Peninsula Windows Ltd Reviews 61

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency, high quality, and ease of their overall experience, from initial consultation to completion. Reviewers are particularly impressed with the quick response times, the smooth user experience, and the outstanding workmanship. However, some customers also noted issues with after-sales service, including long delays in addressing snagging and a lack of clear communication regarding product maintenance. A few other people also felt that product deterioration, such as bubbling paint and streaking on frames, was not handled satisfactorily, with suggestions that the issues were due to customer maintenance rather than product quality.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the excellent communication, swift... See more

Product

Users describe ambiguous interactions with product, with some customers expressing delight with new windows,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing delight with the high... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t speak too highly of Peninsula Windows. My porch roof started leaking back in December whilst I was away. The porch was installed by Peninsula more than 25 years ago. I telephoned them... See more

Company replied

Rated 5 out of 5 stars

We've now asked Peninsula to undertake five projects on our house, installing new windows, bi-fold doors, french doors and a new porch. We have always been more than satisfied with the result. Ashle... See more

Company replied

Rated 5 out of 5 stars

From the very start when we met Ashley we knew that we would have good service and this proved to be true. All issues, and there were many, were dealt with efficiently and with ease. Once the plannin... See more

Company replied

Rated 5 out of 5 stars

I had three new windows and a front door installed, and I couldn’t be happier with the service. Nia handled everything for me and she was absolutely brilliant — professional, supportive, and always qu... See more

Company replied


Company details

  1. Double Glazing Installer

Written by the company

Peninsula are proud to be at the forefront of our industry; we are a forward-thinking company and are constantly evolving our product range and our services to bring you the latest designs and technological advances to complement and enhance your home. We supply and install a wide range of carefully selected products from industry leading manufacturers; our core range includes: New and replacement doors and windows in a wide range of styles and materials | Living spaces including conservatories, orangeries, wintergardens, single storey extensions and many more | Garden pods | Exclusive brands including Solarlux and Internorm |


Contact info

4.8

Excellent

TrustScore 5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* Products and 5* Service

We are so pleased with the service we received from Chris and the team at Peninsula. They went above and beyond to help us find the perfect bi-folds and windows.

It was such a big investment or us, nothing was too much trouble, We had site visits and phonecalls to ensure we got exactly what we wanted and I couldn't be happier. Very impressed with the quality of the windows and the quality of service, excactly what we wanted!

April 8, 2024
Unprompted review
Peninsula Windows Ltd logo

Reply from Peninsula Windows Ltd

Thanks for your lovely feedback, it's very much appreciated.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look