company charged me extremely high inter... See more

Rated 5 out of 5 stars

I understood that I would pay quite a bit in fees but could never have sorted it myself. Some things need to be left to the experts! I received more than expected so very happy. Money paid in my bank... See more

Rated 5 out of 5 stars

We have been using TMS Legal and very successful and obtaining a refund for 1 motor finance claim and 2x credit cards Vanquis Bank - Aqua - along with Oodle car finance . Great experience definitely... See more

Rated 5 out of 5 stars

From the moment I got in contact with this legal team, the service has been consistant and professional. There level of communication was on point. The regular updates of the progression of my claim g... See more


Company details

  1. Law Firm

Written by the company

Solicitors specialising in mis-sold financial products - unafordable lending on loans, credit cards, overdrafts and vehicle finance. Also packgaged bank account claims.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

598 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(598)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class professional service

First class professional service. Sensitive when the need arise, but still produced an outstanding result. Thoroughly recommended to any prospective customer. They will forever have my gratitude.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Vanquis settelment

Totally bewildered by the results you have obtained for me great work behind the scenes and thank you once again

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, do exactly what they say they will. Keep you informed of progress throughout and show you exactly what you are owed in an easy read manner. Would recommend.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

TMS Legal, the company that gets results!

Totally bowled over, TMS Legal are the team who can! Their hardwork, determination and professionalism got big results and I couldn't have done it without their expertise. Even when I received letters direct from Vanquis stating companies like TMS take most of your claim and should I carry on? TMS fought on through to the Financial Ombudsman and won!
And what also made a big difference is TMS kept you in the loop at every step of the way, Big thank you and well worth it, very pleased.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Wow wow what a fantastic job

Wow wow what a fantastic job, I cannot fault tms legal, so good, communication brilliant, they got my money back from aqua, well pleased, and will be recommending to other people, thank you so much

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Compensation claim.

I must admit I had my doubts when I first started my claim with tms but they came through with flying colours. I would and will recommend them to anyone that is thinking of starting a claim. They kept me informed during the whole process and the end result was outstanding. Thank you to all the team at tms.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great help with getting funds back owed…

Great help with getting funds back owed to me that I never knew about.
Did all legal stuff , contacted the ombidsmen when initially the company refused, they fought it and then won.
And then very swiftly kept in contact and paid quickly.
Very happy an would recommend to everyone. Thanks to Shane and the team .

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Decent company

Didn't think much at first but after regular updates and communication with them I started to believe and was shocked when they had helped me and secured me a good amount of payback. The staff i spoke with where froendly and really helpful.Will definitely recommend to friends and family

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

To be honest I was very sceptical with…

To be honest I was very sceptical with regards to whether or not this would help me, as I have only ever had negative support from the company that TMS have been up against.
But I have to to say all of this was done via email, and they have throughly out done themselves the have literally managed the impossible of getting blood out of a stone.
They have been in touch with me throughout the whole process and have responded to any queries that I have had swiftly.

May 8, 2025
Unprompted review

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