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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, friendliness, and efficiency. Many people appreciate the quick turnaround times for repairs and new builds, along with clear communication and regular updates throughout the process. Reviewers often mention the staff's knowledge and their ability to provide tailored solutions, whether it's setting up new systems, transferring data, or diagnosing complex issues. However, some customers also noted issues with product quality and repair outcomes, specifically mentioning broken screens and incorrect installations after service. A few other people also felt that the company's communication could be inconsistent, leading to dissatisfaction with the overall experience.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the efficiency and speed of repairs, with... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Product

People report ambiguous experiences with product. Some reviewers were satisfied with their new PCs, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Took Laptop in as would not start. Costs explained in advance of inspection. Subsequently despite needing a new battery I made a decision to update. Purchased separately a new laptop and deposited the... See more

Company replied

Rated 5 out of 5 stars

Ian and James are first class, they built me a bespoke desktop as my old system was Windows 10 and not compatible for Windows 11. They transferred all of my software data and then James set up the ful... See more

Company replied

Rated 5 out of 5 stars

My PC was running so very very slowly, something wasn't right so I took it to PC Repair House in Cheam. The team there gave me some figures for diagnosis and potential repair. Within 24 hrs the diagn... See more

Company replied

Rated 5 out of 5 stars

Ian was super helpful just sorted everything out as I have very little knowledge put a computer package together within 3 days and I could not be more pleased. He set it up for me to make it really e... See more

Company replied


Company details

  1. Computer Repair Service
  2. Data Recovery Service

Information provided by various external sources

PC Repair House was founded in 2011, and since our first day in business we’ve provided high-quality repair services to local residents and businesses in the Surrey area. Virus/Malware, networking issues or laptop/desktop repairs - we can solve all your IT issues. We provide expert services with a personal touch. We believe that even in this modern age, doing business the old fashioned way, with that customer care and personal touch still gets results. Just check out our client comments below for proof! ​ With a range of contract options now available, we also provide reliable, comprehensive, maintenance plans for business and personal clients.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very good company.

They were very helpful and updated my laptop over the 3 days it was was there. Very pleased with the service and
would not hesitate to use them again. It was nice to get a estimate up front for the work. Ken.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and efficient service.

Following my request for help with a computer problem a PC REPAIR HOUSE engineer called at my home and was able to explain and resolve the issue. Then, having decided to have a new computer, they did all the transfer and set up speedily and efficiently with no problems. I would recommend PC REPAIR HOUSE.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Really helpful staff that go out of…

Really helpful staff that go out of their way to help. Would definitely use again - highly recommended.

March 7, 2026
Unprompted review
PC REPAIR HOUSE logo

Reply from PC REPAIR HOUSE

Thank you, Peter! I really appreciate your kind words — glad we could help and that you were happy with the service.

Kind regards,
Ian – PC Repair House Ltd

Rated 5 out of 5 stars

Above and beyond!

My husband's PC needed a really good clean out, which he attempted to do. Unfortunately, putting it back together was more difficult and he dislodged a connection. I called for advice really but the lovely guy said to bring it in and he would take a look. Having imagined a huge bill for repairs, I was so pleasantly surprised when I collected the PC and not only was the cost very reasonable, the whole inside was cleaned properly and thoroughly, and reassembled....and then carried to my car! Would definitely recommend this company, 10/10.

January 10, 2026
Unprompted review
PC REPAIR HOUSE logo

Reply from PC REPAIR HOUSE

Thank you so much for your lovely review, Billie. I’m really glad we could get everything sorted for you and give the PC a proper clean and rebuild. It’s always nice when something that seems like a big issue turns out to be a straightforward fix.

Really appreciate your kind words and recommendation - happy to help anytime.

Kind regards,
Ian – PC Repair House Ltd

Rated 5 out of 5 stars

I recently used PC repair House to fix…

I recently used PC repair House to fix my computer.
I am very happy with the service.
Ian, he were very professional friendly and he explained the problem and the pricing was fair. He got my computer working.
I would highly recommend their services.

March 18, 2026
Unprompted review
PC REPAIR HOUSE logo

Reply from PC REPAIR HOUSE

Thank you, Chandaye, for your kind review. I’m really pleased I could get your computer back up and running and that you were happy with the service and explanation throughout.

I really appreciate your recommendation and kind words.

Kind regards,
Ian – PC Repair House Ltd

Rated 5 out of 5 stars

Took Laptop in as would not start

Took Laptop in as would not start. Costs explained in advance of inspection. Subsequently despite needing a new battery I made a decision to update. Purchased separately a new laptop and deposited the new laptop for Set Up and data transfer. So much easier then trying to do it myself. Great communication throughout and everything went without a hitch. Definately would recommend this friendly service.

March 6, 2026
Unprompted review
PC REPAIR HOUSE logo

Reply from PC REPAIR HOUSE

Thank you for your kind and detailed review. I’m really pleased we could help you through the process and get everything set up smoothly on your new laptop. It’s great to hear the communication and data transfer made things easier for you.

I really appreciate your recommendation and kind words.

Kind regards,
Ian – PC Repair House Ltd

Rated 5 out of 5 stars

I would highly recommend PC Repair…

I would highly recommend PC Repair house. Their service and customer support is amazing! I reached out to them with a hard drive query and they provided me with clear instructions on timescale and costs. Throughout the process I was kept informed of progress and that service is rare to find.
I was nervous my data was lost but Ian and his colleague reassured me that there were options and subsequently they saved my data.
Definitely worth a visit if you value true customer service.

April 16, 2026
Unprompted review
PC REPAIR HOUSE logo

Reply from PC REPAIR HOUSE

Thank you, Stacey, for your lovely and detailed review. I’m really pleased we could reassure you and successfully recover your data. I know how stressful that situation can be, so it’s great to hear you felt supported throughout the process.

I really appreciate your kind words about the communication and service. Thank you for the recommendation and I’m always here if you need any help in the future.

Kind regards,
Ian – PC Repair House Ltd

Rated 5 out of 5 stars

Great service from PC Repair House

I am writing to express my utmost satisfaction with the service provided by PC Repair House, specifically regarding the repair and update of my son's gaming PC.
Having no prior knowledge of how to address the issue, I contacted PC Repair House. Ian’s response to my email was remarkably prompt, offering immediate assurance that he could assist. Upon dropping off the PC, Ian and his team meticulously diagnosed the problem. Throughout the process, I was consistently updated on the necessary steps and presented with various component options at different price points to align with my budget. The work was completed efficiently and in a timely manner.
Ian was exceptionally helpful and friendly throughout our interactions. I unequivocally recommend PC Repair House to anyone experiencing technical difficulties with their computer.

February 8, 2026
Unprompted review
PC REPAIR HOUSE logo

Reply from PC REPAIR HOUSE

Thank you very much, Ajith, for taking the time to leave such a detailed review. I’m really pleased we could get your son’s gaming PC sorted and that the process felt clear and straightforward throughout.

It’s great to hear the updates and options helped you feel confident in the decisions along the way. I really appreciate your recommendation and kind words.

Kind regards,
Ian – PC Repair House Ltd

Rated 5 out of 5 stars

Excellent service by Ian

Excellent service by Ian, my PC was becoming lethargic as internet speed fluctuated. Ian ran some tests and advised the cure being an ariel to boost signal which has made a huge difference - really appreciated and as previous issues & visits confirm these guys have always resolved my issues. Highly recommended.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and efficient

Nice people, helpful and efficient

November 26, 2025
Unprompted review
PC REPAIR HOUSE logo

Reply from PC REPAIR HOUSE

Thank you, Judy! We really appreciate your kind words and are glad you were happy with the service. Always a pleasure to help.

Kind regards,
Ian & James – PC Repair House Ltd

Rated 5 out of 5 stars

Great service

Quick, cost-effective, polite and helpful. My broken laptop was fixed within a day with all data intact! I did pay for the expedited service, and it was good. Would definitely use again.

December 8, 2025
Unprompted review
PC REPAIR HOUSE logo

Reply from PC REPAIR HOUSE

Thank you, Nici, for your lovely review. We’re really glad the priority service worked well for you and that we could get your laptop repaired and back to you so quickly with all your data intact. We really appreciate your kind words and would be happy to help again anytime.

Kind regards,
Ian & James – PC Repair House Ltd

Rated 5 out of 5 stars

Liquid spillage into laptop

Unfortunately in using my lap top whilst drinking coffee tipped coffee over lap top contacted Repair House no problem bring this laptop in we will have a look at repair gave estimate repair carried out within estimated cost engineer very helpful and repair carried out repaired in good time would recommend this Repair House used them again due to an issue with and iPad which was owned bu me wife very happy with second repair very helpful team of engineers try them out ""Note good parking at location"

November 24, 2025
Unprompted review
PC REPAIR HOUSE logo

Reply from PC REPAIR HOUSE

Thank you, Cecil, for your detailed and thoughtful review. We’re really pleased we could get your laptop repaired after the spillage and that the iPad repair went smoothly too. It’s great to hear you were happy with the service, pricing, and turnaround both times. We really appreciate your kind words and recommendation — and yes, the easy parking is always a bonus!

Kind regards,
Ian & James – PC Repair House Ltd

Rated 5 out of 5 stars

My PC was running so very very slowly

My PC was running so very very slowly, something wasn't right so I took it to PC Repair House in Cheam. The team there gave me some figures for diagnosis and potential repair. Within 24 hrs the diagnosis was completed and a new SSD fitted. I was without my PC for only 3 days and now it back to its high speed self.
PC Repair House did a really excellent job with a quick turn around and very friendly and knowledgeable approach to me as a customer. I would recommend them.

January 5, 2026
Unprompted review
PC REPAIR HOUSE logo

Reply from PC REPAIR HOUSE

Thank you, John, for your kind and detailed review. We’re really pleased we could identify the issue quickly and get your PC running at full speed again with the new SSD fitted. It’s great to hear you were happy with the turnaround time and the service you received. Your recommendation means a lot to us.

Kind regards,
Ian & James – PC Repair House Ltd

Rated 5 out of 5 stars

Very glad I found PC Repair House

Thank you to the team at PC Repair House, they cleaned up my laptop when I stupidly clicked on something I shouldn't. They went through everything when I collected it and were very professional and friendly.

November 8, 2025
Unprompted review
PC REPAIR HOUSE logo

Reply from PC REPAIR HOUSE

Thank you, Toni, for your lovely review. We’re really glad we could get your laptop cleaned up and back to normal again. It was a pleasure helping you, and it’s great to hear you were happy with the explanation and service.

Kind regards,
Ian & James – PC Repair House Ltd

Rated 5 out of 5 stars

Excellent service and swift repair

Excellent service and swift repair. Everything including the clear quote, friendly service in the shop, regular updates, fast diagnosis, advice and flexibility in sourcing replacement parts, and successful fix (for a gaming PC with various blue screen errors...) was handled really well. Thank you - it is very much appreciated!

November 15, 2025
Unprompted review
PC REPAIR HOUSE logo

Reply from PC REPAIR HOUSE

Thank you, Cam, for your fantastic and detailed review. We’re really pleased we could get your gaming PC repaired quickly and that you were happy with the communication, updates, and flexibility throughout the process. It’s always great to hear when everything comes together smoothly. We really appreciate your kind words and feedback.

Kind regards,
Ian & James – PC Repair House Ltd

Rated 5 out of 5 stars

Excellent PC Repair Service

Thank you to the Team at PC Repairs House for their excellent, prompt and friendly service in replacing the screen on my Laptop, ahead of me starting a new job. I cannot recommend them enough

December 15, 2025
Unprompted review
PC REPAIR HOUSE logo

Reply from PC REPAIR HOUSE

Thank you, Helen, for your lovely review. We’re really pleased we could get your laptop screen replaced quickly and have everything ready in time for your new job. It’s great to hear you were happy with the service, and we really appreciate your kind recommendation.

Kind regards,
Ian & James – PC Repair House Ltd

Rated 5 out of 5 stars

I have used PC repair house twice over…

I have used PC repair house twice over the last two years to fix my kids laptops. Both times speedy service and fix.

January 15, 2026
Unprompted review
PC REPAIR HOUSE logo

Reply from PC REPAIR HOUSE

Response:
Thank you, Milan! We really appreciate you coming back to us and are glad we could get both laptops sorted quickly. It’s always great to see returning customers and to know you were happy with the service each time.

Kind regards,
Ian & James – PC Repair House Ltd

Rated 5 out of 5 stars

Great home office support

I was finding it impossible to connect a new printer to my laptop. James' home office visit completely sorted a very complex (and unexpected) issue and set me up to print perfectly. With a highly professional approach to problem solving and an easy to understand explanation of what he was doing, he made it a great customer experience. Well done!

January 12, 2026
Unprompted review
PC REPAIR HOUSE logo

Reply from PC REPAIR HOUSE

Thank you, Mike, for your kind and detailed review. We’re really glad James was able to get everything working properly for you and that his visit made the whole process straightforward. It’s always great to hear when a complex issue is resolved smoothly and clearly explained. We really appreciate your feedback and kind words about the service.

Kind regards,
Ian & James – PC Repair House Ltd

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