It was a straightforward purchase , followed by item despatch and delivery within stated dates. Its actually 'scary' how many online purchases have issues at point of purchase, despatch/ delive... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I very highly recommend Peejay Pets and buy my bird treats from them. Items are well packaged and arrive quickly. If you do need to contact them, the reply is quick and any query dealt with satisfacto... See more
Company replied
Ordered soopa dental sticks and received them as per alloted timescale
Really fast dispatch. Was very pleased with the cage it was £12 cheaper than anywhere ar op under my area. It's brilliant.
Company details
Written by the company
We’ve been around for 55 years now, so we know just how much value our customers put on their animals. They’re not just for birthdays, or for Christmas – they’re part of the family. And, being a family run business ourselves, we know just how important the concept of family is. We currently trade from a 6000 sq ft warehouse on Cleveland Street and a 1800 sq ft superstore in Anlaby, and stock a wide range of products for all kinds of animals – from spiders to stallions, chickens to chameleons and, of course, the trusty dog and cat!
Contact info
Waterloo Mills, Cleveland Street, HU8 7AU, Hull, United Kingdom
- 01482585315
- enquiry@peejaypets.co.uk
- peejaypets.co.uk
4.3
Excellent
363 reviews
Replied to 55% of negative reviews
Typically replies within 1 week
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Needed help as I couldn't find what I…
Needed help as I couldn't find what I was looking for, I was stood right in front of 2 employees who were grabbing away. Not one of them turned to ask if I needed any help.. Very poor customer care... Willnowshop elsewhere..
April 25, 2025
Unprompted review
Reply from Peejay Pets Superstore Limited
Hi Trevor,
We're really sorry to hear about your experience - that's certainly not the level of service we aim to provide. We take feedback like yours seriously, and this will be fully investigated. Our staff are constantly reminded to engage with customers and ensure they are offering assistance.
To help us look into this further, could you please let us know which branch you visited and when you came in?
Please feel free to contact me directly by emailing sam@peejaypets.co.uk . We truly value your feedback and would appreciate the opportunity to make things right.
Kind regards,
Sam
Store Manager.
A great place for finding everything you need for your pet…
A great place for finding everything you need for your pet.
In my case I was looking for some Beta puppy dry food, which I found with ease on the website and at a very competitive price. Delivery options were good too, so I ordered some.
Service was excellent
April 15, 2025
excellent and quick service
April 6, 2025
Reply from Peejay Pets Superstore Limited
Thank you for taking the time to leave us some amazing feedback!
highly recommend for animal needs
I've used peejays many times i know they'll have what I need. the staff are always friendly and efficient and I never feel rushed when looking round as sometimes I like to look at other things in the store and find things that I need but didn't go in for. 5* isn't enough for this lovely store. highly recommend
March 27, 2025
Unprompted review
Reply from Peejay Pets Superstore Limited
Thank you David for such kind words - we really do appreciate it :)
I was in your store on Wednesday night…
I was in your store on Wednesday night to get my pigeon feed and bits, I spend an average of £50 every time I come in, on this occasion I had my trolly searched, the young girl at the till asked to have a check under my 2 bags of pigeon feed, this made me feel very uncomfortable, is this the new policy at pj's, I felt I was been checked to see if I had stolen something, never happened to me before, thank you for your reply I totally understand regards steve
March 26, 2025
Unprompted review
Reply from Peejay Pets Superstore Limited
Good Morning Stephen - As I said in the telephone conversation this morning this is a company policy and has been for a number of years. We have an excessive shop lifting issue and as a family business we dont have loss insurance so we carry every theft personally and dont pass them on to our customers. I'm afraid trolleys checks are a small price to pay so that our prices dont increase. For every trolly checked we find hidden products in at least 10% of checks. I apologize you were made to feel uncomfortable, it wasn't personal or our intension. There is a sign on the till explaining why it is being done. Please feel free to ask for a copy when you are next in store. Regards Michelle x
Delivery was good
Delivery was good, luckly I was at home, because I didn't get a message, what day it will happen.
March 15, 2025
Reply from Peejay Pets Superstore Limited
Hi Anna!
Thank you for taking the time to provide us with some feedback. I am happy to hear that you received your order okay!
Tracking links are provided upon dispatch. Unfortunately, once with the courier, we do not have the exact date your parcel will arrive. The courier typically informs you by text or email of the estimated delivery date. I will investigate why you have not received this information!
Regards,
Sam @ Peejays
Didn't gave what I wanted
March 2, 2025
Reply from Peejay Pets Superstore Limited
Hi Keith, We’re sorry that the product you were looking for was out of stock. We no longer stock that product and it was due to a technical error that it was still listed on our site!
I haven't got my order yet
February 26, 2025
Reply from Peejay Pets Superstore Limited
Hi Trudie, I am so sorry to hear that you haven't received your order as of yet. Your parcel left me on Friday the 28th of February. I will chase this up with the couriers for you to locate your order.
Reply from Peejay Pets Superstore Limited
Thank you so much Liz for the amazing feedback :)
Great service and price will definitely…
Great service and price will definitely use again.
February 8, 2025
Reply from Peejay Pets Superstore Limited
Thank you for the amazing feedback! We really appreciate it!
Fast service
Fast service, swapped items as they didn't have mine but informed me along the way, amazing service 10 stars if they had them
February 6, 2025
Reply from Peejay Pets Superstore Limited
Thank you for the amazing 5* review Leoni! We really appreciate it!
Great communication
Great communication. An issue came up with my order, and Peejay's quickly got in touch suggesting ways to resolve the issue, and followed through to ensure a happy outcome.
December 31, 2024
Reply from Peejay Pets Superstore Limited
Thank you Mr Hill for the amazing 5* feedback!
Reply from Peejay Pets Superstore Limited
Thank you Paula for the lovely review!
Great service
I have used Peejay Pets for a while now. I have always had the best of service and fast delivery.
January 10, 2025
Bag spilt inside .so rabbit food went…
Bag spilt inside .so rabbit food went everywhere when I open it .
November 30, 2024
Reply from Peejay Pets Superstore Limited
Hi Wendy, I am so sorry to hear that your rabbit food arrived to you damaged.
We do pack our parcels with the utmost care however, they can end up being thrown around once they make their way through Yodels network which I am afraid is out of our hands.
Should your order arrive to you damaged, please let us know by either calling the store or emailing us at sales@peejaypets.co.uk so that we can get this rectified for you!
Still waiting for our items.
We haven't yet received our items so would not recommend
December 7, 2024
Reply from Peejay Pets Superstore Limited
Hi Maureen, I am sorry your parcel is taking longer than expected.
As explained in our email correspondence, couriers are experiencing delays due to the large influx of parcels being sent as we are now in the festive period.
We always aim to have all of our orders with our customers within 3-5 working days, however, delays with couriers over busy periods like this are something we sadly cannot control.
The couriers company delay very long…
The couriers company delay very long time , but peejay pets helped me a lot to sort it
November 12, 2024
Reply from Peejay Pets Superstore Limited
Unfortunately, due to the festive period and the larger volumes of parcels being sent out, there are delays which our out of our hands I am afraid. I am happy to hear that your order got to you safely!
Ordered stuff and it arrived!
Ordered a bulk purchase of bird treats. They arrived promptly and were well packaged.
October 28, 2024
Reply from Peejay Pets Superstore Limited
Thank you for the amazing review Nigel
Great speedy delivery and great quality…
Great speedy delivery and great quality product
November 6, 2024
Reply from Peejay Pets Superstore Limited
Thank you Sarah for the amazing feedback!
Reply from Peejay Pets Superstore Limited
Thank you Kirstie, really appreciate you taking the time so leave us some lovely feedback
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