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Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, excellent performance, and thoughtful design, particularly highlighting the enhanced control and natural feel they provide for writing and drawing on iPads. Many users appreciate how the products improve their overall user experience, making digital tasks more comfortable and enjoyable. However, some customers expressed dissatisfaction with the delivery service and order fulfillment. Issues included significant delays, lack of clear communication regarding shipping times, and problems with tracking information, especially for international orders. A few people also reported that some products, like the PenTips Ink, had durability issues with metal parts detaching, and some screen protectors scratched easily.

What people talk about most

Product

People report positive experiences with product, often praising the high quality and functionality. Many... See more

User experience

Reviewers express high satisfaction with the user experience, particularly praising the enhanced control and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the high quality and durability of the... See more

Delivery service

Consumers find delivery service to be ambiguous, with experiences varying widely. Many customers praise quick... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report positive interactions, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a customer of PenTips for over 3 years now, originally finding them after searching for "quiet apple pencil tips"! I have been through several of their revisions of the tips now, I t... See more

Rated 5 out of 5 stars

I really like PenTips' PenMat. This is the second I've got (the first one lasted for about two years before I accidentally crumpled it ). Drawing on the iPad is much more comfortable with the mat on.... See more

Rated 5 out of 5 stars

My "go-to" for pen tips! High quality products that last and perform to standards. I've purchased several sets of tips - both 2+ and 3 (from the kickstarter to addtl orders) - as well as the penmat...... See more

Rated 5 out of 5 stars

I've been using PenTips Lite for a few years now. They give me excellent control while preserving the clarity and brightness of the ipad screen. They also eliminate tapping noises you make while dra... See more


Company details

  1. Electronics Store

About PenTips

Written by the company

At PenTips, we are committed to creating innovative tools that enable artists, designers, and creators to bring their ideas to life on the digital canvas.

Our mission is to provide high-quality, intuitive, and versatile tools that empower users to express their creativity in new and exciting ways.

Visit PenTips
Visit PenTips

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience so far

Great experience so far. Communication was clear and fast, and the team was very helpful and flexible when I needed an additional PenMat for the correct iPad size, even after my original order had already shipped.

I’ve also tried PenTips 2+ and 3 and genuinely love them; great feel, very quiet, and thoughtfully designed.

Shipping for the PenMat is still in progress, but based on the experience so far, I’m very happy with PenTips products and their customer support.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great feel, great product, and great service

I’ve had a great experience with PenTips. I’ve used two different screen protectors for different iPad models, and both felt excellent to write and draw on. They’re easy to apply, simple to remove and reattach when needed, and I usually keep mine on since my iPad is mainly for writing and drawing. I highly recommend them.

On top of that, the service feels personal and generous, which really adds value as a customer. I’ve been happy to recommend PenTips to others who use an iPad as well.

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

Pentip inks of poor quality

Hi there,

I have been meaning to write this review for a while.

In March 2024 (Order number #109478), I bought a PenMat for my iPad Pro and two Pentip inks. While I like the feeling of writing with a Pentip ink on a PenMat, the Pentip ink is not of good quality; the metal bits pop out very easily. I have my two initial Pentip inks replaced, and the two replacements had the same problems. I am not sure if it is because I press too much, but I write on paper with 0.5 HB, so my pressure shouldn't be too high.

Regards,
Guillermo

January 8, 2026
Unprompted review
PenTips logo

Reply from PenTips

Hey Guillermo - thank you for sharing your review, thats very odd and you're right the chances of that happening twice in a row is insanely small. We have a clear policy that if you're not 100% happy, you get a full refund or replacement on those products. Please let me know over email what you'd prefer: marc@pen.tips

Marc
Founder, PenTips

Rated 5 out of 5 stars

My "go-to" for pen tips and ipad pro accessories

My "go-to" for pen tips! High quality products that last and perform to standards. I've purchased several sets of tips - both 2+ and 3 (from the kickstarter to addtl orders) - as well as the penmat... shipping was fast with good communication. I use my ipad and pen for multiple hours, daily, and could not be happier with the performance of these products.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

I would highly recommend PenTips 3 it’s a an essential tool for anyone creating art on iPad plus it’s very useful in photo editing app’s as well. Great company.

January 4, 2026
Unprompted review
Rated 5 out of 5 stars

Exellent quality and customer service

I've been using several products regularly since earlier this year, and they are all of amazing quality. I've especially been enjoying the InkTip with the PenMat for writing, and now also the PenTip3 for drawing on my iPad. I had a problem recently and the support was super friendly and helpful, and sent out a replacement in no time. For me, the quality and level of service is well worth the higher prices.

December 31, 2025
Unprompted review
Rated 4 out of 5 stars

The Penmat 2 is working great

The Penmat 2 is working great.
All together with pentips ink they help me to have a better writing experience over my iPad surface. Now it is not slippery, so I have a more accurate writing performance. It’s also a protection for the screen, that can be removed really easily and stays at the place firmly. If you are a painter (which I’m not) you could miss a more transparent layer, but for writers works really well.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Pen tips rocks!

I am a huge fan and user of pen tips products. And when an order was mixed up, they turned around and sent me a new one within days. Incredible customer service on top of having incredible products.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with PenTips

I placed an order with PenTips for a pencil tip for my Apple Pencil. The order was filled in a timely manner. I had an issue with something in my order which the company immediately took care of. Great customer service!!!!!

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Good products

Good products. Easy to order. Quick to deliver. It’s the third version I purchase and offer. Thanks.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

I received my order well

I received my order well. At a certain point in time was somewhat worried because it took some time, it had to come from far. I expressed my worries and got a neat answer. That is reassuring. Great.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Exceeded expectations

There was a shipping SNAFU which was promptly resolved with personal service. The PenTips 2+ work beautifully as promised, and I couldn’t be more satisfied.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent communication and service…

Excellent communication and service from order on 11/24/2025 to delivery a few days later. Delivery arrived a lot sooner than expected especially for a Hawaii delivery. The package was delivered in excellent condition. I've ordered many times and the PenTips 3 are by far the best tip for my apple pencil 2nd gen compared to all the other tips I've ordered.

November 24, 2025
Unprompted review

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