Peep Eyewear Reviews 289

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products and the outstanding service they receive. Many people highlight the professionalism and helpfulness of the staff, noting their ability to restore beloved eyewear to an "as new" condition, often exceeding expectations. The pricing is also frequently mentioned as being very reasonable, especially given the high quality of work. Reviewers are particularly impressed with the company's ability to repair seemingly irreparable glasses and to fit new lenses into vintage or unique frames. The communication throughout the process is often described as brilliant, with staff keeping customers informed every step of the way.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praised the quality of the lenses, especially... See more

Service

People report positive experiences with service. Customers consistently praise the professional, friendly,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism and helpfulness.... See more

Price

Consumers find price to be positive. Many reviewers highlight the reasonable and competitive costs for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Peep Eyewear twice now, having started to experience migraines which I felt were probably being caused by too much screen time and poor glasses (vooglam, don't use!). I had a call with Chris... See more

Company replied

Rated 5 out of 5 stars

Friendly, professional and helpful service. When asking questions they reply to the questions - and suggest alternatives or enhancements - and their own opinion - which so far has always been better t... See more

Company replied

Rated 5 out of 5 stars

Peep polished my scratched and dull looking Cutler and Gross glasses and made them look better than new! They somehow put them back together better than the original manufacturer too, as now the arms... See more

Company replied

Rated 5 out of 5 stars

Phenomenal brilliant amazing superb what more can I say! I saved a fortune having my rather abused glasses polished by these guys! No prescription change meant I didn’t need new glasses but the fram... See more

Company replied


Company details

  1. Glasses Store
  2. Eye Care Center
  3. Fashion Accessories Store
  4. Optical Products Manufacturer
  5. Optician
  6. Sunglasses Store

Written by the company

Eco friendly, we mix the lost designs of yesterday with today's modern lens - every frame has a story to tell. Peep take eyes seriously, combining our knowledge of all things eye with our passion for vintage. Shop sustainably, support slow fashion and offset your footprint by planting a tree. Sourcing stand-out vintage glasses is what we do. Consciously curating collections, each of our vintage glasses and vintage sunglasses have been carefully chosen for quality and design.


Contact info

4.9

Excellent

TrustScore 5 out of 5

289 reviews

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Rated 5 out of 5 stars

Skilled, Honest, and Professional Eyewear Repair

I recently discovered Peep Eyewear while searching for a company to repair the metal frame on my luxury sunglasses. For context, I had already tried several high-end stores, including Louis Vuitton (who told me the repair was impossible), Selfridges (specialists in eyewear, but they refused the job), and multiple other boutiques around London.
The only place willing to take on the repair was Peep. At first, I wasn’t fully satisfied with the paint finish and raised this with the team via WhatsApp. They were very understanding and agreed that some paint needed redoing for a better match. After this adjustment, the result was outstanding — my sunglasses look brand new, and I couldn’t be happier.
Highly recommend their professionalism and craftsmanship!

August 31, 2025
Unprompted review
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Reply from Peep Eyewear

Thank you so much for taking the time to share your experience! We’re really pleased we could help bring your sunglasses back to life, especially after you’d already tried the big-name boutiques.

We always want our repairs to be spot on, so we really appreciate you raising the paint match with us — and we’re glad we could make the adjustment and get them looking brand new for you.

Your recommendation means a lot, and it’s great to hear you’re happy with both the result and our service.

Best wishes,
Chris & Jo – Peep Eyewear

Rated 5 out of 5 stars

Excellent repair service

Peep Eyewear provided excellent service - needed both hinges fixed on my glasses, and they came back fixed and in great condition. Speedy communication for any queries - would recommend!

August 13, 2025
Unprompted review
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Reply from Peep Eyewear

Thank you so much for the lovely review! We’re really happy to hear both hinges are now solid and your glasses came back in great condition. Keeping you updated quickly is important to us, so it’s great to know the communication helped.

If you ever need a quick tweak or clean, just pop them back to us and we’ll sort it. Thanks again for the recommendation!

Best wishes,
Chris & Jo – Peep Eyewear

Rated 5 out of 5 stars

Peep Eyewear are absolutely brilliant

Peep Eyewear are absolutely brilliant. I love my new glasses, and the fact that they’re unique & saving waste is even better. My glasses arrived quickly and their customer service is also excellent; they were quick to respond and personable. I’ll keep coming back and recommend to everyone!

July 24, 2025
Unprompted review
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Reply from Peep Eyewear

Thank you so much for such a wonderful review! We’re thrilled you love your new frames — and even happier that the uniqueness and sustainability side mean something to you too. Great to know the speedy delivery and friendly support hit the mark. We’ll be here whenever you need us, and really appreciate you recommending us on.

— Chris & Jo, Peep Eyewear 👓🌿

Rated 5 out of 5 stars

Fantastic customer support and repairs

Great sunglasses, lots of variety and fun in their collection. And so so helpful - I have broken my glasses twice in a year or so and they've been wonderfully responsive and helpful, getting me back in working glasses every time. Thank you!

August 21, 2025
Unprompted review
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Reply from Peep Eyewear

Thank you so much, Emily! We’re really glad we could help get your glasses back up and running each time — things happen, and it’s always a pleasure to sort them out for you. Thanks also for the lovely words about our collection, that means a lot.

Best wishes,
Chris & Jo

Rated 5 out of 5 stars

Best experience and stunning craftsmanship

Honestly, Chris and Jo are legends. Chris answered my many, many questions pre sending in my beloved MiuMiu Sunglasses and they have just come back looking better than even new. Could not recommend Peep Eyewear enough!

August 20, 2025
Unprompted review
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Reply from Peep Eyewear

Wow — thank you so much for such a lovely review! We’re really glad we could help with your MiuMiu sunglasses and that you’re so happy with how they’ve turned out.

It was no trouble at all answering your questions — we know how much these frames mean to people, and it’s always worth making sure you feel confident before sending them in.

Thanks again for the recommendation — it honestly means the world!

Best wishes,
Chris & Jo

Rated 5 out of 5 stars

New Reader Lenses

Service was excellent as usual. Took a little longer than usual due to technical issues. Was kept upto date. Was advised re lenses what would be best for my needs.
Would thoroughly recommend as a services not available at most opticians.

July 15, 2025
Unprompted review
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Reply from Peep Eyewear

Thanks so much for taking the time to leave us a review — we really appreciate it!

I’m glad we could guide you on the lenses and get everything spot on for your needs. Sorry again for the little delay with the technical hiccup, but I’m really pleased we kept you in the loop and got there in the end.

It means a lot that you’d recommend us, especially as you say it’s a service not available at most opticians — that’s exactly what we love to offer.

Best wishes,
Chris & Jo

Rated 5 out of 5 stars

The frames now look like brand new.

Peep Eyewear brought my Givenchy eyeglass frames back to life. They were very worn out, with stains, discoloration, and many scratches. I asked for a matte finish, as they were originally glossy. The result of their work is amazing; the frames look brand new, the matte finish is perfectly and evenly applied, and all the scratches are gone. Overall, I like them even more now than when they were brand new. I'll also add that the screws and arms of the frames are like new, and everything is perfectly tightened. Holding these glasses in my hand, it feels like I just bought a completely new pair. Thank you once again, Peep Eyewear—I highly recommend them. It’s worth trusting them.

August 8, 2025
Unprompted review
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Reply from Peep Eyewear

Thank you so much for such a thoughtful review! We’re really pleased to hear how happy you are with the restoration, and that the matte finish has given your Givenchy frames a whole new lease of life. It’s always rewarding to bring a favourite pair back to “better than new,” and we’re delighted they feel that way for you. Thanks again for trusting us with them and for recommending us — it means a lot.

Best wishes,
Chris & Jo

Rated 5 out of 5 stars

Words cannot express my gratitude for…

Words cannot express my gratitude for Peep Eyewear skilled and professional help and service. Two of my vintage sun glasses were altered and repurposed as optical frames, new lenses fitted and all together mailed back to me. Fabulous! I cannot recommend Peep Eyewear enough.

August 21, 2024
Unprompted review
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Reply from Peep Eyewear

Thank you so much for your wonderful words — we’re so pleased you’re happy with how your vintage sunglasses have been transformed. It’s always a treat to give favourite frames a new lease of life, and we’re thrilled you’re enjoying them.

Best wishes,
Chris & Jo
Peep Eyewear

Rated 5 out of 5 stars

They made a pair of glasses from photos…

They made a pair of glasses from photos of a pair that were custom made for me in Chicago.

I knew it was a tall order - but never expected how good they would turn out. Not 100% exactly the same of course but so close, and the essence of the glasses was captured.

Brilliant service from Chris at Peep. Great communication, honestly I can’t fault the experience in any way.

June 1, 2025
Unprompted review
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Reply from Peep Eyewear

Thank you so much for your lovely words — it honestly means the world to hear that. Recreating a pair from just photos (especially something custom-made!) is always a challenge, so I’m thrilled to know we came close and that the essence of your original glasses came through.

It was a real pleasure working with you, and I’m so glad the experience felt smooth and positive from start to finish. If you ever need anything adjusting or fancy another bespoke pair in future, you know where I am!

All the very best,
Chris

Rated 5 out of 5 stars

Reliable and professional

Chris was amazing! He helped me every step of the way. I wanted personalised non prescription tinted sunglasses with no idea how to go about it. He was very supportive and helped me until I was satisfied with the product all within the time frame I gave from the beginning.

June 26, 2025
Unprompted review
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Reply from Peep Eyewear

Thank you so much for your kind words! It was an absolute pleasure helping you create the perfect pair of personalised sunglasses — I’m really glad we got everything just how you wanted (and on time too!).

If you ever need anything else or fancy another pair in a new colour, you know where to find us!

Best wishes,
Chris

Rated 5 out of 5 stars

Superlative service!

As Debbie Harry sang, Picture This: Three years ago I bought two pairs of Viktor & Rolf frames from Specsavers and had them fitted with my prescription. Bizarrely, one pair vanished two weeks ago. How this happened remains a mystery. I contacted Specsavers who told me that the frames are discontinued. I moaned about this to a pal in the USA who loves shopping and searching online. I have no patience for either of those pastimes. To my immense surprise he e-mailed me that he had found a pair of 'my' frames on Peep Eyewear, and sent me the link. Five minutes later I had bought them - and today they arrived via 48 hours tracked Royal Mail. Excellently packaged, and in a kooky triangular spectacles box. I am beyond delighted and wanted the world to know how impressed I am with Jo and the team at Peep Eyewear. I shall be a returning customer without doubt. Thank you!

June 23, 2025
Unprompted review
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Reply from Peep Eyewear

Hi Simon,

What a brilliant review — thank you so much! We absolutely loved reading your story (and the Debbie Harry reference had us smiling right away 🎶).

We’re so glad your friend’s online detective work led you to us, and even more thrilled that we had your Viktor & Rolf frames ready and waiting. It’s always a bit of magic when the stars align like that — and even better when they land safely in a kooky triangular box!

Thanks again for taking the time to share such kind words — it truly means the world to us. We’ll look forward to welcoming you back whenever the next treasure hunt begins.

Best wishes,

Chris & Jo

Rated 5 out of 5 stars

Quick turnaround and my Tom fords look…

Quick turnaround and my Tom fords look like new wish I had known this before

June 17, 2025
Unprompted review
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Reply from Peep Eyewear

Thanks for the great review Gary - happy to help bring your Tom Fords back to former glory - you know where we are should you need us again, team peep :)

Rated 5 out of 5 stars

Blown away!

Fantastic service! Was blown away at how the glasses came back. I have had these for 6 years so you can imagine how they looked before they were refurbished. The lenses were updated to my current prescription and had extras added to the lenses to give them a better look and feel. If you are looking to refurbish your favourite glasses look no further then Peep Eyewear ⭐️

June 13, 2025
Unprompted review
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Reply from Peep Eyewear

Thank you so much for the kind words — we’re absolutely chuffed to hear you were blown away! 😊 It was a real pleasure bringing your six-year-old favourites back to life, and we’re so glad they’re now looking and feeling even better with the updated lenses.

Thanks again for trusting us with them — and for taking the time to leave such a lovely review. We’re always here if you need anything in future!

Warm wishes,
Chris & Jo
Peep Eyewear 👓✨

Rated 5 out of 5 stars

Peep Polish

Peep polished my scratched and dull looking Cutler and Gross glasses and made them look better than new! They somehow put them back together better than the original manufacturer too, as now the arms (if that's what you call them) fit more seamlessly with the main part of the frame. An excellent service and well worth the price.

June 12, 2025
Unprompted review
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Reply from Peep Eyewear

Thanks so much, Paul! We're absolutely chuffed to hear that — your Cutler & Gross frame was a real beauty and it was a pleasure to bring it back to life. We’re so glad the fit feels even better now too — we take our time to get those finishing touches just right. Thanks again for trusting us with them and for leaving such a kind review! 😊

— Chris & Jo

Rated 5 out of 5 stars

I have to leave this review as Peep…

I have to leave this review as Peep have literally saved me at least £350. My glasses were broken but my varifocal lenses were fine and they cost me about £400 alone. My opticians would not do anything and wanted to get new frame and lenses. I came across Peep who have fitted my lenses into another frame ( D and G I might add) for basically £65. I cannot believe it and the service itself is outstanding, from the minute I posted my lenses off. Kept informed every step of the way and mega quick!! I can now see again and I am so very grateful. X

June 10, 2025
Unprompted review
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Reply from Peep Eyewear

So happy we could help rescue your varifocal lenses and reuse them with another fame Sandra. You know where we are if you need us again - keep us in mind for your next set of varifocals! Thank you for the lovely review, Jo and Chris :)

Rated 5 out of 5 stars

Peep Eyewear Replica Frames

Highly recommend Peep Eyewear! I needed to upgrade my glasses due to a prescription change but was having massive issues finding a new frame that fit my face. After a long search I came across Peep who were able to make me a replica pair based off my old glasses! Not only did they do an amazing job matching my old frames but they were able to do it very quickly and were really helpful throughout the whole process! If you're looking for some replica frames, I would definitely recommend these guys!!

May 9, 2025
Unprompted review
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Reply from Peep Eyewear

Thanks so much for your lovely review! 😊 We're so glad we could help bring your favourite frames back to life — and that they’re now working perfectly with your new prescription too.

It was a pleasure working with you on the replica, and we’re always here if you ever need another pair (or a backup!). Thanks again for taking the time to share your experience — it really means a lot to us.

Best wishes,
Chris & Jo

Rated 5 out of 5 stars

Crystals replaced

After hours of searching, I came across Peep and less than 1 wee later the missing crystals had been replaced in my amazing sunglasses and I also paid a bit extra to get them deep cleaned. Absolutely amazing and so glad I found them. I shall be telling all who listen! Thank you so much 🕶💎❤️

May 19, 2025
Unprompted review
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Reply from Peep Eyewear

We’re so glad those beautiful sunnies are sparkling again — and it means the world to know we could help you bring them back to life. We really appreciate you taking the time to share your experience (and for spreading the word too!).

Hope they bring you plenty more joy and sunshine ☀️
– Chris & Jo at Peep Eyewear

Rated 5 out of 5 stars

Quality product, great customer service, excellent!

Very pleased with my new prescription sunglasses. I was worried that my strong prescription would be an obstacle to getting a nice pair of sunnies but these are spot on. Unable to buy the frames I selected anywhere else anymore but this company had them :) Great customer service and communication over a mistake I made when ordering, all turned out smoothly. Thank you!

May 14, 2025
Unprompted review
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Reply from Peep Eyewear

Thank you so much for your lovely review — we’re really happy to hear you’re pleased with your new prescription sunglasses! 😊
We know it can sometimes feel tricky finding the right sunnies with a strong prescription, so it’s great to hear they turned out spot on for you. And no worries at all about the order — we're always here to help smooth things over and get everything sorted.

Enjoy your sunnies, and we’re always here if you need us again!

Best wishes,
Chris & Jo

Rated 5 out of 5 stars

Can't recommend highly enough

Can't recommend highly enough! My broken glasses which I thought were beyond repair were not only fixed but came back in better condition than they've ever been. My new prescription lenses are perfect - I was worried doing this remotely as I have a very high prescription but there was nothing to worry about. The service was fast and the help and communication from Chris was brilliant and kept me informed at every step and answered every question. I will get all my lenses fitted with Peep from now on as the experience was so brilliant

April 25, 2025
Unprompted review
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Reply from Peep Eyewear

Wow — thank you so much for such a lovely review! 😊
We’re absolutely delighted to hear that your glasses came back better than ever, and that the new lenses worked out perfectly — especially with a high prescription. We know how important that trust is when doing things remotely, so it means the world that you felt supported throughout.

We’re so glad we could help, and your kind words about the service and communication really made our day. It’s just the two of us (Chris & Jo!), and we genuinely love what we do — so thank you for being part of the Peep journey. We’ll be here for all your future lens needs!

– Chris & Jo
Peep Eyewear 💚👓

Rated 5 out of 5 stars

Excellent Service

Excellent Service. Had a second pair of sunglasses repaired which no-one else would do. The arm had broken off at the hinge and the other had snapped in two. Brilliant Service - thank you.
Tim S

April 8, 2025
Unprompted review
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Reply from Peep Eyewear

Thanks for the great view Tim! Happy to help you rewear your frames - you know where we are if you ever need further repairs or replacement lenses, team peep.

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