It was a straightforward purchase , followed by item despatch and delivery within stated dates. Its actually 'scary' how many online purchases have issues at point of purchase, despatch/ delive... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I very highly recommend Peejay Pets and buy my bird treats from them. Items are well packaged and arrive quickly. If you do need to contact them, the reply is quick and any query dealt with satisfacto... See more
Company replied
Ordered soopa dental sticks and received them as per alloted timescale
Really fast dispatch. Was very pleased with the cage it was £12 cheaper than anywhere ar op under my area. It's brilliant.
Company details
Written by the company
We’ve been around for 55 years now, so we know just how much value our customers put on their animals. They’re not just for birthdays, or for Christmas – they’re part of the family. And, being a family run business ourselves, we know just how important the concept of family is. We currently trade from a 6000 sq ft warehouse on Cleveland Street and a 1800 sq ft superstore in Anlaby, and stock a wide range of products for all kinds of animals – from spiders to stallions, chickens to chameleons and, of course, the trusty dog and cat!
Contact info
Waterloo Mills, Cleveland Street, HU8 7AU, Hull, United Kingdom
- 01482585315
- enquiry@peejaypets.co.uk
- peejaypets.co.uk
4.3
Excellent
363 reviews
Replied to 55% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great price on 10 k of Go Cat cat…
Great price on 10 k of Go Cat cat food....very competitive prices all round and delivery was
very quick....arrived well within a week of ordering.
June 14, 2023
Reply from Peejay Pets Superstore Limited
Thank you Debra for taking the time to leave us such amazing feedback!
Reply from Peejay Pets Superstore Limited
Thank you Robyn for the amazing review :D
Great service and super fast delivery
May 17, 2023
Very helpful excellent service
May 14, 2023
Very helpful customer service
May 15, 2023
Reply from Peejay Pets Superstore Limited
Thank you Christine :)
Perfect item, Poor Customer Service
The item itself is perfect, a lovely dog bed, and well packaged, arrived safely, for this it gets two stars. Everything else was a very poor experience. Delivery time was 9 days from the day I paid and on payment, I was informed 3 to 5 days for delivery. I emailed at 5 days, to check on the item, and had no reply. I chased it up at 7 days, and finally got a reply, on the day that the bed arrived.
Had I had a prompt reply, apologising, explaining delayed delivery, and being clear about arrival time, etc I wouldn't mind. However, this was poor communication, and poor customer service, and does not make me feel this is a company I would trust to buy from again.
May 13, 2023
Reply from Peejay Pets Superstore Limited
Hi Finn - thank you for taking the time to leave us some feedback - I am sorry to hear that we did not meet your expectations! Our estimated delivery time is 3-5 working days as you placed your order on Sunday 14 May this would have taken you to Friday 19 May - unfortunately this was extended to Tuesday 23 May due to delays with the courier and I do apologise greatly that this wasn't conveyed properly to you!
Fantastic service
May 13, 2023
Reply from Peejay Pets Superstore Limited
Thank you for the amazing review!
Good price and quick delivery
Good price and quick delivery. Would be nice to get notification of delivery but not a necessity I suppose as long as it arrives. Thanks
May 11, 2023
Reply from Peejay Pets Superstore Limited
Thank you for taking the time to leave some amazing feedback - We are looking into tracking numbers to be sent out automatically! They are always available upon request :)
Great harness and customer service…
Great harness and customer service ,only minor niggle was I had to buy online as the local store price was more expensive for the item .
April 22, 2023
Reply from Peejay Pets Superstore Limited
Thank you Peter for taking the time to leave us some feedback - unfortunately the price difference was due to a technical error where the price online had not synced with our in store price following the price increase which should be all fixed now :D
Reply from Peejay Pets Superstore Limited
Thank you so much for the feedback Dan! Really appreciate it :)
Highly delighted delivered earlier than…
Highly delighted delivered earlier than expected thank you
April 13, 2023
Reply from Peejay Pets Superstore Limited
Thank you Ann!x
Excellent price ,quick delivety
April 11, 2023
Reply from Peejay Pets Superstore Limited
Thank you for the amazing feedback Marie!
Really pleased with my bird cage.
Really pleased with my bird cage.
Good quality and exactly how it was described.
very helpful in dealing with my enquiries.
Arrived swiftly when it came in stock.
March 30, 2023
Reply from Peejay Pets Superstore Limited
Hi Christine! Thank you for the amazing review! We really appreciate it :)
Great customer service
The item wasn’t in stock but they were very helpful in updating when to expect stock to came in and shipped out my order with next day delivery. Great customer service, I really appreciated it!
March 31, 2023
Reply from Peejay Pets Superstore Limited
Thank you for the amazing feedback Natalia!x
Excellent service throughout and great…
Excellent service throughout and great prices too!
March 8, 2023
Easy to use website
Ordering on the website was easy and quick. Email communication regarding collection point was prompt and clear.
March 2, 2023
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