Pendlevillagefurniture Reviews 

107
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptional quality of the furniture, describing individual pieces like dining tables and sofas as exceptionally sturdy, comfortable, and beautifully designed. Additionally, buyers frequently praise the professional delivery teams for their great promptness, friendliness, and efficiency during the assembly process. However, some customers also noted occasional issues such as missing components, delayed shipping dates, or receiving incorrect products that required extra time to completely resolve. Despite experiencing these specific setbacks, most people still remain very satisfied with their overall purchases and the genuinely helpful support provided.

What people talk about most

Product

People report positive experiences with product, highlighting that items such as dining sets, tables, and... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals, helpful and polite couriers,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the sofas, dining tables,... See more

Order

Reviewers express mixed feelings regarding their order experiences, with some experiencing smooth... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers praising the efficient delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We found dining chairs to suit our dining room, when we asked in store the expected delivery we were told around 4 weeks. I went home to check out a couple more things and decided to order them online... See more

Company replied

Rated 5 out of 5 stars

Online customer service was excellent. I rang to enquire about a dinning table. The staff were very helpful, approachable and efficient. They sent me video of the item and answered a lot of my que... See more

Company replied

Rated 5 out of 5 stars

Kitchen table and corner bench received from Pendle furniture village. We paid for delivery and assembley which they was able to arrange at a time around our commitments. They assembled and took pa... See more

Company replied

Rated 5 out of 5 stars

Can not recommend Pendle Village Furniture high enough. Katy is a real credit to the company. Always answering my numerous questions. Even when I changed my mind on the size just after ordering, it w... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Welcome to the Pendle Village Furniture Online Shop. Since 1997, we’ve grown from strength to strength and are thrilled to announce the launch of our E-commerce platform, extending our reach to customers across the UK. Our Online Shop brings you a carefully curated catalog of selected products, accompanied by an exemplary customer service team. Our online collection features our favourite sofa and furniture brands for every room, all available at competitive prices and complemented by exclusive online deals. Our diverse range spans Bedroom Furniture, including Wardrobes, Beds, Mattresses, Bedside Tables, and Drawer Chests, to Living Room Furniture like Dining Tables, Sofas (Leather or Fabric), Coffee Tables, Console Tables, Sideboards, and Display Cabinets in modern or classic materials, such as, marble, ceramic, or wood. With a paramount focus on providing exceptional customer care, we prioritise delivering on promises and surpassing customer expectations.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

107 reviews

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4.5

All reviews

(107)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

There was a delay with the delivery however I was kept informed the lady who contacted me was lovely. I ordered leather recliner chair was delivered by another nice person. Great price too, love my leather recliner

June 18, 2024
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Reply from Pendlevillagefurniture

Thank you so much for your wonderful review! We're thrilled to hear that you're pleased with your new leather recliner chair and that you had a positive experience ordering online. Our team takes great pride in providing excellent customer service.

Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

Excellent customer service from Katy at…

Excellent customer service from Katy at Pendleton and delivery service was timely and very efficient.

May 3, 2024
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Reply from Pendlevillagefurniture

Thank you for your fantastic review! We're delighted to hear about your positive experience with our service. It's wonderful to know that Katy at Pendle Village Furniture provided you with excellent customer service and that our delivery service met your expectations by being timely and efficient.

Your feedback is greatly appreciated and will be shared with Katy and the entire team.

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