Pennyandsinclair Reviews 

198
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being professional, supportive, and extremely communicative throughout the entire property buying and selling journey. Reviewers appreciate how agents provide clear advice, keep everyone updated regularly, and work at a comfortable pace to make the process completely stress-free. However, some people mentioned occasional challenges such as communication hurdles or minor delays tied to external factors and third parties. Consumers also noted that specific post-completion matters or property management situations required careful attention to achieve a proper resolution. Despite these few specific concerns, the general feedback remains overwhelmingly positive and encouraging for future clients.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as highly professional,... See more

Service

Consumers find service to be positive, highlighting quick sales, professional communication, and helpful... See more

Customer service

Users describe positive interactions with customer service, highlighting responsive teams that keep clients... See more

User experience

People report positive experiences with user experience, noting that agents are very nice and helpful while... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve just sold my house with Joe from Penny and Sinclair, and he’s been fantastic from start to finish. He kept me updated, explained everything clearly, and made the whole process feel easy and stres... See more

Rated 5 out of 5 stars

When we were looking to sell our much-loved family home, we invited three agents to visit. Sean, from Penny & Sinclair, impressed us with his experience of the area. He was confident the house would s... See more

Rated 5 out of 5 stars

Outstanding! Sean Herdman-Low of Penny and Sinclair in Summertown Oxford has been an outstanding agent. In the estate agents' world, one does not often come across someone of integrity and decency,... See more

Rated 5 out of 5 stars

I lived in an apartment managed by Penny&Sinclair for three years, and the service was outstanding throughout. Their apartments are top-notch truly some of the best properties in Oxford. Rebecca was... See more


Company details

  1. Real Estate Agency

Written by the company

At Penny & Sinclair we understand that our staff are our most valuable asset. Extended opening hours, exceptional service standards and a portfolio of the best properties in Oxfordshire have helped us to build strong relationships with our clients. The volume of referrals and repeat business is testimony to our hard earned reputation and we are renowned for quality, excellence and superior customer service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

198 reviews

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No recent history of asking for reviews

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4.8

All reviews

(198)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Experience in Oxford

My daughter and I came to Oxford needing a Short Let while my daughter attended a Summer Program. We were unhappy with our choices until reaching Lisa and Amber at Penny & Sinclair. Amber came up with a solution that was perfect for us just in time for the program's beginning. Lisa and Lillimai provided outstanding service and helped make our stay comfortable. We hope to be back next summer for another great experience in Oxford.

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, positive and professional

I recently sold my house with Penny & Sinclair and I would wholeheartedly recommend them as agents. Angie who did all the hard work was excellent - her original estimate of the value of the house, her encouragement and wisdom to hold out for higher offers when we had the offers from developers, her determination and enthusiasm to find people well suited to the house who really wanted to live there, and her friendly, positive, optimistic and professional approach throughout were all spot on and very much appreciated. I was pleased with how the process went and that it was completed within my timeframe.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great agent

We recently sold our house with Penny & Sinclair and had an outstanding experience. Sean, our agent, impressed us from day one with his professionalism and genuine enthusiasm. He conducted numerous viewings efficiently, ultimately selling our home within our desired timeframe. Sean and the team at Penny & Sinclair were consistently communicative and responsive throughout the process, ensuring everything ran smoothly. We highly recommend their services for anyone looking to sell their property with confidence.

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

first time landlord

Lucy and her team were thorough and prompt in sorting out what was needed to let our dear home. It was our first time letting our first time home, so you may imagine we were sentimentally attached. Lucy and her team supported us throughout the journey, and we felt confident in their expertise.

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

I dealt with Penny and Sinclair for two…

I dealt with Penny and Sinclair for two short lets for my five-month stay in Oxford. Amber Littlechild was professional and courteous and was very helpful in every step of the process. Amber met me at the flat each time to deliver and pick up the keys and was available every time I needed assistance in between. I was also refunded my security deposit in a timely way without undue waiting. I would certainly lease through them again!

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and courteous service

As a purchaser, I was delighted to engage with Joe Worsell and his colleagues at Penny and Sinclair. An informed, courteous, and professional service throughout the process, facilitating from sale agreement to completion in ten weeks.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Joe was courteous, responsive, detail oriented and punctual and secured us a price over asking within first day of viewing! Wonderful experience.

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service for a house sale in Oxford

Penny and Sinclair dealt with my recent house sale in Oxford, which went without a hitch and with excellent personal service. We received valuations from a few estate agents and these varied quite widely, but we went with Penny and Sinclair since they provided the clearest rationale for their valuation. This decision was vindicated, since we accepted an offer above asking price within a few days. They clearly have a good understanding of the local market and pitched the property just right.

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

We had an excellent experience with Penny & Sinclair, regarding both selling our old house and buying a new one, which completed a small chain. Our estate agent, Joe Worsell, was wonderful from the moment he showed us the house we ended up buying. Being polite and friendly, but impartial and professional, he earned our trust from the very beginning, so we were more than happy for him to manage the sale of our old house. We were prepared for a scenario that the house wouldn't sell fast enough, but it was done really quickly (and on top of that amidst a holidays season), we had 2 offers within 3 weeks. Joe continued to guide us further throughout the process, being always available, always happy to help, often going out of his way to provide the information and help that we needed. I warmly recommend Joe and P&S!! Thank you! 🌻

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Penny and Sinclair are the best

Can't recommend Penny and Sinclair enough!! After several terrible experiences with another estate agency, P&S completely surpassed all of my expectations (particularly Joe and his team). Joe is friendly, helpful and always strives to make the process as seamless and easy as possible. He was always responsive, respectful and was so dedicated. I felt like he was completely in my corner which made the selling process much easier to deal with.

January 3, 2024
Unprompted review
Rated 1 out of 5 stars

Definitely not on the side of the Tenant - Avoid.

As a tenant in a property managed by Penny and Sinclair I have the following feedback;

1. We made a complaint about black mould in the house 7 times over the course of 6 months. It was never dealt with, and we ended up leaving the property. - It was disgusting and had spread to three rooms!

2. Penny and Sinclair were the property managers and were most certainly more on the 'side' of the landlord, and not the tenant.

3. Other maintenance issues took months to get them solved.

4. Our assigned 'property manager' changed 4 times in the space of 14 months. (That tells me more about the company culture than anything else!)

5. At the end of the tenancy, it has taken a month (and counting) to get the final documentation and we still haven't had our deposit released!

Thinking of renting through Penny and Sinclair? - I would suggest you choose one of the other agencies in Oxford.

December 7, 2023
Unprompted review
Pennyandsinclair logo

Reply from Pennyandsinclair

I am sorry to hear about the issues you have raised, we pride ourselves on providing a high level of service to both landlords and tenants and this falls below our usual standards. Please can you contact me directly to provide me with the details of your tenancy as I would like to look into your points in more detail lucy@pennyandsinclair.co.uk Lucy Lawton Smith Lettings Director

Rated 5 out of 5 stars

Buying our first home

Our experience with Penny and Sinclair has been very pleasant from start to finish. Joe assisted us throughout the journey to buy our first home and he was very responsive and helpful to say the least. The process took a little longer than we expected but it was no fault of P & S who always kept us informed of any delays and would go above and beyond to do anything they could from their end. Overall, we are very happy with the service and would definitely recommend for sellers or buyers.

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

Penny & Sinclair - great experience.

Penny & Sinclair have handled two sales for me over the last 10 years, the most recent has just completed. In both cases they were excellent, the lasted was a complicated sale, that was handled with a professional yet friendly manner. ALL calls were answered, all emails replied to, with the flow of information timely and informative. Highly recommended, all estate agents should work this way - very impressive.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We've just exchanged on a property through Penny and Sinclair Oxford. The experience has been excellent from start to finish. I had full confidence in sales manager Joe Worsell whose knowledge, integrity and sense of fairness guided us through what can sometimes be a daunting process. A great team too.
For selling or buying a property I highly recommend this agency.
Susan
Cowley, Oxford

November 17, 2023
Unprompted review

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