Peninsula Windows Ltd Reviews 61

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency, high quality, and ease of their overall experience, from initial consultation to completion. Reviewers are particularly impressed with the quick response times, the smooth user experience, and the outstanding workmanship. However, some customers also noted issues with after-sales service, including long delays in addressing snagging and a lack of clear communication regarding product maintenance. A few other people also felt that product deterioration, such as bubbling paint and streaking on frames, was not handled satisfactorily, with suggestions that the issues were due to customer maintenance rather than product quality.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the excellent communication, swift... See more

Product

Users describe ambiguous interactions with product, with some customers expressing delight with new windows,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing delight with the high... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t speak too highly of Peninsula Windows. My porch roof started leaking back in December whilst I was away. The porch was installed by Peninsula more than 25 years ago. I telephoned them... See more

Company replied

Rated 5 out of 5 stars

We've now asked Peninsula to undertake five projects on our house, installing new windows, bi-fold doors, french doors and a new porch. We have always been more than satisfied with the result. Ashle... See more

Company replied

Rated 5 out of 5 stars

From the very start when we met Ashley we knew that we would have good service and this proved to be true. All issues, and there were many, were dealt with efficiently and with ease. Once the plannin... See more

Company replied

Rated 5 out of 5 stars

I had three new windows and a front door installed, and I couldn’t be happier with the service. Nia handled everything for me and she was absolutely brilliant — professional, supportive, and always qu... See more

Company replied


Company details

  1. Double Glazing Installer

Written by the company

Peninsula are proud to be at the forefront of our industry; we are a forward-thinking company and are constantly evolving our product range and our services to bring you the latest designs and technological advances to complement and enhance your home. We supply and install a wide range of carefully selected products from industry leading manufacturers; our core range includes: New and replacement doors and windows in a wide range of styles and materials | Living spaces including conservatories, orangeries, wintergardens, single storey extensions and many more | Garden pods | Exclusive brands including Solarlux and Internorm |


Contact info

4.8

Excellent

TrustScore 5 out of 5

61 reviews

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1-star

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Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. No false promises. We had a composite door fitted today. Prices were a bit more expensive but I can now see why. Door is of high quality and feels solid. Sales man Trevor was fab, came in on his day off to help us. No hard sales. Kept up to date with delivery. Fitters today were lovely, very polite and friendly. Tidy workers. Cleaned up as they went along. Finish is of high standard. Highly recommended. Worth paying the bit extra 👌🏼

March 7, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you so much for the lovely review

Rated 5 out of 5 stars

great product, excellent fitting

Triple glazing doesn't come cheap, so you want them fitted properly. Peninsular quoted a very competitive price. Everyone we had contact with was friendly and professional - our fitters Kyle and Nathan were excellent, all our windows and doors were expertly finished inside and out. We're very pleased, and will be getting the rest of our windows from Peninsular too.

January 10, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you so much for the lovely review

Rated 5 out of 5 stars

Large front door…

We had a door replaced that was a lot wider and taller than normal. Company had a good selection of alternatives available, and I was very pleased with the end result. All staff were very pleasant to deal with.

January 22, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you so much for the lovely review.

Rated 5 out of 5 stars

Great Customer Experience

From the initial contact with the Peninsula team, followed by the survey by Aron, through to the installation team, the whole process was smooth and professional. Information and advice were always available and we were kept up to date with progress every step of the way. On the day of the install Kyle and Nathan were there bright and early to fit the large picture window. Did a great job on the install and left the site clean and tidy afterwards. I have no hesitation in recommending Peninsula and will be coming back to them in the future for other work we need doing.

January 16, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Many thanks for your lovely feedback, it's much appreciated.

Rated 5 out of 5 stars

Conservatory Warm Roof Installation

We are very pleased with our conservatory warm roof. The installation of which was smooth from start to finish. Nothing seemed to be too much trouble and the installation team were a pleasure to have on site.

Communication was excellent throughout. We would not hesitate to do business with Peninsula in the future.

November 11, 2024
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you for your lovely review

Rated 5 out of 5 stars

From start to finish the whole team at…

From start to finish the whole team at Peninsula were great. We had a specific door and colour in mind (Solidoor). Tom the salesman helped us to get that. The fitter that installed the door was excellent he did a great job and we are both pleased with the end result. 10 out of 10 for Peninsula would not hesitate to use them again or recommend them!!

November 15, 2024
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you so much for the lovely review, much appreciated :-)

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Very professional. Trefor, who sold the windows to us, was very helpful. We were extremely pleased & impressed by the standard & quality of the windows and the fitting. The window fitters were very polite and cleared up after. We would definitely recommend this company to family & friends. Thank you team Peninsula.

October 3, 2024
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you so much for your kind comments, I'll be sure to pass it onto the team.

Rated 5 out of 5 stars

Excellent work

I am writing to express my sincere gratitude for the excellent service I received from your team during the recent installation of my new front door. From the initial consultation to the final fitting, every aspect of the process was handled with the utmost professionalism and care.
I was particularly impressed with the attention to detail and the quality of workmanship demonstrated by your installers. They were punctual, courteous, and ensured that the installation was completed to the highest standard. The new door has significantly enhanced the appearance and security of my home, and I couldn't be more pleased with the result.

Please extend my thanks to everyone involved. I will certainly recommend Peninsula to friends and family and will not hesitate to contact you for any future needs.

Thank you once again for a job well done.

Gwenda Williams


October 17, 2024
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you for your lovely words.

Rated 1 out of 5 stars

Poor Quality installation and after care service

We had sliding doors and windows installed by Peninsular Windows. Sadly on installation one glass unit was damaged. This took a long time to be replaced. When the glass unit was finally replaced the fitters damaged the frame. Many months later we are still waiting for the damage to be rectified. In addition the company have refused to issue a FENSA Certificate for the installation. The windows have been fully paid for, despite the misleading information from Peninsula windows. Best avoid

September 4, 2024
Unprompted review
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Reply from Peninsula Windows Ltd

Dear Mr. Jones,

Thank you for taking the time to leave your review, even though we feel it does not accurately reflect the situation.

We acknowledge there is a minor cosmetic issue that still requires attention, and we are fully committed to resolving it. This will be scheduled as soon as we receive the outstanding pre-delivery payment, which, as you're aware, was due prior to the installation taking place.

However, the delay in us rectifying this issue is not due to any failure on our part, but rather because of non-payment. As you confirmed in your email to us on 9th September:

"Dear John, good to talk to you today. I am sorry to hear you have not been paid in full. I can confirm we are happy with the product and installation."

This is clearly a matter of non-payment rather than non-completion, and we would be happy to move forward as soon as the outstanding invoice is settled. Despite the comments in the review, the significant balance of the installation remains unpaid to Peninsula. This person isn't actually our customer at all, our contract is with his builder who claims there are significant monies outstanding.

Rated 5 out of 5 stars

From the start to the finish peninsula…

From the start to the finish peninsula windows made me feel at ease i’m on my own so always feel nervous choosing things.Tommy the sales man put my mind at ease was so patient and helped me make the right choice in windows.I love them and my door,So professionally installed the men where so polite and tidy you would never no that new windows and doors had been fitted.I have just recommended Peninsular windows to my friend so thank you so much i love my door and windows thank you for making this so easy.
Gina Smith

July 26, 2024
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you Gina for your kind comments, much appreciated.

Rated 5 out of 5 stars

Fantastic Solarlux Windows and Doors and Great Company.

Chris, the Salesman, was brilliant and kept in touch with us throughout the sales and order process. The Solarlux windows are absolutely fantastic. The windows and doors are in a different league. I can’t rate the after sales service or Peninsula Windows highly enough.

June 6, 2024
Unprompted review
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Reply from Peninsula Windows Ltd

Thanks for the lovely feedback.

Rated 5 out of 5 stars

Excellent from Peninsula

We had 5 windows replaced. Our first Peninsula contact was with Tommy who went through our options, timeframes and price. Very, very helpful. Thereafter the survey and installation happened fairly quickly. The windows are great quality, the installers did an excellent job and the one little 'snag' we had was dealt with immediately. We would happily recommend Peninsula and will use them again when we next need some work doing.

June 15, 2024
Unprompted review
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Reply from Peninsula Windows Ltd

Really appreciate your kind words, thank you.

Rated 5 out of 5 stars

Top Job

From the outset Peninsula were a pleasure to deal with, no pressure to buy or hard sell from Tommy (salesman) just honest and sound advice. Our replacement front bay windows and door including additional features e.g. trickle vents and lead windows (upper section) are of the highest quality. Shout out also to Shane (surveyor) for rectifying a design fault (lead units) so promptly and with minimum fuss. I can't fault the quality of work carried out by the fitters who were all friendly and pleasant to deal with. Also very tidy!! Would highly recommend Peninsula for anyone considering replacing their existing windows and doors.

May 24, 2024
Unprompted review
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Reply from Peninsula Windows Ltd

Thanks for the feedback, appreciated.

Rated 5 out of 5 stars

Fantastic service

From the prompt response to my initial enquiry, through measuring up and providing scale drawing for the planning permission all the way through to installation they have been absolutely fantastic. I love my new windows and would absolutely recommend Peninsula.

May 2, 2024
Unprompted review
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Reply from Peninsula Windows Ltd

Thanks for the lovely feedback :-)

Rated 5 out of 5 stars

Fantastic company!

We recently had our front door and windows replaced, Peninsula were brilliant, right from my first appointment with Tommy through to the installation teams.
House no longer has any drafts and the windows have blocked out the road noise, couldn’t be happier.

February 22, 2024
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you Laura, appreciate the comments.

Rated 5 out of 5 stars

Quality Products and Installation

Fantastic team from beginning to end. I’m so pleased with the Solarlux corner door which has opened up the house to the garden beautifully. I never would have been able to have the imagination to do this without the help of the design team. I’m also pleased with the other windows and doors and the installation team left the job spotless. Thank you 🙏🏻

October 9, 2023
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you, appreciate the lovely feedback.

Rated 5 out of 5 stars

A fantastic job from start to finish.

Enquired to Peninsula about getting repaired a Conservatory built by another company that had leaked like a sieve from day one.
Tommy was my initial contact who promptly came and assessed the job and very quickly identified the problems.The Conservatory would require a new gutter box,roof, and main window.
This visit was followed by Peninsula's surveyor to confirm, and take further measurements.
I received prompt communication in writing re cost,contract and guarantee.
The two representatives of Peninsula who did the work were professional and skilled throughout the job,which took 3 full days.They arrived on time to the minute each day and also ensuring that disruption to my neighbours was minimal.
Overall a very positive and stress free experience and I would highly recommend Peninsula.

April 20, 2024
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you for the lovely review, it really is appreciated.

Rated 5 out of 5 stars

Peninsula Windows - the right choice!

We commissioned Peninsula Windows to install 12 new windows to our cottage and are extremely pleased with the outcome, the quality of the windows and the work done.
The service was professional and efficient from beginning to end. The initial survey was very thorough and the installers went to great lengths to ensure a perfect fit and finish. The few issues arising were dealt with promptly and without fuss.
Overall, we feel we made the right choice in Peninsula Windows and would highly recommend them.

February 19, 2024
Unprompted review
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Reply from Peninsula Windows Ltd

Many thanks for the lovely feedback, it's much appreciated.

Rated 5 out of 5 stars

What a great company the staff the…

What a great company the staff the fitters the product . So professional so helpful. I am delighted with all my windows and doors they are such good quality. You do get what you pay for. They did the whole house 3bed semi with three doors . Jan 3 and it was so wet but they worked like trojans. J

January 3, 2024
Unprompted review
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Reply from Peninsula Windows Ltd

Thanks for the kind review and lovely feedback. We'll be sure to pass it back to the team :-)

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