It was a straightforward purchase , followed by item despatch and delivery within stated dates. Its actually 'scary' how many online purchases have issues at point of purchase, despatch/ delive... See more
Company replied
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Review summary
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Reviews shaping this summary
I very highly recommend Peejay Pets and buy my bird treats from them. Items are well packaged and arrive quickly. If you do need to contact them, the reply is quick and any query dealt with satisfacto... See more
Company replied
Ordered soopa dental sticks and received them as per alloted timescale
Really fast dispatch. Was very pleased with the cage it was £12 cheaper than anywhere ar op under my area. It's brilliant.
Company details
Written by the company
We’ve been around for 55 years now, so we know just how much value our customers put on their animals. They’re not just for birthdays, or for Christmas – they’re part of the family. And, being a family run business ourselves, we know just how important the concept of family is. We currently trade from a 6000 sq ft warehouse on Cleveland Street and a 1800 sq ft superstore in Anlaby, and stock a wide range of products for all kinds of animals – from spiders to stallions, chickens to chameleons and, of course, the trusty dog and cat!
Contact info
Waterloo Mills, Cleveland Street, HU8 7AU, Hull, United Kingdom
- 01482585315
- enquiry@peejaypets.co.uk
- peejaypets.co.uk
4.3
Excellent
363 reviews
Replied to 55% of negative reviews
Typically replies within 1 week
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I made an order for 3 tubes of dog tooth paste on the 29th of April and I am still waiting …
I made an order for 3?tubes of dog toothpaste on the 29th of April I still have not received the toothpaste or had any emails about it other than a thank you for placing the order so I am waiting for someone to contact me about it!!!
April 29, 2026
The website was easy to navigate which…
The website was easy to navigate which made payment straightforward at checkout. The person who delivered the package was very polite and courteous.
April 12, 2026
just delivered many thanks will use you…
just delivered many thanks will use you again many thanks
April 11, 2026
Always brilliant and prompt service!
April 13, 2026
Helpful
Very helpful. As I ordered from wrong online store. So went above and beyond to help sort it out.
March 5, 2026
Cheapest about and ready on time.
March 28, 2026
Very good service
As described, very well packed, good service, very pleasant courier, all good, many thanks
March 11, 2026
Great happy customer company easy ordering quick…
Great company easy ordering quick delivery great price
March 6, 2026
Don't like subscribing future orders
All good but didn't like having to subscribe to more orders on a regular basis. I'm not like that and neither is my dog.
February 18, 2026
Reply from Peejay Pets Superstore Limited
Hi Lori,
Thank you for taking the time to share your feedback. We're glad to hear that everything arrived safely.
Just to clarify, we don’t require customers to subscribe to regular orders. The only subscription option we offer is the ability to sign up for an email notification when an item is back in stock. We receive deliveries weekly and update our website daily, so products are usually restocked quite quickly.
We appreciate your feedback and hope this helps clear things up. If you ever need help finding something in stock, please feel free to reach out, we’re always happy to help.
Very impressed!
It was a straightforward purchase , followed by item despatch and delivery within stated dates.
Its actually 'scary' how many online purchases have issues at point of purchase, despatch/ delivery dates, courier service etc etc, so this made for a very pleasant surprise.
The item was cheaper than any other retailer ( not that there were many) and to be able to purchase a purple bird feeder was amazing in itself.
Item packaged well and arrived in mint condition.
Very impressed
February 23, 2026
Reply from Peejay Pets Superstore Limited
Hi Anna-Marie,
Thank you so much for the fantastic review! We're really pleased to hear everything went smoothly from purchase through to delivery!
We're also glad you were happy with the price and that the bird feeder has now found a good home :)
Thank you again for your kind words and for choosing to shop with us. We hope you (and the birds!) enjoy the feeder.
Great choice of products at cheaper…
Great choice of products at cheaper prices, well packaged, quick delivery, highly recommended
February 19, 2026
Reply from Peejay Pets Superstore Limited
Thank you so much for the amazing feedback Alison :)
still wating for my delivey over a week…
still wating for my delivey over a week now
February 19, 2026
Reply from Peejay Pets Superstore Limited
Hi Julie,
Thank you for your review, and we’re sorry for the delay in responding.
From checking your order, it was delivered on the same day this review was posted. Our delivery timeframe is typically 3–5 working days from the date the order is placed, and your parcel arrived on the 5th working day, which is within that estimated timeframe.
That said, we do understand that waiting for a delivery can be frustrating, and we’re sorry it took until the later end of the estimate to reach you. We appreciate your patience and your order with us.
If there’s ever anything we can help with in the future, please don’t hesitate to get in touch.
Bird cage stand
Very helpful when I emailed them about a product so went ahead and bought it delivered within 2-3 days
February 13, 2026
Unprompted review
Reply from Peejay Pets Superstore Limited
Thank you for the amazing review Adam :)
Reply from Peejay Pets Superstore Limited
Thank you Jennifer! We really appreciate the time taken to leave us some amazing feedback :)
Ordered soopa dental sticks and…
Ordered soopa dental sticks and received them as per alloted timescale
January 29, 2026
I ordered specific dog chews
I ordered specific dog chews, they never arrived. I have no idea why.
January 3, 2026
Reply from Peejay Pets Superstore Limited
Hello Ms Jackson,
Thank you for taking the time to leave a review. We’re very sorry for the disappointment caused.
We would like to clarify that your order for the Rosewood Collagen Candy Canes could not be fulfilled as the item had unfortunately gone out of stock. As this is a seasonal product, we were unable to replace it, so your order was cancelled and a full refund was issued.
We emailed you on 7th January at 14:06 to explain this and to confirm the refund. It’s possible this message may have gone into your spam or junk folder, so we kindly suggest checking there.
If you have any further questions or would like us to resend the email confirmation, we’d be more than happy to help.
Kind regards
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