Peacock Bazaar Reviews 402

TrustScore 2.5 out of 5

2.4

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Rated 3 out of 5 stars

Ordered for Christmas - after waiting four weeks it still hadn't been dispatched. Asked them to cancel the order and refund. The order was cancelled and refund applied within 24 hours. Managed to... See more

Rated 2 out of 5 stars

It has been almost 2 weeks since I placed my order#14688 and it still has not been dispatched. Contacted customer service but received more excuses (high volume of orders, increase in fraudulent acti... See more

Rated 2 out of 5 stars

ordered in the 27th Nov says dispatches in 2 to 3 days, still not got it, emailed in and they came back with every excuse under the sun as to why it has not been sent, it's unacceptable. Don't say y... See more

Rated 3 out of 5 stars

I ordered perfume on 6 November 2024 for a birthday in line with their policies for delivery. Today is the 17 November and I have received nothing. I keep getting the same automatic reply about th... See more

Company replied

Company details

  1. Cosmetics and Perfumes Supplier

Written by the company

Quality and authenticity are our utmost priorities. We collaborate directly with trusted manufacturers and authorised distributors to source our perfumes, guaranteeing that every bottle you receive from us is genuine. We take pride in providing you with an authentic and enchanting fragrance experience that captivates your senses and leaves a lasting impression. Our aim is to offer you your favourite brands, at great prices!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

402 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Poor service

They took payment for perfume on 28 November the came up with lame excuses for not having sent the order I personally think the knew they given to good a deal or they are as useless as I suspect finally had refund 5 of December they are extremely slow at customer service and irritating as hell when they sign off on email by saying happy Peacocking extremely irritating when they are letting you down it's Christmas if you want parcel delivered this company isn't one I'd have faith in

December 5, 2024
Unprompted review
Rated 1 out of 5 stars

Don’t order with them 😡

Placed an order on their website.
Said 7 days before order dispatched thought fine. I’ve ordered before the madness and Black Friday. Now on day 15 and still nothing has been despatched ! All their emails keep saying is we are going to soon or we are busy . There’s no updates with it . So I have no idea if it will be here for Xmas . So avoid ! Poor and in inadequate service. 😡

November 20, 2024
Unprompted review
Peacock Bazaar logo

Reply from Peacock Bazaar

We’re sorry to hear about your experience. Your feedback is important to us, and we regret any inconvenience caused.

Unfortunately, we have been unable to locate your information in our customer records. To assist you further and resolve this matter as quickly as possible, could you kindly provide us with your order number or any additional details about your purchase? Alternatively, please feel free to contact us directly at contact@peacock-bazaar.co.uk

We hope you'll be peacocking with us again in the future!

Rated 5 out of 5 stars

Perfume

Great price

November 14, 2024
Peacock Bazaar logo

Reply from Peacock Bazaar

Thank you so much for your wonderful review 🥰 Happy Spraying 🦚

Rated 5 out of 5 stars

Best competitive price

Best competitive price, swift delivery, very happy, thank you !

November 14, 2024
Peacock Bazaar logo

Reply from Peacock Bazaar

Thank you for your wonderful review 🙌🏽 we hope that you will bepeacocking with us again in the future 🦚

Rated 1 out of 5 stars

Not a great start

Not a great start
For anyone ordering before before Christmas I ordered 21st November still waiting,contacted them still not dispatched crazy

December 5, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered an aftershave on 14 November…

I ordered an aftershave on 14 November and was informed of a 5-7 day delivery period. As of today, 5 December, no delivery!! I have emailed 3 times with the same email sent back to me but still no product. I have requested a refund but hasn’t arrived. Unfortunately, no phone number to call on. I am not very happy.

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great price but a bit slow on delivery

I thought I would leave a review, based on the reviews here, be patient with the delivery of your order, it does arrive but outside of their time scales stated on their website. I’m happy because I managed to get a product that has been discontinued and at a good price.

November 28, 2024
Unprompted review
Peacock Bazaar logo

Reply from Peacock Bazaar

Thank you so much for your wonderful insight and review! Must say, you have amazing fragrance taste 😉 we hope that you'll be peacocking with us again in the future! Happy Spraying!

Rated 1 out of 5 stars

Where’s my order?????

Order sent 19/11.As of todays date 5/12 I still haven’t received my order. I’ve emailed several times and had the same stock mail back regarding time scales(I’m way past these now) Apparently several reasons for delay including stock levels-strange as product being ‘in stock’’in another advertising Mail I received on Saturday 30/11. Prompt reply from Customer service every time I email them but usually same mail regarding timescale!!!! Come on please get my order to me!!!!!!!

November 19, 2024
Unprompted review
Rated 1 out of 5 stars

Do not Use

Do not Use. Takes forever to deliver. No refund policy . Big scam. Stay away

November 5, 2024
Unprompted review
Peacock Bazaar logo

Reply from Peacock Bazaar

We sincerely regret hearing about your experience and appreciate your feedback. We deeply regret any inconvenience caused. However, we’re concerned about your claim of being scammed, particularly since your order was refunded. Unfortunately, due to issues and banking procedures on your bank’s end, when you initiated a chargeback, the refund could not be processed due to your bank’s chargeback policies—something beyond our control.

We have already requested information from your bank, following standard procedures, to facilitate the completion of your refund. However, in your response, you chose to use profanities and inappropriate language toward our agents, despite the situation being beyond our control.

We kindly ask that you contact our legal team at legal@peacock-bazaar.co.uk with detailed evidence of a scam so we can thoroughly investigate the matter.

Rated 1 out of 5 stars

I have not received my order after 13…

I have not received my order after 13 days.
I emailed them and they said they will check my order but still no response.
If I do not get my order shipped soon I will contact trading standards and request a refund.
Not impressed by this company.
Order no 13670

November 18, 2024
Unprompted review
Rated 1 out of 5 stars

Go elsewhere is my advice

Go elsewhere is my advice. This company display original packaging and boxes on their website, but when the items arrived they were in plain boxes and as these items were a gift it is very disappointing. Dealing with their customer services is like pulling teeth and they didn’t seem to grasp the situation at all. Avoid at all costs

December 2, 2024
Unprompted review
Rated 2 out of 5 stars

Order 13545

Order 13545

No updates on delivery still not arrived and ordered on 17th November 2024, can’t email them as emails bounce back undeliverable.

November 17, 2024
Unprompted review
Rated 1 out of 5 stars

Wait for almost 2 weeks to get order…

Wait for almost 2 weeks to get order thinking I would get it within 3 or 4 days and still haven't heard anything in over 2 weeks.

October 16, 2024
Unprompted review
Peacock Bazaar logo

Reply from Peacock Bazaar

Thank you for peacocking with us and enquiring about your order! 😍 🦚

We had a look into your order and we can see that you placed your order on 16th of November 2024.

It can take some time for you to receive the email notifying you of the dispatch, and order processing can take 5-7 clear working days as stated in the order fulfillment policy on our website! Once the parcel has left our warehouse, Royal Mail have 48 hours to deliver the parcel to you 😉

We hope that you will be peacocking with us again in the future! 🦚

Rated 5 out of 5 stars

Excellent Customer Service Response

We made a purchase on line a few days ago and wanted to have an update regarding delivery. Unfortunately I didn't have an order number, only my name, address, relevant email and the date of my order. Customer service replied to me within 30 minutes with all the details. It wasn't a 'bog standard' reply but informative! I understand that delivery of goods at this time of the year is likely to take longer - so no worries. But I found that a polite enquiry to them with as much information as I could give them, resulted is a very prompt, polite and helpful reply. Thank you Pacock Bazaar

November 29, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered on the 15 th nov 14 days ago…

I ordered on the 15 th nov 14 days ago and still nothing ,I messaged them and they replyed saying I should receive tracking order soon ,terrible service ,very annoyed customer

November 15, 2024
Unprompted review
Peacock Bazaar logo

Reply from Peacock Bazaar

We’re sorry to hear about your experience. Your feedback is important to us, and we regret any inconvenience caused.

Unfortunately, we have been unable to locate your information in our customer records. To assist you further and resolve this matter as quickly as possible, could you kindly provide us with your order number or any additional details about your purchase? Alternatively, please feel free to contact us directly at contact@peacock-bazaar.co.uk

We hope you'll be peacocking with us again in the future!

Rated 1 out of 5 stars

Company has very poor customer service…

Company has very poor customer service as I have not received any updates on my product after 5 days. There is also no tracking information available and it is very difficult to get in touch with them.

November 28, 2024
Unprompted review
Peacock Bazaar logo

Reply from Peacock Bazaar

We’re sorry to hear about your experience. Your feedback is important to us, and we regret any inconvenience caused.

Unfortunately, we have been unable to locate your information in our customer records. To assist you further and resolve this matter as quickly as possible, could you kindly provide us with your order number or any additional details about your purchase? Alternatively, please feel free to contact us directly at contact@peacock-bazaar.co.uk

We hope you'll be peacocking with us again in the future!

Rated 1 out of 5 stars

Delivery say 2 to 4 days nope been a…

Delivery say 2 to 4 days nope been a week now gift was for my partners birthday what is today had to go buy the gift in town and can’t get refunded untill yous receive the item back but you havnt even sent it so why should I need to wait ? Don’t buy anything this website unless ur wanting to wait 15 working days for its a joke of a company

November 22, 2024
Unprompted review
Peacock Bazaar logo

Reply from Peacock Bazaar

We’re sorry to hear about your experience. Your feedback is important to us, and we regret any inconvenience caused.

Unfortunately, we have been unable to locate your information in our customer records. To assist you further and resolve this matter as quickly as possible, could you kindly provide us with your order number or any additional details about your purchase? Alternatively, please feel free to contact us directly at contact@peacock-bazaar.co.uk

We hope you'll be peacocking with us again in the future!

Rated 1 out of 5 stars

Avoid

13303: you don’t deserve one star!!
Can’t believe that I’m still awaiting my order…won’t be ordering from you again. Would not mind but all I receive are generic replies to my emails.
AVOID!!!

November 14, 2024
Unprompted review
Peacock Bazaar logo

Reply from Peacock Bazaar

Thank you for peacocking with us! 😍 🦚

In regard to your order, fret not! This was dispatched on 28th of November 2024. An order confirmation was sent to you, and we have just resent it to you but please do check your spam folders, because sometimes they can be lurking in there 😉

We hope that you enjoy your fragrance and that you will be peacocking with us again in the future! 🦚

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