Peejay Pets Superstore Limited Reviews 363

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that items arrive quickly and within the stated dates. Many people also appreciate the competitive pricing and the wide selection of products available, often finding items cheaper than elsewhere. The overall service is consistently described as excellent, with easy ordering processes and well-packaged goods. However, some customers were dissatisfied with issues related to order fulfillment, such as receiving incorrect items, products not matching descriptions, or orders not arriving at all. A few other people also felt that communication regarding shipment and stock availability could be improved, with some experiencing delays in receiving their items or refunds.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the quick and swift delivery,... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the great choice of... See more

Order

Customers generally had positive experiences with their orders, often highlighting the ease of the ordering... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the good and excellent... See more

Price

Consumers find price to be positive. Many reviewers highlight that items are cheaper than other retailers and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a straightforward purchase , followed by item despatch and delivery within stated dates. Its actually 'scary' how many online purchases have issues at point of purchase, despatch/ delive... See more

Company replied

Rated 5 out of 5 stars

I very highly recommend Peejay Pets and buy my bird treats from them. Items are well packaged and arrive quickly. If you do need to contact them, the reply is quick and any query dealt with satisfacto... See more

Company replied

Rated 5 out of 5 stars

Really fast dispatch. Was very pleased with the cage it was £12 cheaper than anywhere ar op under my area. It's brilliant.


Company details

  1. Pet Store
  2. Animal Feed Store

Written by the company

We’ve been around for 55 years now, so we know just how much value our customers put on their animals. They’re not just for birthdays, or for Christmas – they’re part of the family. And, being a family run business ourselves, we know just how important the concept of family is. We currently trade from a 6000 sq ft warehouse on Cleveland Street and a 1800 sq ft superstore in Anlaby, and stock a wide range of products for all kinds of animals – from spiders to stallions, chickens to chameleons and, of course, the trusty dog and cat!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 55% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

All delivered

Went above and beyond

January 16, 2024
Peejay Pets Superstore Limited logo

Reply from Peejay Pets Superstore Limited

THank you so much, Victoria for the amazing feedback! Really appreciate it!

Rated 5 out of 5 stars

offered the lowest price by far

I needed an exact match for the old cage as my bird doesn't like change and its a great cage. The one purchased here was the cheapest I could find online, even when you factor in postage. Took a little longer for delivery but that wasn't an issue for me. The bird hopped straight into his lovely new cage while I still prepping it so 2 happy customers.

December 29, 2023
Peejay Pets Superstore Limited logo

Reply from Peejay Pets Superstore Limited

Thank you for taking the time to leave such a fantastic review!

Rated 5 out of 5 stars

Ordered online

Ordered online. Great service and very happy with the cat litter purchased

December 29, 2023
Peejay Pets Superstore Limited logo

Reply from Peejay Pets Superstore Limited

Thank you for the amazing review!

Rated 5 out of 5 stars

Brilliant service.

Great price, next day delivery, awesome service.

December 22, 2023
Peejay Pets Superstore Limited logo

Reply from Peejay Pets Superstore Limited

Thank you for the amazing review!

Rated 5 out of 5 stars

Brilliant service

Really quick delivery and half the price as some other places, I doubled my order up and came out at the same price as another shop!

December 8, 2023
Peejay Pets Superstore Limited logo

Reply from Peejay Pets Superstore Limited

Thank you so much for taking the time to leave us some amazing feedback! We really appreciate it :)

Rated 5 out of 5 stars

Ferret litter trays

After hunting high and low for particular style of litter tray I stumbled across peejay pets and as a ferret Refuge on the otherside of the country needing a darker variety of tray (ferrets are funny like that) and speaking to a lovely lady at peejay pets I placed an order in for 10.
Very pleased with service provided and delivery was very prompt.
I would score peejay 11 out of 10.

November 29, 2023
Peejay Pets Superstore Limited logo

Reply from Peejay Pets Superstore Limited

Thank you for your amazing review Sarah, really made me smile!

Rated 5 out of 5 stars

Great service

Ordered online pick up next day reliable friendly service

November 9, 2023
Peejay Pets Superstore Limited logo

Reply from Peejay Pets Superstore Limited

Thank you for the amazing review Elaine x

Rated 5 out of 5 stars

Excellent price for the Thomas Cat…

Excellent price for the Thomas Cat Litter and really quick delivery. I will definitely be buying from this company again. Thank you.

November 24, 2023
Peejay Pets Superstore Limited logo

Reply from Peejay Pets Superstore Limited

Thank you Chrissie for the amazing feedback!

Rated 5 out of 5 stars

Great!

Very fast delivery and great prices

November 18, 2023
Peejay Pets Superstore Limited logo

Reply from Peejay Pets Superstore Limited

Thank you x

Rated 4 out of 5 stars

Buying at pj pets

Only problem I have is when ordering online I couldn't find which store to pick up from so I phoned the closest to me
Staff very helpful

November 16, 2023
Peejay Pets Superstore Limited logo

Reply from Peejay Pets Superstore Limited

Thank you Dean, we are looking into how to implement store selection into our site!

Rated 5 out of 5 stars

Recommended

A very easy transaction and fast delivery. Item exactly as described.

November 9, 2023
Peejay Pets Superstore Limited logo

Reply from Peejay Pets Superstore Limited

Thank you Mike

Rated 5 out of 5 stars

Fish food …

Couldn't manage to order the product online, so phoned the company and the employee was very helpful and cooperative. Received item quickly.

October 28, 2023

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