Peninsula Windows Ltd Reviews 61

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency, high quality, and ease of their overall experience, from initial consultation to completion. Reviewers are particularly impressed with the quick response times, the smooth user experience, and the outstanding workmanship. However, some customers also noted issues with after-sales service, including long delays in addressing snagging and a lack of clear communication regarding product maintenance. A few other people also felt that product deterioration, such as bubbling paint and streaking on frames, was not handled satisfactorily, with suggestions that the issues were due to customer maintenance rather than product quality.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the excellent communication, swift... See more

Product

Users describe ambiguous interactions with product, with some customers expressing delight with new windows,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing delight with the high... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t speak too highly of Peninsula Windows. My porch roof started leaking back in December whilst I was away. The porch was installed by Peninsula more than 25 years ago. I telephoned them... See more

Company replied

Rated 5 out of 5 stars

We've now asked Peninsula to undertake five projects on our house, installing new windows, bi-fold doors, french doors and a new porch. We have always been more than satisfied with the result. Ashle... See more

Company replied

Rated 5 out of 5 stars

From the very start when we met Ashley we knew that we would have good service and this proved to be true. All issues, and there were many, were dealt with efficiently and with ease. Once the plannin... See more

Company replied

Rated 5 out of 5 stars

I had three new windows and a front door installed, and I couldn’t be happier with the service. Nia handled everything for me and she was absolutely brilliant — professional, supportive, and always qu... See more

Company replied


Company details

  1. Double Glazing Installer

Written by the company

Peninsula are proud to be at the forefront of our industry; we are a forward-thinking company and are constantly evolving our product range and our services to bring you the latest designs and technological advances to complement and enhance your home. We supply and install a wide range of carefully selected products from industry leading manufacturers; our core range includes: New and replacement doors and windows in a wide range of styles and materials | Living spaces including conservatories, orangeries, wintergardens, single storey extensions and many more | Garden pods | Exclusive brands including Solarlux and Internorm |


Contact info

4.8

Excellent

TrustScore 5 out of 5

61 reviews

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1-star

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Rated 5 out of 5 stars

Excellent and reliable service

We were given details of Peninsula by Velfac and have been really impressed from start to finish with their service and with everyone involved. Trefor initially dealt with our enquiry and was really helpful and communicative when discussing what was required and with confirming the order. Shane then measured up and carried out site visits, liaising with us and our builder throughout to make sure everything was correct. When it came to fitting, the team were excellent, very thorough and respectful of our property - a big thanks to Kev, Gaz, Sonny, Nathan, Ryan and Kyle for getting to site despite the snow and making sure the installation happened as planned! We would have no hesitation in recommending Peninsula, they have been great and we are very grateful to them for making sure everything went smoothly.

January 5, 2026
Unprompted review
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Reply from Peninsula Windows Ltd

Thanks for the lovely review :-)

Rated 5 out of 5 stars

I've just had all my doors and windows…

I've just had all my doors and windows replaced by Peninsula and I'm absolutely delighted. They are all super and have made such a difference to the house. The challenging, very large window in the lounge, was replaced exactly as I wanted. I visited the showroom on a number of occasions, the staff were super.
The whole team at Peninsula were great, the fitters were super, so clean and tidy, I couldn't have asked for more.

January 20, 2026
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you for taking the time to leave us a lovely review, it's appreciated.

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. The level of workmanship and professionalism from the whole team was outstanding. This is the second installation from peninsula and I would highly recommend them

November 21, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you for the lovely feedback. It's really appreciated.

Rated 5 out of 5 stars

They knew their stuff!

Was a bit scared the whole porch would collapse if the door was replaced (with a composite product) but it went swimmingly and everyone who sees it is very pleased with it even though I'd know clue what design config to go for or ever done this before. I'm sure we'll use them again. Great comms throughout the process.

December 23, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Thanks for the kind words. We're glad you're pleased with the end result.

Rated 5 out of 5 stars

If I could give 10 stars I would

If I could give 10 stars I would! I had been toying with the idea of replacing my tatty old porch for years and I had researched and considered many different options. Ashley and Nia came for the initial consultation and to discuss design ideas. They were great, friendly and courteous as was Christian, the surveyor. Making an investment in your property can be stressful but I can honestly say it's been worth every penny. The team at Peninsula made the process easy. I was really impressed with the work ethic of all the lads, from Barry and Jordan who constructed the base to Andrew (Tosh) and Hywel the fitters. They were all brilliant. I've had a lot of work done on my home recently and I can honestly say Peninsula are the best and I'm over the moon with my new room 💗

December 12, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Thanks so much for the feedback and lovely review, it's really appreciated.

Rated 5 out of 5 stars

Super happy customers.!!

From Nia’s first visit to do the survey , to Christian’s to do the measurements and (Nathan and Phil) the fitters, our whole experience with peninsula has been excellent.
We are absolutely delighted with our new front door and windows, it’s made the house look amazing.
We also had an after care check in from both Nia and Christian which was a really nice touch.
All very professional and helpful, would highly recommend.

November 28, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you so much for the lovely feedback, it's appreciated.

Rated 5 out of 5 stars

Above and Beyond

Peninsula Windows go above and beyond. From when we first went to the showroom and meeting Nia to finishing our conservatory, everything was perfect. The groundworkers and installers were helpful, polite and efficient.
Gordon & Marilyn Jarman

November 27, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you for your kind words Mr. & Mrs. Jarman, it means a lot. I'll be sure to pass your thoughts on to the team.

Rated 5 out of 5 stars

The fitters were here for 2 days and…

The fitters were here for 2 days and arrived 8.30 and did not stop working. Very tidy work. Have been putting off buying new windows and a front door for years in fear of a lot of mess especially with the bay window but the way the 2 of the fitters took out the old window and put in the new one was amazing.

November 4, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you for your lovely feedback. I'll make sure to pass it onto the fitting team.

Rated 5 out of 5 stars

Looked after experience

We decided to replace our front door. I spoke with Nia who supported us with choices, home visit, showroom experience and engaged with us throughout in picking the best door for us. It was fitted so quickly and the 2 fitters did an excellent job, taking lots of care in making it a perfect fit. Thanks to everyone involved.

November 7, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you for the lovely review.

Rated 5 out of 5 stars

My experience with Peninsula

My experience with Peninsula has been first class from start to finish. I’ve had windows and doors from Peninsula in the past, and this is why I keep returning to them, as they look after their customers should any issues occur. My first point of contact was with a very friendly and helpful lady by the name of Nia. She kept me updated with the stages of the delivery and installation date and time of arrival. She also gave me a call to check that we were happy with the installation.
The two installers arrived on time, they were friendly polite and they did an excellent job, they were careful of my decor and cleaned up at the end.
I’d gladly recommend Peninsula to anyone wanting quality product with an excellent after sales service

September 11, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you for the lovely 5 star review, it's hugely appreciated. Best wishes.

Rated 4 out of 5 stars

Professional company with skilled workers

We are very pleased with the sunroom that Peninsula built for us. The tradesmen were all skilled and meticulous in their work, as well as friendly and tidy.

Management of the project was shaky at first with unnecessarily long delays in applying for planning permission and drawing up plans, but once the work started it proceeded well with good oversight and communication.

World recommend the company without reservation.

October 1, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Thanks for the lovely feedback. We'll take it on board and aim to make improvements where we can. Thank you.

Rated 5 out of 5 stars

High quality product, high quality team

The product and the fitting experience have both exceeded my expectations. The door is of an exceptionally high quality and looks great. The fitting team were very careful, efficient and tidy in their work and I am impressed with the finished result.

Ryan was also very good indeed at dealing with my initial enquiry and showing me the options in the showroom, making sure that I had the right specifications for my needs.

October 2, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Huge thanks fort he 5 star review and lovely feedback. I'll pass it on to all those involved.

Rated 5 out of 5 stars

Impressive from start to finish

From initial contact to final payments - working with the Penisula team was a great experience.

It started with a simple need to create a weather-break for the front of my wind/rain exposed cottage.

The resulting boot-room conservatory changes how I live in & enjoy my home. From weather-watching to star-gazing and everything in-between.

To highlight just a few…

Trefor (sales) had to navigate my uncertainty about what I wanted. He was knowledgable, patient & never pushy.

Chris (surveyor) needed to make the design dream a technical reality. He brought clarity & reassurance.

Jay & Gareth (groundworks) had to heavy lift, dig-out and work with wonky angles. They did-so with care, advice & next-level professionalism …and lots of coffee.

Kyle & Kev (installation) took a flat patch of concrete and built a 3D masterpiece of glass, wall-panels & plaster. Done with skill, humour & attention to detail.

…just the face of the much bigger operation behind the scenes. My heartfelt thanks to one and all.

September 12, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you for the fantastic review, we truly appreciate the effort. All your comments have been passed along to the team. Thanks again.

Rated 5 out of 5 stars

Service was excellent from our first…

Service was excellent from our first visit to the showroom through to completion of the work. Nia made everything easy and nothing was too much trouble.

September 9, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you so much for the lovely feedback.

Rated 5 out of 5 stars

Great professional service from Peninsula windows

We wanted to change our windows to let more light in and make our home more energy efficient - we found the right company to do it, and we are very impressed with their service..
From our first visit to the showroom to look at our options we were given the time to explore and try out various windows available, and when we got home and couldn't remember which handles we had chosen we just went back and were welcomed in to choose between finishes.
The team work well together. The office staff made sure that we got our order and planned a timetable that fitted around our needs. The engineer came and measured up reassuring us by confirming our thoughts on window placement and how they would open when they were fitted. We had ordered 2 of the nice tilt and turn windows and wanted them to open in a specific direction. When the fitting crew arrived they made an excellent job of installing the windows and cleaning up after themselves.
Our windows were a big investment for us and we know that we have made the right choice.

July 16, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Hi Mrs. Spiers, thank you so much for the lovely feedback, it's much appreciated.

Rated 5 out of 5 stars

Professional from start to finish

Peninsula replaced four windows and a rooflight in my home. The entire team were extremely professional from start to finish - Ashley the design consultant was friendly and knowledgeable, and the installation team were clean and efficient. I'd strongly recommend this company!

May 15, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you for your lovely feedback

Rated 5 out of 5 stars

The best customer experience.

I have been doing a lot of projects on my house, since buying it some months ago, and the new front door, fitted by Peninsula Windows, has been, without doubt, the best experience I have had with any of the contractors to date.
The quality of the door is exceptional and the fitters were hard working, professional, polite and friendly.
From the moment my account manager visited, to the fitters talking me through operation and care & maintenance of the fitted door, I knew Peninsula Windows a good decision.
Nothing was too much trouble for any of them, the door looks fantastic and it has transformed my house.
If you are in the market for a new front door, you could do no better than Peninsula Windows - Competitive prices, good communication and exceptional fitting.

May 6, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you so much for your lovely review. Appreciated.

Rated 5 out of 5 stars

Beautiful windows, great service

The peninsula team installed double glazing with decorative panels recreating original 1936 lead glass on our upper floor. The surveyor took great care to replicate the designs, with patterns and colours matching the original as far as possible. The installation team were friendly, efficient and took great care throughout the process. They kindly cut out the original decorative panels for us to keep and reuse in another project. We are delighted with the look of the windows and will definitely be asking them to replace the windows on the ground floor in due course.

April 28, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you so much for your kind words and review.

Rated 5 out of 5 stars

Windows replacement at Pencae, Saron.

The installation team at Peninsula were extremely polite, competent and efficient, with the six windows replaced within a day and the completion of the work early the following morning. They covered all internal areas with dustsheets and the whole house was spotless after they completed the work.
The windows are of very good quality and we are very pleased with the result. Would certainly recommend Peninsula to others requiring similar works.
Dewi Williams

April 25, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Diolch yn fawr / Thank you very much for the lovely review.

Rated 5 out of 5 stars

Top quality

The installation team were prompt, courteous and professional. The product and workmanship was high quality. You get what you pay for. Very pleased.

March 19, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you for your lovely review. Much appreciated.

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