The ring is absolutely beautiful and the craftsmanship is magnificent. She loves it. I paid for expedited service, but when that turned out not to be possible, the expedited fee was refunded. It wa... See more
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I contacted the company about a ring we bought two years ago that I lost some stones to and they were very helpful through the process of getting replacement stones
I had gotten in contact to purchase a ring around Christmas. They were so helpful during the whole process. They answered all of my questions and customized the piece to fit what we had envisioned for... See more
I ordered a ring that I saw in a picture but little did I know in the small small print it didn’t say black gold it said sterling silver…
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Company details
Written by the company
Our story began in 1996 in a small studio in the middle of nowhere. With only one desk and next to no free time, our brand was born.A Unique jewelry studio In New Jersey , with big ideas, lots of love and dedication for Jewelry. Handmade Jewelry was always our passion. We understand that buying Jewelry is very emotional process. We are committed in making beautiful, and affordable jewelry for you.We have deep expirence in gemstone cutting, polishing and design. We specialize in Moissanite, Moss Agate, Opals, Moonstones, Alexandrites, Emeralds and other gemstones.
Contact info
1199 Amboy Ave Ste 264-F5, 08837, Edison, United States
- promotion@penfine.com
- penfine.com
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Exquisite Value
This is a very fine set. It seems to be well made. The options for the metal were generous, making each ring a truly custom piece. The listed price was fair, but using a discount code they provided made it a good deal.
What I ordered I needed it sooner than…
What I ordered I needed it sooner than what date they estimated. I emailed them and they got it to me 3 weeks earlier. I really appreciated the customer service. I would order from here again.
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