PC Sales Online Reviews 10,638

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, with quick response times and efficient problem resolution. Consumers frequently mention the excellent service provided, noting the ease and effectiveness of their overall experience. However, some customers experienced issues with product activation keys, with a few reporting issues with key validity. There were also occasional mentions of difficulties with software installation or compatibility, particularly with older OEM licenses or when updating existing Microsoft Office products.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the fast, effective, and... See more

Product

Clients share ambiguous opinions on product. Many customers report positive experiences, praising the great... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and prompt... See more

Technology

Users describe ambiguous interactions with technology. Many customers praise the ease of fixing problems with... See more

Response time

Consumers find response times to be positive. Reviewers consistently praise the speed and efficiency of the... See more

Based on these reviews

Rated 5 out of 5 stars

This is a great site! Great pricing and they provide online chat support (a live person, not a bot). I uninstalled my current MS Office and installed the one I got from PC Sales. But it wouldn't act... See more

Rated 5 out of 5 stars

This is my second "major" visit - because I bought a new computer. Despite being rather tired and trying to use a licence number for a lastest version on a misinstalled earlier version, these guys ju... See more

Rated 5 out of 5 stars

I was talking to a representative by the name of alexander, he was straight forward and kind to assist my problem right away and wouldn't you know it was absolutely correct when i miss typed the wrong... See more

Rated 5 out of 5 stars

The price was excellent for a Windows product with all that be said about Window (good & some not so good). Product was exactly as represented with very good installation instructions for anyone who... See more


Company details

  1. Software Company

Written by the company

Friendly and helpful customer support advisors. pcsalesonline guarantee to support customers through the software installation and activation process.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Service is good! When I ran into an issue with my order

When I ran into an issue with my order, customer service reached back out to me the next business day, performed the fix on my behalf (I did try and resolve with their instructions on my own but was unsuccessful), and got my product working. I couldn't ask for better service after 1 inquiry.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

bought office software at a great price…

bought office software at a great price from them but I had to reset my computer and start with a fresh windows install and microsoft doesn't provide the download or support to the software anymore grrr. the support chat at pc sales online was able to assist me so quickly and seemlessly, I have it working again. These guys are the best place for software and 110% legit!

January 9, 2026
Unprompted review
Rated 4 out of 5 stars

I love the great prices

I love the great prices. The software works great but was a little difficult to register due to some confusion in the registering process. Maybe some clarification would help. But the customer service was excellent. Thanks

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Could Not Activate Windows Properly!

Queenie, Was the Tech Support person that assisted me in correcting my problems that I was having. She was patient and knew the reasons of why I could not get my Windows 10 PRO working properly. She is truly Wonderful! I Thank her very much! PC Sales Online is a Caring Company with a helpful Staff! FIVE Stars *****

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

ABOVE AND BEYOND!!!

Highly recommended! Top notch customer service! I had problems with my windows activation, I emailed for help after hours on Christmas eve. I didn't expect any response during the holiday, so I didn't check until late on Christmas day. Little did I know, there had been an immediate response the night before. So, I followed the suggestion they had given. Again it was after hours, and I responded again, saying that these measures didn't work. almost immediately, there was a reply asking for some info. I sent that info, and within minutes I got another reply, letting me know that the issue had been resolved. If I had been more alert to my email, the problem would have been fixed RIGHT AWAY, they were on top of their game, more so than any business I've ever dealt with. I wasn't expecting customer service to actually answer me after hours on holiday evenings, but they were so very involved with my issue that it was solved quickly!!! THANK YOU! You guys are great!!!

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

MS Office Activation

Bought MS Office, and the activation key said is was in use too many times.
Started a chat with the web agent. I could either call MS myself, or she'd do it for me (with the activation code from the "call" prompt). Didn't feel like doing it myself, so she called, activated it, and asked me to go back and activate online, and it should work. AND IT DID.
The entire chat took about 30 seconds, and now I've upgraded from Office Student 2007 to Office Professional 2021. My kids are very pleased.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service

Kathleen was great. She walked me step by step and helped me to activate. She did not give up and was most helpful.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

My friend and I purchased software

My friend and I purchased software. We had trouble loading it, and called for help. Lee walked us through the process. Everything went smoothly. He was friendly and very knowledgeable. I would definitely purchase from PCSALESONLINE.COM again.
Mike J and Debbie B.

December 9, 2025
Unprompted review

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