It was a straightforward purchase , followed by item despatch and delivery within stated dates. Its actually 'scary' how many online purchases have issues at point of purchase, despatch/ delive... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I very highly recommend Peejay Pets and buy my bird treats from them. Items are well packaged and arrive quickly. If you do need to contact them, the reply is quick and any query dealt with satisfacto... See more
Company replied
Ordered soopa dental sticks and received them as per alloted timescale
Really fast dispatch. Was very pleased with the cage it was £12 cheaper than anywhere ar op under my area. It's brilliant.
Company details
Written by the company
We’ve been around for 55 years now, so we know just how much value our customers put on their animals. They’re not just for birthdays, or for Christmas – they’re part of the family. And, being a family run business ourselves, we know just how important the concept of family is. We currently trade from a 6000 sq ft warehouse on Cleveland Street and a 1800 sq ft superstore in Anlaby, and stock a wide range of products for all kinds of animals – from spiders to stallions, chickens to chameleons and, of course, the trusty dog and cat!
Contact info
Waterloo Mills, Cleveland Street, HU8 7AU, Hull, United Kingdom
- 01482585315
- enquiry@peejaypets.co.uk
- peejaypets.co.uk
4.3
Excellent
363 reviews
Replied to 55% of negative reviews
Typically replies within 1 week
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Lovely business
Lovely business - so helpful. Only place I could find an obscure brand with very reasonable shipping. We’ll packaged, arrived fast. Great service. Very happy
June 1, 2024
Easy to use website and prompt delivery
May 27, 2024
Good price and reasonable delivery time
April 5, 2024
It’s not doing well the shipping price…
It’s not doing well the shipping price is about the same price as the product so I don’t think I will use prepay pets superstore limited
April 8, 2024
This was the first time I have…
This was the first time I have purchased dog food from Peejay Pets Superstore and the service proved to be excellent with the product received just five days following my order. I will definitely use them again.
April 3, 2024
they put up with me constantly emailing…
they put up with me constantly emailing them, they are amazing
February 29, 2024
Ordered some dog food in the morning…
Ordered some dog food in the morning and it was delivered that afternoon. Although we weren’t in we received a call to ask where we would like the delivery left. Excellent service!
March 29, 2024
Love this harness
Love this harness
Very good quality and very speedy delivery from store. Thankyou kindly will recommend and shop again
March 11, 2024
Unprompted review
Excellent service
Excellent service. Items arrived safely and earlier than expected. Prices are very good and competitive. Was able to follow delivery of my package via constant updates from the company and the courier.
February 29, 2024
Smooth and efficient service
Thanks for delivering promptly. Product packed well and is now sitting in my pond.
February 16, 2024
Easy to order, fast delivery
My order was very easy to place on the website and because she was delivering in the area, I got my order in 24hours. I'm always happy with delivery times, but this was a surprise. A perk for shopping with a small shop.
Thank you,
Lisha
February 14, 2024
Great company
Great company. Our bird cage was received damaged in transit. Contacted company and they sent out a new cage base straight away. Couldn't ask for more. Thoroughly recommend.
Thank you.
February 4, 2024
Excellent Customer Services
Item was originally out of stock, but they text me when item was available. Had small issue when received the item but their Customer Services were very prompt to solve the problem within a couple of hours. Would have no hesitation in placing an order with them again.
February 20, 2024
Calciworms
I'm happy with both the Calciworms and the price, but Click & Collect didn't go to plan. I think it would be helpful if there was an option to indicate which store collection was to be made from when placing an online order.
January 24, 2024
Reply from Peejay Pets Superstore Limited
Good morning Kath! Thank you so much for taking the time to leave us some feedback! I totally agree with you and we are looking to find a way to implement this!
First time purchasing from Peejay’s
First time purchasing from Peejay’s. Delivery was a bit sluggish but dogs love the food and it’s the cheapest I can find it at …. So next time I’ll order earlier ☺️
February 7, 2024
Reply from Peejay Pets Superstore Limited
Good morning Ally, thank you for taking the time to leave us some feedback! I am sorry to hear that you found the delivery to be a little slow, once an order leaves us and is in the hands of the courier, it is out of our control however, I can see that your order arrived within our estimated 3-5 working day ETA :)
Quick and efficient
Quick and efficient, great value for burgess dog and cat food. Thank you!
January 31, 2024
Reply from Peejay Pets Superstore Limited
Thank you so much for the amazing feedback!
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